Front
Review of Front Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Front
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Customer Reviews
See why people love Front
Arjun K.
Verified UserComputer Software · 11-50 employees
Never bcc internally again
Couldn't imagine living without it. Treating email collaboratively has probably reduced the number of internal emails by a factor of 10. The integrations with every platform via API let us manage tons of internal workflows in a completely automated way. Overall, we're happy to pay for it - every dollar in Front probably saves us an hour in FTE time.
- The ability to treat email as a collaborative effort is groundbreaking
- It's easy to create visibility and work asynchronously on emails that would otherwise take multiple forwards and slack conversations
- Integrations and automations are great too
Fairly expensive if you don't use it for a large number of folks, AI features are pretty limited right now
Switched From
We loved the automation in Superhuman, but found that collaboration was sorely lacking.
Adam B.
Verified UserLeisure, Travel & Tourism · 11-50 employees
Front User Experience Review
It's awesome. We actually just transitioned to Zendesk for a few months now but for our business model, agents find Front more effective.
- Ease of use and a wide variety of functionality
- Crashing issues when email threads get really long
Why they chose it
"We used to use Front and we are now usimg Zendesk. A few of our employees who are not handling agent tasks are still using Front."
Mike S.
Verified UserMarketing and Advertising · 2-10 employees
Best way to collaborate on emails!
We're really happy with the switch from Gmail to Front. Love the customer support!
I like the clean UI and the way we can work with multiple people and teams on emails
- The integrated chat could be done much better
Robert K.
Verified UserComputer & Network Security · 2-10 employees
Horrible new UI that they've just changed to - oh and they've upped the price as a thank you.
It was good, after getting used to how they try to put everything behind a paywall. Recently they've changed the user interface which looks horrible, apparently thousands of people loved the changes, but I was never asked to trial and this is usually things companies say to make it look like your the only one that dosn't like the change.
- They've changed the whole user interface and just increased the user interface
- people who don't use the app, making design decisions on what they think customers want
- It's unworkable at the moment
The ability for the company to put everything behind the paywall and think that their engineers know better than anyone and make changes to the program without asking their users, because people who have never used the program think the program should behave or look a certain way
Switched From
because it didn't have an app which is why i changed
Matt D.
Verified UserComputer Software · Self-Employed
Great to use, not so fun if you leave
Front is great to use but unfortunately if you ever decide to leave, well there’s a lot of tidying up to do!
Front felt complete and allowed for me to access all channels in one inbox saving so much time
What seems like Front’s retention tactics means that archived emails are not actually archived, causing for them to remain open in your inbox if you ever move to another platform
Switched From
It was an opportunity to try something new that supposedly meet needs where missive was failing us
Nick G.
Verified UserMarketing and Advertising · 2-10 employees
Decent solution but I'd like to find something less clunky
Verified reviewer
- I like that I can sync a very large number of inboxes into a single inbox view
It relies a lot on complex rules to send different emails to different views, but the filters don't reliably work which ends up creating issues for the core use case of the product
Switched From
I needed something to better manage multiple inboxes
Rafael G.
Verified UserBanking · 1001-5000 employees
Want to save money with emails? Front.
My experience with Front so far has been highly positive, and it honestly doesn't take long until one can see the amount of time (and money) that the automation and integration will save the company.
- Front offers a simple and intuitive interface
- It allows one to create inboxes and easily separate subjects into different categories and consequently offering automation, which by itself always save the company a lot of money when the issue is handling hours
- Not to mention that this software is really good at integration with other softwares, which saves so much time from having to cross reference information
- While some competitors will have a URL for each individual email, Front has a generic URL for the inbox
- Of course that the emails offer individual identifiers that can be found by selecting "Copy message link", but this isn't that much of an inconvenience and it can be addressed by a simple learning module
Switched From
Front's licence are cheaper per user, but it also offer a lot more integration and which saves even more money.
Dennis C.
Verified UserHospital & Health Care · 51-200 employees
Front is a 10/10
My overall experience with Front has been remarkable for over three years now. It is my go-to solution for customer support through live chat and email.
- Customers require to be engaged 24/7 to retain them
- Front is one of the tools that I use to seamlessly collaborate with our patients by sending them their results whenever they need them through live chat, phone and email
- Customer support has been at optimal in my organization through Front
I use a bunch of customer support tools but I mainly prefer Front wince it is easy to use due to its eye catching user interface
Nancy W.
Verified UserLeisure, Travel & Tourism · 11-50 employees
No limits to customer needs, Front stands out.
Being on the front line on customer services it assist in channeling communication directly to customers, creates a friendly platform to chat, send messages and files and engage the right agents on time.
- User interface and the ability to use AI features for advancement
- Incredible support services from the team vendors
- Faster channel between service providers and customers
- I definitely have not encountered anything that extreme
- It perfectly tackles the main issues of its scope of services both on large and small enterprises
Junior T.
Verified UserAccounting · 51-200 employees
Front Review
It has been really good it enables shared inboxes, internal comments, and task assignments, boosting team efficiency.
It's consistency across browsers and devices, making applications accessible on desktops, mobile devices, and tablets
- Can be slow with large volumes of messages or complex workflows
- New users may need time to adapt to advanced features
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