GOrendezvous

• Sometimes connectivity issues with google calendar if multiple user accounts
• And both my accounts cannot connect

At first, I was having a little trouble with completing charts, setting up new locations, BUT saying that, a simple help chat, phone call or email had me set up and ready to go

• There are many things that create unnecessary difficulties
• When creating intakes, much of what is input in the question fields does not get saved, resulting in incomplete intake form questions being sent to clients
• There is also no ability to correct the half-saved questions
• When I went through to update the forms, the previously half-saved question remained and I had to delete the question, add a new, appropriately worded full question, and move it into the correct space
• Also, sometimes the correct space would not save after the process
• There is no "instructions" option for creating smoother intake forms
• The app has been difficult for clients to navigate and access information/add card numbers, etc
• The storage of payment information is limited to one card only with no indication of which card (type, last 4 digits, etc) to guide clients in their payments
• There is nowhere to find a card on file to make changes upon expiration
• The integration with zoom was difficult as I was required to sign in, and was not recognized as host (could be a zoom issue)
• When practitioners input their notes, the notes were not being saved
• This happened approximately 5 times for 2 separate practitioners who preferred to save notes and reflect before signing
• When they went back to their notes, nothing had saved even after, being instructed to refresh the information
• Personalization of the customer experience for me as a non-coder, was met with a lack of expertise from GOrendezvous
• The rep I was paired with did not have the knowledge and it appeared there was limited knowledge available to assist
• Invoices and receipts are a bit of an overdose - the invoice shows detailed payment without including practitioner licensing while the receipt has licensing information with no payment details
• This results in multiple, separate communications sent to clients
• There is no option to have email and SMS reminders sent out on different time schedules
• In my field, there are people who benefit from staggered reminders (e
• g
• , email 2 days before and SMS one day before)
• I have had a few clients tell me they have not received their reminders
• I appreciate being able to check the SMS communications to verify, however, there is no way to verify email communications)
• There is not option outside of a separate mailout of a waiver to provide a client with consent forms or information about informed consent
• I have yet to find a way to look at different reporting options without having to use QBO, specifically, accounts receivable
• It's not feasible to bring other practitioners into my QBO account for the purpose of looking at their own accounts receivable

I would like to be able to customize fonts and colours (for example, change the receipt number and paid stamp from red to blue) and would like to build up a bank of resources that I could choose to have the system email to clients

• No complaints
• User friendly
• Support is ver accessable

• Can't think of anything at the moment
• Just some questions that I need clarity

• This is not exactly a criticism as much as a suggestion
• I would love to see the development of an app for Iphone
• :)

• 1
• On mobile: when you book your client and write his name partially, it gives you the list of clients
• You cannot scroll through that lists nor click on a name after the first 2 or 3 because it clicks through and opens the box under, typically "Service Type"
• 2
• You cannot set the default room for a service
• Well, maybe you can, but it doesn't work
• At the MAA, we have this problem with consultation Room
• When booking personal training (which is set to gym or no room), it keeps the "consultation room" by default
• You have to manually deselect the room every time
• 3
• Would be nice to be warned when a room we're booking is already occupied by another person/service
• It's problematic when you have to verify beforehand if the room is empty
• Should be something like "The room you are trying to book is already taken by XY professional and Z client
• Are you sure you want to use this room
• " Y/N

• It is a cloud solution and no on premises installation avaliable
• Solution is design to fit medical business first but can be adapted to other business

• So far I'm hard pressed to find anything negative about this software
• Maybe the most difficult thing is spelling the name