HelpCrunch
Review of HelpCrunch Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About HelpCrunch
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HelpCrunch Features
HelpCrunch Integrations
Customer Reviews
See why people love HelpCrunch
Максим Г.
Verified UserAnimation · 11-50 employees
Best platform for startups to unify customer experience
HelpCrunch helps us offer superior customer support and stand out from the competition. Our customers know they can always rely on us to resolve their queries quickly. After evaluating over 30 tools, we concluded that HelpCrunch is the easiest and has the best cost-quality ratio.
- HelpCrunch works extremly well for small SaaS like us
- We use it as a single customer communication tool that aligns chat on our website, chatbot, and help center
- My favrite feature is the AI assistant that saves us hours in writing help center content
- It can generate an entire article with just a few clicks
- Another great bonus is that email and auto messages are included in our plan, allowing us to set up our transactional emails and onboarding using this platform
- Not a dislike as such but reports on email campaigns can be improved
- The analytics aren't very intuitive, and accessing certain metrics requires hovering over options, which isn’t always convenint
Lana B.
Verified UserInternet · 11-50 employees
The software that really helps
HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat. All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)
- HelpCrunch has a user-friendly interface with all necessary features supported
- I would say, the team has thought for us by creating top-notch functionality
- It was a great surprise, uniquely different pop-ups, and automatic follow-ups
- I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has
- There is nothing I can list here :) Like
- really nothing :)
Why they chose it
"The features, attractive design, functionality, price, online support have won in comparison with our previous platform (Drift) and a few that we were considering."
Justin Z.
Verified UserInformation Technology and Services · Self-Employed
Good Live Chat and Knowledgebase Software with Affordable Pricing
Nice UI and easy to use interface. Easy setup. Affordable pricing.
- Knowledge base accessible from Chat Widget
- Auto messages
- Bulk email
- Mobile apps
- Mobile app notifications are late or sometimes did not appear
Bhushan L.
Verified UserInformation Technology and Services · 11-50 employees
Sales Acquisition and Retention With HelpCrunch
Initially, we tracked our user behaviour of users coming on to the page. With this we tried to figure out what time most of the user are active and online, this helped us to followup with the user effectively and also helped us to improve our conversion rates to 12%. Now, we are trying to send multiple follow up messages from the start with strong CTA's and have seen significant growth in sales.
- Iam a noob developer and i have a responsibility of finding better customer relation management chat bot which improve my sales, i was on hunt for chatbots which is easy to use and customise, this is when i came across helpcrunch as i saw it gives me many integrations like mail and text where i get notified when an user has any concern
- Along with this i also liked the customisation menu which is properly structured so that every entity can be changed with ease
- As it also give 14 day free trial, this will altogether will get a customer and retain them effortlessly
I liked pretty much everything, only thing i feel like can be improved is widget customisation along with the sizes and colours, this will make completely handful to the user
Why they chose it
"Main reason of choosing helpcrunch over intercom is pricing as helpcrunch gives same features like intercom for the best price and affordable."
Mitch B.
Verified UserE-Learning · 2-10 employees
Great platform to directly connect with customers
So far it's been great. I saw many people raving about their customer support and yes, it is legendary! So far I've only interacted with them twice and it's been great!
- I'm loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful
- The best thing however I think is just how easy it was to get setup and start having real conversations with people
- It's really a small thing, but I'm looking forward to when they can allow us to send verified email from our own domains
- For the moment this isn't a deal killer for us, but it will be nice to have the highest deliverability possible using our own custom domains
Switched From
The former company I was using for support tripled their prices without notice. It was a real shock to see a company that was apparently 'for the little guy' change things up like this, and when I contacted their support about it, they said I had been given plenty of notice and really just seemed disinterested in the fact that we are a startup like they are, and every dollar matters. This whole experience really left a bad taste in my mouth so I've been on the lookout for a new support system for a while.
Why they chose it
"It was recommended in a private group I'm in."
Anastasiia S.
Verified UserDesign · 11-50 employees
The only chat which can solve all our needs so far
As an agency, we don't have high volume of support requests, so our main criteria for software were additional functionality for upselling using chat on the website. HelpCrunch chat helps us maintain consistent communication with our clients and prospects across all channels and upselling to them with automated email campaigns and proactive messages.
- online chat that combines our support requests from the email inbox, messengers, and website; - ability to tag the prospects automatically and assign chats to specific agents by rules; - marketing features like proactive chat and emails, they help us engage the traffic on website and send seasonal promo campaigns, having all data about prospects in one system
- That we need to pay extra for AI Editor
Margarita K.
Verified UserInformation Technology and Services · 11-50 employees
Great product for using Knowledge Base
Ukrainian CRM system KeyCRM uses HelpCrunch as a Knowledge Base for clients. We would certainly recommend it to everybody, who has such a request.
- – native design, – easy to organize Knowledge Base for clients (don't need any technical skills
- ), – the ability to add not only text but also video for each instruction, - online support, who is always in touch with every question we have
Didn't notice any problems, but also need to say that we don't use full product functionality
Fiodar P.
Verified UserProgram Development · 2-10 employees
Elliminates all our support headaches
HelpCrunch solved our problem of missalienged communications across channels, allowing to connect our mobile apps, social media messengers and live chat on website onto a single dashboard. Agents reported improved productivity and overal they like the ease of use and ability to customize their inbox views and route tickets using automation rules. We also use workflows to send replies to repetitive questions without a need of human intervention.
It's possibility to automate the responses to common questions and powerful customization of the inbox dashboard for faster resolutions and save time for agents
- Nothing to complain about so far
Diana S.
Verified UserCivic & Social Organization · 11-50 employees
A Time-Saving Bonus
HelpCrunch has simplified our customer support process, and the AI Editor is a huge bonus. It speeds up our response times without sacrificing quality. It's like having a great copywriter always ready to help.
- A Time-Saving Bonus - HelpCrunch has simplified our customer support process
- Everything works efficiently and without any issues
Maister D.
Verified UserAnimation · 2-10 employees
Switched from Intercom to HelpCrunch and very happy with this choice
HelpCrunch enabled effective team collaboration across website chat, social media, and email, all from a single inbox. By switching from Intercom to HelpCrunch, we've cut our support software costs significantly. We've also seen a notable increase in our support team's productivity thanks to built-in AI assistant, macros and saved replies.
- What stands out with HelpCrunch is its fantastic support for large teams
- Features like collaboration tools, private notes, saved replies, and macros are incredibly helpful
- The ability to customize the live chat appearance far surpasses what Intercom offers
- It's straightforward to use, avoiding unnecessary complexity with a clean and simple design
- Navigation is a breeze with clearly categorized chats
- The live chat sometimes loads slowly in certain locations
- However, their customer success team is aware and is currently working on chat speed optimization
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