Glassbox
Review of Glassbox Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
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Customer Reviews
See why people love Glassbox
Kurian M.
Verified UserInsurance · 10000+ employees
Observe and analyze
Verified reviewer
- I like the ability to observe and analyze the internal workings of my application
- its very beneficial in debugging , optimising performance and understanding the user interactions
- Also very useful in viewing the understanding user experience and see the users actual interaction with the application and flow through the different pages and end to end flow in the user session for analsyis and troubleshooting
- I have felt from my usage of glassbox , the below improvements will provide a better experience and helpful in troubleshooting and debugging
- A better Dashboard which provide more overview of the user experience and teh errors they would have seen while accessing teh application and the response times and user experience which they have when they use the application
- Also a better error analysis page with more features which provide more recording sessions of users which have seen 500 /600 errors or specific application errors
- Also better performance whicle accessing teh recordings
Switched From
The error analysis wasn't strong enough, a lot was going under our radar
Shiran S.
Verified UserFinancial Services · 501-1000 employees
detailed and organized
Verified reviewer
- I really love the fact that things are very detailed and organized so I can search and find what I need quickly
- the display is very nice and modern
- I also love the ability to search with different criteria to be more specific
- Love using your platform
- Just a heads up, making the interface more user-friendly, keeping data super private, and adding cool analytics would make it even better
- Also, if it could handle more stuff at once, show real-time stats, and customer support was quicker, that'd be awesome
Switched From
Its not a solution which was good for our industry, to many issues with supporting PII and trusting the data (many sessions were not there)
chris g.
Verified UserTelecommunications · 5001-10000 employees
Better transactions with our customers
Verified reviewer
- I like the way Glassbox gives me the number and percentage of successful and unsuccessful transactions found in our systems in details
- the numbers help us prioritize the important scope of our site to be optimized, improved and correct
- It suggests well which part of our site is needing improvements and fixing so that there will be more site visit and transactions with our customers
- I think Glassbox could improve by having more options to customize reporting views and elements for funnel creation
- Technically, the elements should be customizable in my access so that I can perform my analyses better
- With better funneling, I could perform better and faster creation of my reports to my superiors
- This insights will help us better or sites and operation
- But, so far, the funnel creation really helps, I just hope there are better options to custom depending on the criteria we needed
Justin S.
Verified UserRetail · 10000+ employees
smooth and intuitive
Verified reviewer
- I have to say that I like the fact the user experience is smooth and intuitive
- it really makes things easy for understanding how our customers are navigating through our site
- Some of the filter and search functions are a little opaque
- They could be more user friendly
Switched From
We found that although very visually appealing, we had troubles in trusting the data. many sessions were missing and many customer struggles were missed.
Darwin D.
Verified UserInformation Technology and Services · 1001-5000 employees
Mobile Engagement
Very good - I am happy we have this solution in our tech stack, we can make the right business decisions based on data. The Glassbox team itself has been very helpful
- The best capability of Glassbox is the level of data that the system captures on the user journey
- From this wealth of data Glassbox is able to analyze the friction points in our app and point me as a product owner to where I should be focusing my time
- it simply works and we can trust its insights
- It took us some time to configure the reports we wanted to our liking
- there are some features in Glassbox which i feel could look better - but we can trust the data so that is the most important thing
Switched From
There was not enough data to make decisions and session information was missing. the solution looks nice - but the data and its insights were not suitable for our business needs
Dror L.
Verified UserFinancial Services · 1001-5000 employees
Understanding what our customers do
Verified reviewer
Before Glassbox we had a very hard time understanding what the user actually did, and in Glassbox it's so easy to track his actions and see exactly the flow and the steps he took
I'm not familiar with the system in a good level, and maybe that is the problem - it sometimes seems too complicated if you're not familiar with all the (amazing) features
Switched From
Glassbox data is much richer, at the end of the day we get better insights and make better decisions. The fact the nothing needs to be tagged - but all struggles and issues are visible is a huge benefit for us
Alex Z.
Verified UserFinancial Services · 201-500 employees
Very straightforward
Verified reviewer
- A I appreciate Glassbox for its straightforward user interface
- It's exceptionally simple, making it accessible even to users who are not familiar with it, as they can easily understand what to do
- Furthermore, the session recording feature in Glassbox has exceeded my expectations
- While I've previously worked with other third-party vendors for session recording, Glassbox stands out by providing exactly what we need, and its handling of background requests is exceptional
- I believe it would enhance the user experience if Glassbox introduced a dark mode, considering that the current UI is quite bright and predominantly white
- Additionally, within the session recording feature, there appear to be some spam or irrelevant requests that could potentially be muted or filtered
- Lastly, there seems to be an issue with deep linking, as when I receive a link to a specific tab in Glassbox and click it without prior login, it redirects me to the login page
- After successfully logging in, instead of taking me directly to the tab from the link, it directs me to the main page
Switched From
Glassbox is a very easy tool to use compared to the management required from Contentsqaure
jatinder k.
Verified UserTelecommunications · 5001-10000 employees
Very easy to use
i would like to learn all feature of glassbox as it will be for sure helpful to get more insight of users and help us sanitize app even better.
ease of getting the user seasons with all API request and response included is very useful for triaging issues
More training videos and material on how to filter out sessions and saving them to create reports as per users needs
Switched From
The depth of information and insights, as well as system maintenance is easier with Glassbox
natasha l.
Verified UserRetail · 501-1000 employees
Great Tool!
Verified reviewer
- The ability to be able to directly fix any issues from a users perspective as opposed to guessing where drop offs are
- I also like the filtering options to be able to directly gauge conversion/any issues from a specific scenario
- The interface is sometimes quite confusing, as there is a lot of hoops to jump through to get desired data
- Some of the terminology is not abundantly clear to people who are coming to it fresh with no experience, and I'd like the option for more live demonstration to help me decipher what information I need an fthe best way to get it
Switched From
The level of detail we are able to get and act upon in Glassbox is much better from what Contnetsquare had to offer us
clement b.
Verified UserRetail · 10000+ employees
understand the struggles
I have had a very positive experience working with the Glassbox team, there support knows us and takes care of issues that arise
interaction maps to better understand the struggles met by visitors and analyzing their session through session recordings
- Implementing easily custom dimension: I'd like to look for specific struggles met (like dead clicks on a certain button)
- Also, the visualization of behavior is hard to get at first sight (Contentsquare makes it look easier)
Switched From
The ongoing maintenance of Contentsquare was too high for us. Every insight we wanted required tagging in the system
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