Deskero
Review of Deskero Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Deskero
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Deskero Features
Deskero Integrations
Customer Reviews
See why people love Deskero
Verified Professional
Internet · 11-50 employees
Amazing Helpdesk Software
I love all the features! There is nothing I don't like about it! Maybe it would be nice to have SMS Integration so it would be nice to keep the customers informed about the important issues beside the email.
- So easy to use and complete value for your money
- Improves the communication so effectively
- Automatic notifications are so nice - keeps everyone updated immediately about any update on the issues
- Web based and they have mobile app also that you can use to connect
- I recommend everyone to use it
Andrea A.
Verified UserInformation Technology and Services · 2-10 employees
Simple, complete, scalable and customizable with API
We automatized the creation of new customers and leads with API integration, we provide a self-service portal where customers can find the activation state of their services and any requests. We manage tickets of many types very easy: information, requests, technical help, economics, leads, prospects. We implemented live chat very easy. We can manage many customers with few operators. We are very satisfied.
- The product is perfect for tickets management and live chat implementation
- You can manage as many ticket as you want and create as many chat widgets as you want, other competitors have limits on tickets or chats
- It offers a simple CRM for basic tasks, but useful to store information to let operators answer customer requests
- The API can expand automatization very well and information can be implemented or connected in a more complete CRM
- Configuration is very easy, but complete, with e-mail template and workflow automatizations by rules and if-then conditions
- There is a useful self-service portal for customers
- The API documentation is very minimal and sometimes you have to ask for help to use some advanced requests, but the technical team is fast and give you complete answers
- There are some bug here and there, like broken search boxes, nothing too serious, but as you write to technical team they fix them in very short time
- I wish the CRM part is more complete with the possibility to create customers types and connect each others, more customized field types and the possibility to create group of customized fields to let operators read information very easy
- It's not possible to create if-then rules with CRM custom fields
- I wish more customizations for self-service portal, like pages creation (outside the knowledge base), top page banners or alerts, customized fields integration into pages
Switched From
The old software was very complete, but too expensive, too difficult to configure, too difficult to use API service, the servers are in a country with poor human rights and poor privacy level for companies. Deskero is easy and fast, you have all you needs ready to use, and is base in Europe.
Why they chose it
"Deskero is complete, easy to configure, easy to implement with API and fast to use for operators."
Verified Professional
Good but not cheap
Used daily for free trial
- Easy to use and web based
- Trial easy to activate
- you can use it with PC, tablet smartphone without problems
- The application is'nt cheap if you need more then 1 agent
- if you need multilanguage you have to buy the intermediate versione
Marc C.
Verified UserComputer Software · 2-10 employees
Easy process to onboard ticketing system for our clients
We had a lot of request for website maintenance by email and managing these request manually lead to errors and not so happy clients. By implementing Deskero, our clients are well organized, requests and time are also documented and the followup is easy for both project manager (on our end), developer (on our end) and our client team.
- Clean and easy to understand / use interface
- Support and implementation went smooth and well documented
We are french based company (Quebec) and the french language pack needs a bit of update
Switched From
Teamwork offer this kind of support and ticketing system but the learning curve was way too heavy and we did not see any positive items overall.
Why they chose it
"Ease of use and cost effective"
Ray L.
Verified UserDeskero allows you to measure I.T., so that you can manage it.
Verified reviewer
- Overall, I've had a great experience implementing Deskero as our help desk & I
- T
- project management solution
- If you can't measure your I
- T
- requests/incidents, how can you manage them
- Deskero allows you to measure, so that you can manage
- I compared several solutions before trying Deskero, and for price vs features, I found Deskero to be our best fit
- We have used it for months to manage daily I
- T
- tickets/incidents, and for requests/projects
- We export the data and prepare analytics to identify areas within our infrastructure that could use improvement
- During the setup process, I had several questions, and Nicolo was available to answer each question quickly & efficiently
- A few things weren't laid out in the portal the way I'd do them, the best way I could describe them is that they are a little quirky
- However, Deskero support was there to answer my questions and resolve issues
Santiago M.
Verified UserManagement Consulting · 2-10 employees
Complete multichannel solution
Deskero is a easy to use solution for customer contact centers multichannel capabilities. It has, in only one environment, the capabilitiy to establish and maintain a conversation with a customer in a real multichannel environment. Any interaction is treated as a "ticket", independently of the channel. We used for twitter, facebook, chat, mail and web form. It has a very interesting social media monitor and a easy to use knowledge management library directly connected to contact management layer.
- Easy to use, Real multichannel
- Ideal for small contact centers or pull based environment
- Big ones need also complex interaction routing capabilities, not present in deskero
Jonathan M.
Verified UserProfessional Training & Coaching · 11-50 employees
They are amazing.
Hello, If you need to work with a company that they care about you go for it ! They are amazing. They respect their giving words. I wanted to start a support servicing company and because I would have been between my client and their client I ask them if it was possible to add this 3 layer. The answer was positive and we work together to achieved this goal. I'm not a normal customer because the way I wanted to use their application it but the only thing I can guaranty you is that they will do everything they can to help you get the most of their platform.
- The Team The value you get for the price Everything works as it supposes
- Flexibility to adapt
The only thing I don’t like it is the design because there is so much space lost but maybe it helps to focus one client at the time
Silvia P.
Verified UserInformation Technology and Services · 2-10 employees
Easy to use ticketing system
Verified reviewer
- We introduced Deskero in our company with the purpose of tracking all customers requests (calls, emails, tickets, etc
- ) in a single, easy-to-use software
- Deskero accomplished all this: it is extremely easy to use, it has several functions that we use daily and make the difference in saving time (for example importing tickets from email addresses and sorting them between agents giving precise rules)
- The customer support is efficient
- Some functions should also be present for non-premium plans, such as "merge tickets" function
- The reporting section should be improved
Daniele T.
Verified UserOil & Energy · 501-1000 employees
DESKERO
Verified reviewer
- Very easy and intuitive program
- It’s a perfect back office management tool
- I strongly recommend it
None, I love it and I don’t feel that there are things I would change from what I have seen
Jonathan H.
Verified UserHigher Education · 1001-5000 employees
Deskero Team Goes Above!
This software is above and beyond what we expected. The team is dedicated to their clients and has always been very responsive to our needs! Deskero is a great ticketing system that scales with your company. They offer quite a few different plans and customizations to work for you and your clients.
Great user/client experience, great customer service, easy to integrate, great for your clients,
Minor bugs here and there that the Deskero team has been very good about fixing immediately
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