Dispatch
Review of Dispatch Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Dispatch
Dispatch Screenshots
Dispatch Features
Dispatch Integrations
Customer Reviews
See why people love Dispatch
Marz M.
Verified UserWe switched from another dispatch system to Dispatch Me and love it!
It is easier to manage and everyone is able to use this system. We are now able to go paperless.
- Tracking our technicians was a great feature for me and the office staff
- I also like that we can submit reviews to popular social media sites
- Having the pages of the map and information or schedule all on the same page
- Also the mobile app doesn't have the ability to edit
Jonte J.
Verified UserWarehousing · 501-1000 employees
Dispatch review 12/30/24
Verified reviewer
- Easy to use, great customer service
- Reliable
- Didn't have much offers for trucks with pipe racks
Switched From
Cheaper pricing, offers more vehicle options. On track tracking.
Karrie B.
Verified UserConstruction · 2-10 employees
Dispatch an ok system for HVAC
Dispatch for us, was a step up from using Google Calendar. For the overall dispatch and scheduling has been ok. Good means for communication from the field to the office. We used the invoicing section for a time but it did not meet our needs.
- Dispatch overall was super easy to implement and easy to use for scheduling
- Easy one-way communication with customers from technicians in the field
- Field techs liked the ability to review job on cell phones
- When using the invoicing system, there was no way to edit or make changes as the job progressed if an error occurred or additional items needed to be added
- Inability to color-code job types within the schedule display
- No ability to do a vertical schedule, only linear, so you can not view multiple days at one time
- Poor reporting ability
Switched From
Inability to actually have job info and no way to really capture customer data like a CRM
Why they chose it
"More than we need and cost is prohibitive"
Michelle A.
Verified UserConstruction · 2-10 employees
Useful for small business and large business alike
I feel like I'm ahead of the technological game against my competitors. It makes my small 3-man company appear like a giant, which improves my image to customers and their comfort towards working with small businesses.
- I enjoy Dispatch
- me very much
- It has helped streamline my appointments for my technicians as well as streamline my flow of work
- The ability to talk to customers via messaging is not only easy, but vital to some consumers who have a difficult time hearing on the phone or getting voicemails
- It's also been a good backup to my calling system, showing the customer proof that I've attempted contact in several other ways besides just telephone, which is sometimes disputed
- At first, the changes made to Dispatch
- me were large and very disruptive
- Years ago when it first released, it felt like it was crashing often
- Now recently, the changes have been very subtle and easy to adjust to
- Sometimes there are glitches, but they're not usually work-altering problems, and they're fixed relatively quickly
Switched From
Setmore is clunky, has too many steps for everything, and doesn't feel like it fits the needs of my contractors. I feel like it's a program better suited for hairdressers or makeup artists who have customers come to their homes/places of business, than it is suited for a contractor visiting customer homes.
Becky T.
Verified UserRetail · 11-50 employees
Dispatch review
How much easier it is to keep track of our jobs and what it happening with them. We switched to Dispatch because we are working for American Home Shield and they use this software and it just made our work for them more streamlined.
- I like how easy it is to use, how quick you can learn how to use it
- The limited amount of reports that you can print
- I can't delete duplicate customers on my own without contacting support to do it for me
Switched From
Because American Home Shield uses or recommended Dispatch, so we switched to streamline the job process.
Jennifer H.
Verified UserUtilities · 2-10 employees
Dispatch is great!
Overall my experience has been really good. It helps me do be more efficient and productive. It induces better performance from the technicians too.
- Dispatch is a mind reader
- Its THE perfect companion for service coordination
- Streamline and user friendly too
- Maybe more space for note taking for individual jobs
- Also more space for saving notes for just the dispatch and office personel
Bonnaud J.
Verified UserHospital & Health Care · 51-200 employees
Ensured effective delivery management system for intelligent logistics
Verified reviewer
- I found out that the Dispatch solution is best suited for large numbers of drivers since it keeps them all in check
- The benefits of the delivery management software include the ability to properly manage routes to have the packages delivered at the appropriate time
- The only limitation that I encountered were minor problems with real-time tracking
- This would affect the tracking data and decrease the possibility of knowing the delivery position to the customers which at some instances caused confusion in terms of delivery
Sarah T.
Verified UserConsumer Services · 2-10 employees
Streamlining Operations for Efficient Service Management
My overall experience with the service dispatch system has been positive in terms of streamlining our service operations and improving efficiency. It effectively manages scheduling, job assignments, and real-time updates, which have enhanced our ability to deliver timely service to customers. However, the challenge of integrating customer data into our main database remains a significant drawback. Despite this, the system's robust features and support have contributed to overall improvements in service management and customer satisfaction within our organization.
- The system excels in scheduling and dispatching technicians efficiently
- It allows us to assign jobs based on technician availability, location, and expertise, ensuring optimal resource allocation
- Managing jobs from creation to completion is seamless
- We can create work orders, attach relevant documentation, and track progress throughout the entire service cycle
- The reporting and analytics features provide valuable insights into key metrics such as job completion rates, technician productivity, and lead services performances
Integrating customer data often requires manual entry or duplicate efforts, as the system lacks seamless integration with our existing customer database
Verified Professional
Price per month excessive for 'subscription features-Customer Set Up Quirky
Used daily for less than 12 months
- It could be a useful tool if not for the cost
- Gives ability to enter notes for each customer/address
- Gives mapping ability to see where calls already scheduled are located and where new ones are in vicinity
- En Route feature is nice to advise customers you are on the way BUT it is way too aggressive in giving frequent updates to the customer on your every move while on the way
- Keeps status of appointments separated nicely from new to parts on order to completion
- Customers get to respond with review at the completion of each call with a text
- -Pricing is excessive - very excessive by comparison -New customer entry is not user friendly
- Quirky and sometimes have to try to do it multiple times
- -We are forced to use this app for a home warranty company we do work for free
- However, in order to 'upgrade' - to access features we currently have in our other dispatching software app we already had and pay $60 per month for - this one wants $199 per month
- So option is to run 2 dispatching software and do double work or pay over 3 times the price for a product we don't find as user friendly as our current one -EnRoute feature is invasive to privacy and gives too many updates to customers while along the route
- Can't use it until you pull up in the driveway to avoid the aggressive following
- -
Verified Professional
Electrical/ Electronic Manufacturing · 51-200 employees
Needs improvement
I used this software for a couple months and it needs a lot of help
- Clean graphics, readable
- The storage space seems very nice
- Repetitive information, glitches with the chat
- Missing history
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This is very useful service. The company presents itself in a very professional manner.
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