Field Service Management
Review of Field Service Management Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
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Customer Reviews
See why people love Field Service Management
Ruby C.
Verified UserConstruction · 11-50 employees
Versatile and easy to use
Since we where essentially in the dark ages (using paper invoices) we have really been impressed with the functionality and ease of use. My non-tech guys have really found it quite easy to use and training was minimal.
- The best and most needed feature is the customization
- We where able to make it exactly what we needed
- this allows the input process to flow seamlessly
- The only con was that it did not tie into our existing software program as we do not use QB but other then that it was aces
- And we did find a work around so even that was not a huge problem
Andrew B.
Verified UserRecreational Facilities and Services · 11-50 employees
Essential for business
Photo evidence and reporting for each job is great. There are always going to be the occasional customer claiming work hasn't been done. The reporting resolves 95% of all cases. The software reliability and ability to work offline provides for seamless work. The technicians hand held devices are also updated in real time and, in turn, the office sees all updates within seconds of the jobs being finished.
- The ability to manage our regular servicing and customise to each customers requirements is amazing
- The ServiceBridge engineers are always trying to understand your requirements and improve the software to accommodate
- The customer reporting and web services are great as well
- Any small business can operate better than most big businesses without much work at all
- It would be great to integrate with more accounting systems
- That being said, the integration with Quickbooks makes using quickbooks much easier
Switched From
Much better customer experience, scheduling, accounting connection, reporting, customisable fields and individual price grouping made the decision easy.
Why they chose it
"While these products had many of the features of ServiceBridge, they fell short. In addition, the communication and willingness to assist by ServiceBridge made the decision easy."
Kevin R.
Verified UserConstruction · 11-50 employees
Growing Pains
ServiceBridge has helped us overcome many of the field service issues we were experiencing before going digital. The software works nicely on the iPads in the field by allowing us to attach notes, custom fields, pictures, diagrams, and so much more. Jobs can be clocked in and out in the field and the customer can sign the estimate on the spot right on the iPad. The biggest challenges we faced all had to do with matching our workflow with their software or vice versa. The ability to schedule work crews, for example, was something completely to inept to use in the beginning. We had to use an additional CRM called ServiceCEO to get what we needed on the scheduling side. Through continual pressure, the ServiceBridge team finally added the robust scheduling ability to their software. Another huge missing piece was their Open APIs. The software only started using Rest APIs in 2016, something that was a staple in many of the competitor's SaaS platforms. ServiceBridge excels at being a field service digital solution, in that it provides a great instant sales and field service solution for our field teams. What it does in field service point of sale, it lacks in CRM. Getting a simple confirmation on an estimate is a matter of emailing a separate email entirely as there is no digital signing portal connected to a hosted estimate. As far as being a CRM, it is not that of any flavor and needs an additional SaaS platform to help it out. The reporting, although robust and easy to customize, still lacks a few cohesive elements that exist in other CRMs. Attaching a CRM to ServiceBridge requires hiring a third-party developer to create the hooks. Since their API only became open in 2016, there are zero public APIs created and zero mainstream CRM software platforms working with them. The cost of the service is in the upper range of field service software costs. Some more robust alternatives exist in the same price ballpark.
Great at creating digital estimates for a point of sale and creating a record of notes, pictures, and service times
- For an emerging technology, there are a lot of missing features for the price tag
- ServiceBridge needs to lower their costs on their software until they have more robust features that make it marketable for the cost
Rob S.
Verified UserConstruction · 2-10 employees
Great For a Service Company
As the General Manager, I am able to look directly into jobs that are being executed in real time. I am able to then make course corrections with my team to improve efficiencies within out company.
- I rely on the immediate transfer of information from my office staff to my field team and back again to the office
- With GPS Insight FSM we have Real Time information on how are jobs are going, who we can invoice, jobs we need to follow up with, etc
- This software replaced the clunky piece meal system I created when the business launched
- This software saved my business’ life
- I would like to see a communication component imbedded in the software that connects my clients with my staff so that our scheduling/communication is all in one spot
- Right now we use an outside messaging platform to schedule
Why they chose it
"GPS Insight FSM works for the size of company we are and the work we do. The others required us to be larger or be in certain trades."
Verified Professional
Automotive · 51-200 employees
Helpful tool for management
It is good software for minimising the trouble during mobile services
- It helps in overall service management and optimises the workflow
- It needs some what development in some areas
Switched From
Think it has some more options than the previous one
David W.
Verified UserConstruction · 11-50 employees
Excellent management tool for service companies
Very good scheduling and estimating/billing. Good service and support. Excellent overall value especially if using mobile apps.
- The software is easy to use and implementation time is short
- especially if migrating from Service CEO
- Mobile app is excellent
- The ability to modify forms is somewhat limited
Switched From
Needed a better mobile app option and support for the enterprise version was being phased out.
Why they chose it
"Better pricing. Features were better and Workwave had some basic functionality flaws"
Travis W.
Verified UserConstruction · 11-50 employees
Easy to use field software with a nice mobile app
Service bridge is easy to use and comes at a reasonable price. Custom reports, custom fields and other information is easy to add to make the software fit your process. Its great for service work orders. There are only 2 reasons I can't rate the software 5 stars. 1) They frequently add new features (which is great) but don't enable them unless you send a request for a very specific feature. Most of their features are very intuitive and require no real training but there has been multiple times where I've talked to their customer support and heard "oh we just need to enable that on your account". Its also been very hard for to get a full list of features that can be enabled for some reason. I'm not sure why they don't just set all accounts for all features as a default like most other software companies. 2) The software has a very limited sales presentation capability. It has pictures with comments which are great but there isn't a way to offer a customer product/package options (like good, better, best) within a single work order or estimate. You can create multiple estimates for the same customer but it becomes confusing and difficult to present to a customer. They offer custom forms which are nice except reports can't be created from data entered into a custom form. For some strange reason its also not possible to cancel work orders than have been marked won, which can create confusion for our accounting and installation departments.
Custom fields are very easy to add, reports are very easy to generate, and the software is easy to use
- All features aren't enabled by default
- Limited sales presentation features
Jennifer L.
Verified UserConstruction · 11-50 employees
Great CRM tools for services industries
The over all functionality seems pretty smooth after acclimating and changing the required fields to be applicable. Also, some terminology is used differently but the staff is available and well informed when we need a review. Not to mention they are patient. We are still getting set up and used to the additional entry during the set up phase, (excel being out old method), still yet to use the field app. I think it would be fair to give an update review once we are using the software in the office and the field. J.Lee
- communication with field crews and tracking of job status
- Uploads of property photos for future reference
- There are things that seem like a hindrance to me right now but I can also see how they will be of benefit in the future
- Such as, I am used to typing out an entire proposal that covers a lot of details to address on a property
- Also, I have verbiage that is standard disclosure
- Appears the disclosures will now be broken out of the actual proposal
- it will be attached as a sep doc
- Then, there are the details that are template-able to some degree
- There is a section where I can upload templates and then alter the verbiage accordingly
- this will show up on the proposal
- I am guessing that since we are all electronic and not paper, having several sheets / pages as part of the proposal is ok
- We will see
- All in all the ideas seem to be functional
- We are entering vendors as well
- MY CPA does not use online Quickbooks so we are not venturing into the accounting area
- yet
- We may determine that it is an expense we will take on regardless
- Just some terminology bumps that stump me up from figuring things out without a guided session
- like,
- I use a lot of photos from google earth and zillow to obtain information about a property and to point things out to my crew
- When I was exploring the software from the office I could not find where to upload my photos
- then Russ showed me it is uploaded as a document
- not a photo
- There is quite a bit of set up; however, I a looking forward to the reward of a more auto pilot once that set up is complete
Verified Professional
Medical Devices · 51-200 employees
ServiceBridge For buisness
I was involved with the deployment of this service solution to our service network over the last few years. the ServiceBridge team has always been accommodating to our needs and straight forward when thing could not be done.
- Great Support Structure
- Willingness to Help develop business solutions Meets the needs for our entire Service Network
- Web interface does not have a "log" for tracking who made changes
Verified Professional
Facilities Services · 10000+ employees
ServiceBridge Software
Facilities Services
- The phone application is great
- The ability to store photos in customer profiles is helpful
- There needs to be a log for changes
- The customer service could be better
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This is very useful service. The company presents itself in a very professional manner.
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