Firmwater LMS
Review of Firmwater LMS Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Firmwater LMS
Firmwater LMS Screenshots
Firmwater LMS Features
Firmwater LMS Integrations
Customer Reviews
See why people love Firmwater LMS
Kristina B.
Verified UserE-Learning · 11-50 employees
Reliable, Fast, and Constantly Improving LMS with Outstanding Support
Firmwater has exceeded our expectations. The system performance is much faster than our previous LMS and has resolved issues we faced with recertification, speed, and overall management. Our learners find it intuitive, and as admins, we appreciate how efficiently we can manage courses, track progress, and support users. The improvements and updates over the past few months have shown Firmwater’s strong commitment to ongoing innovation.
- We’ve been using Firmwater LMS for over six months, and the experience has been excellent
- The platform is fast, reliable, and easy to navigate for both learners and administrators
- Their customer support team is outstanding — always quick to respond and willing to help with anything we need
- I also appreciate how Firmwater continually enhances and adds features based on customer feedback
- It’s clear they truly listen to their users
- There’s not much to dislike
- Like any platform, there’s a short learning curve at the start, but their team makes onboarding smooth and provides great resources
Switched From
We switched from LearnDash to Firmwater because we needed a faster, more reliable LMS with stronger support and built-in tools for managing recertifications. Firmwater provided a more streamlined experience for both learners and admins, with better reporting, easier navigation, and responsive customer service. The transition eliminated several pain points we had with speed, automation, and system flexibility.
Why they chose it
"Before choosing Firmwater LMS, we evaluated several alternatives including LearnDash, TalentLMS, and Absorb LMS. While each had useful features, Firmwater stood out for its dedicated customer support, intuitive interface, and strong focus on continuous improvement. It offered the right balance of functionality, ease of use, and reliability that best fit our organization’s needs."
Jennifer E.
Verified UserE-Learning · 2-10 employees
Excellent LMS to sell courses to clients!
Firmwater LMS setup and customer service is exceptional! The integration with a financial processing system was the main reason we selected Firmwater. We wanted an LMS that integrated with a subscription processing system to sell the course library to clients. Firmwater LMS provides self-service features to clients which was important to us.
- The integration with a financial processing system was the main reason we selected Firmwater
- Firmwater also provides client managers with an excellent self-service feature
- Clients can subscribe, enroll/change employees access, and track employee course progress
- The customer support provided by Firmwater LMS is exceptional
- The reporting features are not fully customizable, but that isn't a feature that is important to us
- I don't use reporting hardly at all
Switched From
Integration with a subscription financial processor and client self-service.
Why they chose it
"We chose Firmwater LMS because of easier set up and customer service support."
Bradley C.
Verified UserE-Learning · 2-10 employees
Awesome!!!
My company has been with Firmwater since late 2015, and we could not be happier. Their customer service beats any company I've worked with in the past by leaps and bounds. They genuinly want your business to be successful, and go the extra mile to help us out and learn the software. Well worth the money, and unless prices go up some time in the future I think our relationship will last for a long time.
The software is user friendly for a non-skilled individual like myself to not only deliver educational content, but also on the backend for controlling content, managing users, and providing reports
- Not a durn thing so far :), super easy and I am learning new things all the time
Michael C.
Verified UserEducation Management · 2-10 employees
HawkGrips Recommends Firmwater!
Have been using Firmwater for 3 years, and really enjoy its simplicity for our Education department. We have about 20+ courses and will continue to grow. The process is nice and smooth for creating courses.
- The smooth, direct integration with Shopify is a huge help for our company
- Customer service is wonderful and quick to resolve problems
- Ideally, we’d be more integrated with HubSpot CRM, but we know the team is working at that
- It would be nice if there was more maneuverability in adding participants to courses, courses to participants
- It’s not easy for us to change quiz answers, and we chose to use Google Forms for evaluations instead of what Firmwater offers
Anwyn M.
Verified UserNon-Profit Organization Management · 11-50 employees
Great product, stellar customer support
Verified reviewer
- The Firmwater LMS product is incredibly intuitive and user friendly
- We are able to easily keep track of our clients and specific users, and there was hardly a learning curve
- We did multiple conference calls with [SENSITIVE CONTENT HIDDEN], our Firmwater representative, who gave priceless instruction and suggestions again and again to get us set up
- And that's what really impresses me; the customer support
- The longest it has ever taken to receive a response from their support team is still less than one business day
- They are quick to respond, knowledgeable about their product and the authoring tools (I primarily use Articulate Storyline)
- It would have been infinitely more difficult to set up our site without their instruction, advice, and hard work
- Their help has been invaluable
- I don't have any outright complaints
- If a user is experiencing issues with the trainings we put out it's sometimes because they're using outdated software
- [SENSITIVE CONTENT HIDDEN] has been able to tell me if the user is on a mobile device and what browser and version they're running
- It would be helpful if we could have that information
Why they chose it
"Firmwater has many more options for us to use to keep our learners on track and provided pre and post tests."
Benjamin S.
Verified UserE-Learning · 2-10 employees
Fantastic!
We couldn't ask for more... and if we had I'm sure Firmwater would have already thought of it. If you are looking for an easy to get started with LMS platform your business can scale with, you have found it with Firmwater.
- The platform is easy to understand, navigate, and customer satisfaction has been high
- Progress tracking is easy to follow and understand and the user administration features have been well received
- Most importantly the customer service has been exemplary and is the defining feature we most appreciate of Firmwater's LMS platform
Occasional fussy integration with the Shopify platform but all issues have been quickly addressed and resolved by the Firmwater team
Jerry M.
Verified UserProfessional Training & Coaching · 11-50 employees
Outstanding Support and Customer Serives
I am a part-time and administrator and have only loaded a handful of courses to Firmwater. Loading SCORM files and updating course content is intuitive and easy to use. The support I receive from my contacts at Firmwater is outstanding!
- The outstanding service provided by our Firmwater representatives
- [sensitive content hidden] are always available, respond quickly to our initial questions, and provide quality support, with insightful solutions that keep us up and running
- I always look forward to working with them as I continue to lean how to use our Firmwater LMS more effectively
As a primary administrator, I need to be able to e would love to be able to review or edit courses, without having to make a copy of the course and then remove timers and prerequisites
Shannon H.
Verified UserHospital & Health Care · 51-200 employees
Great LMS for Organized Learning
Overall, it’s been a positive experience — the system is reliable, organized, and effective for training management.
- The platform is clean, easy to navigate, and makes assigning or accessing courses simple
- I liked how organized the dashboard is — it’s easy to track user progress and completion
- I appreciate how Firmwater integrates well with external links and supports structured learning paths
- The ability to customize courses and manage users efficiently is a big plus
- It can take a few extra steps to assign or locate specific courses in the library
- The interface could be a bit more modern and intuitive in certain areas
Paula B.
Verified UserE-Learning · 11-50 employees
Highly recommended!
Verified reviewer
- They are incredibly diligent and always provide outstanding support with any task or question we have
- Their response time is impressively quick, and the team consistently goes above and beyond to ensure everything runs smoothly
- Everyone we’ve interacted with has been friendly, professional, and great at explaining things clearly
- Nothing to improve
- Everything has been fantastic
- Excellent service, fast responses, and a great team
Judy R.
Verified UserSecurity and Investigations · 2-10 employees
Great Platform and Even Better Support!
Overall, Firmwater LMS has been a great platform—easy to use, reliable, and highly customizable. It makes managing our training programs simple and efficient. Combined with their top-notch support, it’s a solution we’re really happy with and would definitely recommend.
- The customer service
- The Firmwater team is exceptional—responsive, knowledgeable, and always willing to go the extra mile to help
- Every interaction has been positive, and they truly make you feel supported
- The only minor limitation I've ever had is the inability (as an admin) to log in and see exactly what the user sees
- We've found a workaround, but having that option would make troubleshooting or assisting learners even easier
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