FieldEdge
Review of FieldEdge Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About FieldEdge
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FieldEdge Features
FieldEdge Integrations
Customer Reviews
See why people love FieldEdge
Beth S.
Verified UserConsumer Services · 11-50 employees
Best decision we made 2 years ago!
We were using a very old software program with a lot of manual entry. We have been able to manage our technicians much more efficiently. Invoicing is streamlined. A lot of statistics we used to guess about are now tracked with FieldEdge-which is so important for growth! We are able to see what advertising truly works and what is ultimately a waste of money and effort! I looked into a lot of programs and have to say there isn't anything I regret about our decision! And the icing on the cake is the customer service. Hands down best of any of the many companies I deal with on a daily basis. Responsive and thorough. They have also integrated with other platforms which is great for having everything in one place. Can't wait to see what they have in store next!
- Ease of use
- Reliability
- Ability to customize like no other software out there
- Consistently listening to their customers recommendations and updating
- Best value for price
- If you can call it a con
- We are busier than ever as it has streamlined so many ways we operated that we are able to mange our technicians much more efficiently
Verified Professional
Construction · 2-10 employees
FieldEdge great for small to medium sized companies
Fieldedge helped streamline our company and operations substantially from our paper invoice and reporting previously. The basic functions were easy enough to train someone on in a day. Some of the more integral functions were a bit confusing and required technical help. The technical help for fieldedge is outstanding.
Ease of learning curve on basic functions was very manageable scheduling is straightforward and can be accomplished with a few simple clicks researching a customers history is an integrated tool and very easy to navigate
Overall the software seems a bit dated some features and functions many new estimating/scheduling software packages are implementing are not included such as text notifications for customers
Why they chose it
"Fieldegde provided a package deal that also included some business coaching and financial guidance that made the total package very attractive."
Erika M.
Verified UserUtilities · 2-10 employees
User Fireindly
The cost for our customers, and the true cost for the company was the first thing I realized, and it has helped completely . Being able to run the different reports has been a huge help.
- I like the tracking abilities of the software, the invoices, work orders, technician time, parts tracking
- This has made us more aware of our cost, and better for our customers
- Some of our techs are not tech savvy, and the mobile part explaining to our guys was the hardest for me
- Getting them to use it to the full potential
Amy J.
Verified UserConstruction · 2-10 employees
Action Office Manager
I've had the best experience with FieldEdge. Anytime I have issues, their representatives are always quick to respond and help out.
- I love how easy it is to use, and how easy it is for our technicians to use
- When they make changes, they do not train their customers on the changes
Chris M.
Verified UserMechanical or Industrial Engineering · 2-10 employees
FieldEdge review
Overall my experience with FieldEdge was satisfactory. I was pleased with how it performed and it was relatively easy to use
What i liked about FieldEdge the most is the easy to use design and functionality
What i liked the least about FieldEdge is there are still some bugs with the software that need to be fixed
Lisa A.
Verified UserConsumer Services · 2-10 employees
Fieldedge misrepresents
Misrepresented what their platform could do. Refused to give a trial demo unlike other platforms. Told that it worked even better than Housecall Pro, it does not. When asked to cancel; because sales representative lied about what platform could do; Fieldedge instead told our company it was our disconnect and we signed a contract. FYI it turns out the contract does say they will give a trial demo, but it turns out it is not offered except for a few elite customers.
- Platform looks glossy and professional
- Hard to navigate for both technicians/office staff
- Platform does NOT allow office staff to access jobs
- Platform frequently locks out technicians and office staff
- Fieldedge does NOT have a solution for this
Switched From
Told by Fieldedge it would do everything housecall does and also integrate with quickbooks.
Why they chose it
"We liked they could intergrate with quickbooks."
Verified Professional
Consumer Services · 11-50 employees
HORRIBLE! Would NEVER recommend.
Horrible. The program itself is alright, but the people surrounding it make it not worth having. Not to mention when you leave the program, you lose all of YOUR information, unless you are willing to pay for it. These are things that I think should be disclosed at the beginning.
- It was easy for the most part to set up and use
- Easy to navigate and dispatch and kept everything together in one system
- Customer service is terrible
- The system lagged, wouldn't connect, there were mobile issues, you name it
- The customer service reps didn't know anything, and if you escalated it to your actual account reps, they were absolutely no help whatsoever
Why they chose it
"We chose FieldEdge over Service Titan strictly for cost. Big mistake."
ANNE MARIE A.
Verified UserConstruction · 11-50 employees
AVIS PLUMBING AND AC INC
EASY TO USE. GREAT SUPPORT [sensitive content hidden] IS THE BEST
- EASY TO USE AND CONVENIENT SUPPORT BEEN USING THE PRODUCT FOR YEARS
- NOTHING LOVE THE PRODUCT HAD IT FOR HHEARS
Rodney S.
Verified UserConstruction · 2-10 employees
FieldEdge Save Your Time
Once again save your time because they can't perform to provide you what you were presented. They obviously put all their time and effort into the presentation to trap you and once you terminated your previous software you would have to move forward with them. Lot's of misleading cost structure and several different companies to deal with for signatures, payments, etc. Just a complete fraud
Great sales presentation, however it can't perform to the standards of what they are selling
- The Sales presentation would be great if when implemented it would actually work
- It doesn't and they oversell what and how they can perform
- Upon launch after 5 months of implementation we couldn't process a customer payment which is fundamental and elementary
James C.
Verified UserFacilities Services · 2-10 employees
Oversold and Under Delivered
I was excited about the potential good F.E. could do for us, but we had a bad customer service experience at every turn. Their product may work great, but I wasn't willing to deal with the people and processes in order to get through the on-boarding. The first issue we had was over something simple. We asked to wait to on-board for one month, but they started calling and emailing us the day after we agreed to sign up. The cc processing company even started calling and bugging us to get started before it was time. When we did start on-boarding I got a rep that I honestly just didn't pair up with very well. IMHO he was more interested in hearing his own voice and talking over us than listening or working with us. He had to get his opinion in, even when it was not solicited. The training videos were also terrible and lacking with regards to real world use. It was more of a features tour with regards to the mobile app. Lastly, they were in charge of converting info from our current CRM to theirs and they couldn't even convert a PDF to an Excel file. I was beyond irritated at that point. We paid for a setup and we have to do the file conversions too? That was the final straw for me. I cancelled the plan before we finished on-boarding and to this day they have not returned any of the on-boarding or first months fees. Buyer Beware with these people!
- Potential features for maintenance plans and quoting equipment
- We never finished the setup / on-boarding so I couldn't say
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