Hiver
Review of Hiver Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Hiver
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Hiver Features
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Customer Reviews
See why people love Hiver
Dana M.
Verified UserLogistics and Supply Chain · 201-500 employees
Excellent B2B client service solution
We are responding to clients more quickly, almost never letting emails fall through the cracks, and have the reporting from Hiver to prove it.
- There was a slight learning curve early on as we implemented and configured Hiver, but support was great
- Super helpful
- Now, our team can easily track open and closed requests with our clients, and easily collaborate behind the scenes with each other to solve customer issues
- The metrics and reporting have also benefited our team's self evaluations and also given us an opportunity to show clients that we are tracking our own performance in an effort to provide them with better service
The early learning curve with configuration in Gmail took some time and effort, but that was expected
Why they chose it
"The direct integration within Gmail allowed us to communicate on a more personal level with our clients, rather than having clients feel like they are emailing with an impersonal help desk system."
Iván D.
Verified UserPublishing · 1001-5000 employees
Just perfect!
My overall experience with Hiver has been excellent. I feel confident using it because it’s secure, and it gives great value for money. The features really improve our workflow and make customer service more efficient, so it’s definitely worth the investment.
- I truly love how practical and easy it makes customer service for me and my team
- I love the personalization options such as tags, colors, and automation, which help us stay organized and efficient when replying to our customers
When I'm managing in different folders, I am not able to remove just one from an email, when I try to remove one folder I just can't; I have to remove both and then add just one
Virginia C.
Verified UserWholesale · 51-200 employees
Great email help
This program has been wonderful! Before Hiver it was very difficult to verify information that had been emailed between customers and employees, now were are able to see the emails and what was discussed so that everyone in the company is on the same page. It is also extremely helpful that you are able to see all the employees who responded to a specific email thread - this definitely helps with accountability issues (extremely helpful in a customer service setting).
The program allows for all employees to have access to the same information without sharing email passwords as long as the email is linked to Hiver
Hiver was a bit tricky to use in the beginning, it takes some practice to get the hang of the program and how it works but it has been a definite help to us as users
Marc S.
Verified UserMuseums and Institutions · 2-10 employees
Abusive billing behavior
Extreme disappointment with Hiver's billing practices. We were overcharged $450, and we were informed that a refund is not possible. We find this policy, and the overcharge itself, to be unreasonable and indicative of concerning billing practices.
- Gmail-integrated help desk solution it's easy to use and install but with limited customizations
- Clean interface
- They overcharge for subscriptions/users and the customer service isn't very helpful
- If you want to talk to a human, you have to pay a premium
Brandon F.
Verified UserNon-Profit Organization Management · 51-200 employees
Easy & Straightforward = Hiver
Hiver has been a gamechanger for me since I get a lot of emails daily. It helps to separate emails for those who need assistance from my everyday emails. Best of all, I'm using the free version which covers all my needs.
- I love that its very lightweight as its integrated within your Gmail and that for what I need it for, its completely free
- Probably my favorite piece of it is that it separates my requests from my everyday email
Some of the features that I would consider basic and should be included are only included in the paid version
Why they chose it
"Very simple, it was free and I wouldn't tied down to a subscription."
Lindsey M.
Verified UserMachinery · 11-50 employees
Hiver is the best way to manage shared Gmail inboxes
We are very pleased with Hiver. The product fills a need (that Google should be providing) and it works great. Their customer service is also excellent.
- Hiver provides the functionality to manage a shared email address between multiple people directly through Google's email interface
- New emails pop into the Hiver managed folders where your assigned team can all see them
- It's very simple to manage the emails through assignments, comments, and tags
- Hiver takes the chaos of a Google group or shared email address and adds a layer of functionality and workflow
- It is a gamechanger
- I don't like that there is a need for Hiver
- This is not an issue with Hiver but with Google
- Google needs to buy Hiver and integrate this functionality directly into their email service
- This functionality is necessary for many business customers and would be a big selling point for Google's enterprise services
Jackee S.
Verified UserEntertainment · 11-50 employees
An Essential Tool for Team Email Management
My overall experience with Hiver has been very positive. It integrates seamlessly with Gmail, making it easy for our team to manage shared inboxes without having to learn a new platform. Features like email assignment, tags, and collision alerts really help keep things organized and prevent duplication of work. Collaboration feels natural, and response times have definitely improved since we started using it. While there are occasional crashes, they’re relatively minor compared to the value Hiver provides. It has become such an important part of our workflow that it would be hard to imagine managing customer queries or internal requests without it. Overall, Hiver is a reliable and user-friendly solution that makes teamwork around email far more efficient.
- Hiver has streamlined how we manage shared inboxes in Gmail
- Assigning emails, tracking status, and avoiding duplicates is effortless
- It’s intuitive, boosts response times, and keeps our team organized
- Highly recommend for any business handling customer or internal queries through Gmail
- Hiver makes managing shared inboxes in Gmail so smooth, assigning, tracking, and collaborating is effortless
- Sometimes it crashes, but honestly, it’s hard to work without it now
- It’s become an essential tool for our team
Marketa S.
Verified UserEducation Management · 1001-5000 employees
Love Hiver!
My overall experience with Hiver has been very positive. The platform is intuitive and easy to use, which made it simple to adopt across our team. Its email management features have been especially valuable for organizing communication and ensuring accountability. The knowledge base integration and AI functionality added efficiency and helped reduce manual tasks. While there is some room for improvement in reporting, integrations, and expanding AI capabilities, Hiver has been a reliable tool that enhanced our workflows and team collaboration.
- Very user-friendly and intuitive interface, which made onboarding and daily use simple
- Strong email management capabilities, especially for organizing, assigning, and tracking shared inboxes
- The knowledge base integration allowed for quick reference and streamlined communication
- Helpful AI functionality that supported efficiency and reduced manual effort in managing workflows
- Cons / Areas of Improvement: At times, the AI functionality felt limited and could be expanded to provide deeper insights or more predictive recommendations
- The reporting and analytics features could be more robust to better track team performance and outcomes
- Occasional lag or syncing delays in high-volume inboxes impacted efficiency
- Integration options with other commonly used platforms could be broadened to support seamless workflows
Bala K.
Verified UserComputer & Network Security · 11-50 employees
Great Email Management Tool for Support Teams - Needs Stronger Slack Integration
Overall, Hiver has been a strong addition to our support stack. It simplifies customer support management, enhances collaboration, and reduces friction in communication. With stronger integrations (especially Slack), it could be close to perfect.
- The email management and task assignment features are excellent
- It centralizes communication and ensures nothing slips through the cracks
- Using it as our major customer support workflow has been a game-changer
- A two-way integration with Slack would be extremely helpful
- Right now, we can view some notifications, but deeper integration to manage tasks or conversations directly from Slack would improve efficiency
Fletcher S.
Verified UserHospitality · 11-50 employees
Optimize your Gmail for productivity
We've been using Hiver for upwards of seven years now and it's a fantastic organizational tool, 10/10!
Hiver is awesome for organization within Gmail, building out automations to keep things clean, and allowing teammates to work seamlessly out of a shared inbox
They're ultimately limited a bit with their interface due to them generally operating inside of Gmail
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