DoTimely
Review of DoTimely Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About DoTimely
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DoTimely Features
DoTimely Integrations
Customer Reviews
See why people love DoTimely
Marissa L.
Verified UserVeterinary · 2-10 employees
DoTimely is the best!
Verified reviewer
- ease of use, customer service, all in one for my small business
- there are some features that can only be done on web vs app
- On the go this can sometimes be a challenge but i know the team is working on it
Orquidea L.
Verified UserConsumer Services · 2-10 employees
The best solution for my business
AMAZING! Kudos to the DoTimely team, I really love the app. I'm so happy that many processes that took us a lot of time now they are solved with a click.
- When I found about DoTimely I couldn't believe it, it had everything that I needed for my business
- It's like they read my mind and built it
- They really thought about every bit of what a staff, client and admin would need
- On the admin side Packages, subscriptions, calendars, invoices, notifications when packages expire, reports, staff payment, clients, and I could keep mentioning a bunch of great features that help you really focus on your business
- The user experience for our clients' is great because they know what is going on with the service they hired
- For the staff it's a great way to keep things organized
- Support is extraordinary
- When needed, they help and guide you
- They really consider feedback and solve whatever problem you have
- I'm based in Chile and the gateway Stripe does not work here, if it did, DoTimely would solve EVERYTHING for me
- As I mentioned, I'm based in Chile and many of our clients and staff don't speak English so that was a challenge
- Despite that, I still chose DoTimely over other solutions
- It would be great if DoTimely can find a way to link the account with Hubspot and offer more payment gateways
Switched From
I needed a robust solution that really helped us solve challenges the business was facing and were stopping us from growing.
Why they chose it
"Features, staff management, scheduling, admin panel, staff and client apps, price and support. Fast response. DoTimely is an amazing product and the team behind it rocks!"
Ted T.
Verified UserConsumer Services · 11-50 employees
Please read to save yourself a headache.
Speaking with the company from the start they were agreeable and excited. I paid for them to import our customers, which then had be be re-done by an employee as it wasn't accurately transcribed. After months of speaking with them they seem to believe that the major draw is online requests and cancellations. Which was something that appealed to me. The functionality to my team just didn't pan out. The lay out of the app is different for each OS, so training people couldn't be homogenized, they had no ability to help when there was no connectivity, and no way to not have it be a data hog in the field. It also saps batteries forcing some staff to carry field chargers as phones couldn't last an entire shift. They made a LOT of promises as to what they could do, and said it could all be customized for a fee. What they don't state is that anything you pay for they can then offer to your competition at no charge. Essentially anyone using this app is helping the company evolve to the needs of the client on the clients dime. Lastly I don't think anyone at the company (definitely no one KI spoke with over the 3 months we were assessing the software had any experience in the field of dog walking / pet sitting. The answer most gotten when we would reach out was "we'll look into it" and "that is how it works" without addressing the need, or acknowledging it with a a flippant answer. This software may be useful to an individual contributor, but not a team effort, it falls .
- The functions it does have mostly run smoothly
- The app is a data hog that has to constantly be connected
- If your customer is in an apartment complex that doesn't have connectivity your blind
- No access to notes or instructions
- If you have a employee with limited data it isn't usable
- You have to use a work around if you have future appointments that you have to schedule but aren't' placing on a team member immediately
- They want to force people to be paid commision vs an hourly rate
Switched From
After several months of promises and no movement forward running two systems was not worth the additional FTE necessary. The answer we got weren't useful, and seemed like we were bothering them since the software needed so much work to be functional.
Matthew S.
Verified UserIndividual & Family Services · 2-10 employees
5* Software - Dog walking
Makes planning multiple dog walks over several staff members a breeze and logs each walk as evidence of it being completed too. Had a glitch with the bookings which was quickly fixed with an email to their support.
Very easy to use Free app for both android and ios Tracks walks brilliantly Individual login for each staff member
- Nothing
- Does everything we need it too very well
Switched From
Shedul didn't have an integrated tracking system and was built more for hairdressers than dog walkers. DoTimely is much better suited for our needs.
Why they chose it
"Suited our needs perfectly so why try and find an alternative to perfect."
Candice W.
Verified UserConsumer Services · 2-10 employees
Fantastic software!!
This software has made my life 100 times easier. It just streamlines everything and brings it all into the same place. Such a great experience for such a great cost.
- It is so easy to use and fully customizable for whatever you need it for
- I've created so much variation in the system and my clients and employees all find it so easy
- The report cards are fantastic and give a since of security to my clients
- The customer service is absolutely wonderful
- I've never had to wait for very long to get a response and they work out any issues very quickly
It does glitch every now and then and it will drain your battery life, but so does every other software out there haha
Why they chose it
"The price and the overlay were the main reasons I tried this software out. I stayed for everything I've mentioned above."
Monica F.
Verified UserVeterinary · 2-10 employees
Simple and Comprehensive Booking Software
Verified reviewer
- We use DoTimely for our dog walking and day care business, and find the various features work well together: the integrated booking request portal/calendar clarifies the schedule for both our clients and staff, the fields for client/pet profile details are very thorough, and the chat feature enables easy communication between clients and staff
- We also like the reminder emails regarding pet vaccination expiry and pet birthdays, and the integrated client key inventory
- All of these features are free to use as well
We have no complaints about DoTimely, and have found that their support team answers all of our questions and concerns promptly and effectively
Why they chose it
"DoTimely had the most comprehensive and cost effective features for our industry type."
Presley D.
Verified UserReal Estate · 11-50 employees
Must have for small business owners!
So happy I found this software! DoTimely makes scheduling appointments for clients so easy ! Also makes scheduling your team and keeping track on hours a breeze!
- All the different features to use in this one single software
- The free trial was only 14 days and if you don’t purchase upgrade you lose invoicing & paystubs for your employees
- Wish free trial was 30 days instead of 14, however price to upgrade is very affordable
Brett S.
Verified UserConsumer Services · 11-50 employees
DoTimely Review - Very Valuable
DoTimely is the best software I've encountered in a long time. From the design/layout to compatibility and all the way to the functionality/ease of use, DoTimely's performance has gone above and beyond anything I could have dreamed of. DoTimely has made managing my business 100 times easier and they are always coming out with new features and additions which always add value to my business as well as my clients. With features like Schedule Forwarding and Automated Invoicing, I have been able to automate parts of my business that I previously could not. I can't emphasize enough how valuable this is. Not only does it allow my team and me more time to focus on our daily tasks, but it increases customer satisfaction because their requests are answered a lot quicker with features like Schedule Forwarding. The DoTimely team is constantly coming out with new features which always make running my business easier and more efficient. I always look forward to what they roll out next! The DoTimely team is also very easy to work with and always want to provide the best possible service they can to their customers. They work to accommodate your needs and are always there if ask for their assistance!
- I absolutely love DoTimely and do not know what I would do without it
- One of the things I like most about DoTimely is how easy it is to use
- Not only for my team and I, but for my clients as well
- When I bring on new clients, I give them a brief description of DoTimely and how it is used in regards to the service we provide
- I then send them the welcome email with the Login/Password and tell them to "call or email me if they have any questions about DoTimely"
- I never receive that call or email because of how easy DoTimely is to use
- They are able to figure out exactly what they want to do because of how easy it is to use
- The same goes for my staff
- The second thing I like about DoTimely is its functionality and features
- This software's performance receives an A+ from me and is unrivaled
- DoTimely is a one stop shop with all of the features it includes whether it be managing, scheduling, invoicing, messaging, and the list goes on and on
- This allows me to meet the needs of my clients as well as the needs of my staff and business
- The value it has added to my business is indescribable and has exceeded my wildest expectations
- Another thing I love about DoTimely is the amount of time it has saved my staff and me
- With features like Schedule Forwarding, I am able to automate parts of my business I previously could not
- This allows me to focus on things such as responding to customer emails/calls, acquiring new clients , and hiring new employees
- At the moment, I do not have any cons with DoTimely
- It has fulfilled the needs of my business perfectly
Verified Professional
Veterinary · 11-50 employees
Excellent integrated CRM
Overall, this software has been very helpful and solved our need for reporting. Being that they only charge for invoices this is well worth the time to learn and use.
- I like that it offers a pet specific CRM, Invoicing, scheduling, payroll, and reporting
- They don't charge per user like most CRM's do and they have a great customer support team
- The scheduling doesn't allow for drag and drop in order to change the times of appointments
- This is a benefit and a downfall, it decreases errors but also makes scheduling a little more tedious
Switched From
The comprehensive & integrated software made keeping everything in one place easier.
Why they chose it
"I chose Dotimely over other options because it offered everything we needed for a growing company, it's specific to our industry, and is far less expensive than most other options."
Courtney C.
Verified UserVeterinary · 2-10 employees
Efficient
I’m happy with it. Just get flustered at times.
- Easy to navigate
- Everything in one place
- Staff payroll tracked and payments run through app is so simple
- Features I should be able to use easily on my iPhone I can’t
- Like searching and looking at paystubs
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