Google Voice

Review of Google Voice Software: system overview, features, price and cost information. Get free demos and compare to similar programs.

Overview

About Google Voice

Google Voice is a cloud-based business phone system that provides users with a unique contact number to receive international calls, send text messages and transcribe voicemails, streamlining communications across the organization. The application allows businesses to centralize activities such as number assignment, porting and billing on the G Suite Admin console. Key features of Google Voice include usage reporting, call forwarding, private branch exchange (PBX) and contact management. It comes with an automated attendant, which lets users transfer calls to other extensions without requiring an intermediate operator. Additionally, users can configure system settings to automatically block spam calls and manage text messages across various devices. Google Voice facilitates integration with other applications of G Suite such as Hangouts Meet, Google Calendar and more. Pricing is available on monthly subscriptions and support is extended via phone and other online measures.

Google Voice Screenshots

Google Voice Features

Features of Google Voice
Automatic Call Distribution
Caller ID
Call Monitoring
Call Recording
Call Transfer
Computer Telephony Integration
Reporting/Analytics
Voice Mail
VoIP
Call Center Management

Google Voice Integrations

Gmail logo
Gmail
Google Meet logo
Google Meet

Customer Reviews

See why people love Google Voice

5 Star
60%
4 Star
40%
3 Star
0%
2 Star
0%
1 Star
0%
Jesse Z.

Jesse Z.

Verified User

Computer Software · 51-200 employees

Used daily for less than 6 months
Dec 22, 2025

Great Tool For Concealing Your Real Number But Still Allowing You To Get Calls and Texts To Your Real Phone

I really enjoy Google Voice. It values privacy and doesn't require you to share your real phone number with someone you want to set boundaries with or if there is a power imbalance.

What they liked
  • It allows you to create a second phone number and tie it to your personal cell phone so that you can avoid giving your real phone number out when you only need to communicate with someone briefly
  • Additionally, it is very easy to delete and unlink the number to your phone when you no longer need it
Room for improvement
  • Sometimes, the area code of your number isn't the same area code you are residing in
  • This makes it harder for people to believe that is your real number
  • Additionally, it isn't always clear how you are charged for using your Google Voice number

Nafula M.

Verified User

Design · Self-Employed

Used daily for more than 2 years
Dec 22, 2025

My Go to is Google voice.

Overall experience with Google voice has been amazing, I've had the same phone number through them for a few years now and it's helped me be able to manage everything even when I didn't have a regular cell phone number.

What they liked

What I like most about Google voice is that you get all the features of a regular phone number for free with Google voice's virtual phone number, mostly the ability to receive verification codes

Room for improvement

What I like least about Google voice isn't necessarily directed at Google voice but at other websites or programs that won't accept the Google voice phone number because it is VoIP

Switched From

Because I needed assistance with accessing my verification codes and text now charged 99 cents each time I would need to receive a verification code which was adding up to a lot of money. Google voice provides me that feature for free.

Peipei Y.

Verified User

Health, Wellness and Fitness · 2-10 employees

Used weekly for more than 2 years
Dec 22, 2025

Very user friendly

Verified reviewer

What they liked
  • It’s easy to use and set up
  • We have a number for our OM and practitioner
Room for improvement
  • Nothing
  • Everything is really great
  • I wouldn’t change anything

Heldor G.

Verified User

Mental Health Care · 51-200 employees

Used daily for less than 12 months
Dec 22, 2025

A second phone number on your device.

I started using google voice as a second phone number on my device, but little by little it has taken over.

What they liked
  • You can manage your phone and have a second phone number on your device
Room for improvement
  • So far, it's been great, so nothing I don't like about it
Switched From

We moved to google workspace so we might as well made switch on all the apps google offers.

Erica G.

Verified User

Food & Beverages · Self-Employed

Used weekly for less than 2 years
Dec 22, 2025

A-must have for Small Business Owners/Entrepreneurs

Overall I had a good experience with Google Voice. It is important to know the fine print, especially understanding the inactive time. However, being able to pick my own number was great and using the different features made communicating with my clients very easy!

What they liked
  • I appreciated the ease and versatility of Google Voice
  • It was super easy to begin the process, especially since I already have a Google email address
  • Picking different plans was also great because you can choose based on your budget and desired functions
Room for improvement
  • I was least fond of the period when the number was cut off due to inactivity
  • I wished the period was longer since I was fresh in my business
Why they chose it

"I liked the option of having the 800 number that incorporated my business name."

Abhijeet J.

Verified User

Computer & Network Security · 2-10 employees

Used daily for more than 2 years
May 28, 2026

Free yet Powerful

Smooth and organized interface without bugs. Intuitive and easy to explore new options or settings

What they liked

The ability to take calls from multiple devices logged in with same Google account

Room for improvement
  • Inability to make calls over Wi-Fi or when carrier isn't available
Why they chose it

"Price was the main factor but ease of use and faster implementation was the other."

Connor D.

Verified User

Construction · 11-50 employees

Used daily for less than 12 months
May 28, 2026

Amazing product

I loved it. I think it’s been the best option for work calls, texts, etc on the market.

What they liked
  • Google voice was simple to use
  • It’s interface is very user friendly and had a great reload speed
  • The text feature was phenomenal and made our job a lot easier
Room for improvement
  • We send automated messages to our customers
  • We got flagged for it and we’re unable to continue messaging them
  • Very disappointing
  • There was no way to confirm that we weren’t spamming random people
Why they chose it

"Google voice is reputable. I’ve used it at another job as well and had no complaints."

Verified Professional

Health, Wellness and Fitness · Self-Employed

Used daily for less than 2 years
May 28, 2026

Affordable Option

Health, Wellness and Fitness

What they liked
  • I found the pricing to be the most affordable option
Room for improvement
  • I wasn't able to send out of office replies or set out of office hours
Dhakadiya O.

Dhakadiya O.

Verified User

Real Estate · 2-10 employees

Used daily for less than 6 months
May 28, 2026

Best for my bussiness case

Verified reviewer

What they liked
  • Being manager of real estate agency Google Voice allows me to have a second phone number instead of using my own personal phone number
  • This protects my personal phone number from scams and cold calls by screening the calls first before answering them
  • It is also great to receive text messages from sms marketing
Room for improvement

Therebare times when i might miss calls due to glitches but that happens really once in while so big thumbs up

Lexus P.

Verified User

Real Estate · Self-Employed

Used monthly for more than 2 years
May 28, 2026

Good option for free phone line service

My overal experience with google voice is a good one. I don't have any major complaints. It's on par with other free phone line services

What they liked
  • This is a good app for no cost and it works for my needs
  • It's pretty easy to set uo and has a simple interface
Room for improvement
  • The calls are not always the best quality
  • Sometimes the connection is not the best and calls hang up

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Decision Context

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