Salesforce Sales Cloud
Review of Salesforce Sales Cloud Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
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Customer Reviews
See why people love Salesforce Sales Cloud
Oliver K.
Verified UserTelecommunications · 1001-5000 employees
New business opportunities
It reduced the entire sales cycle from repetitive tasks to being able to automate them and improve collaboration by sharing information through the cloud. It makes everything faster and more secure.
- Saleforce's approach has allowed me to optimize processes to close deals faster and build closer relationships with clients
- The processes that can be performed through this platform centralize all information, allowing for more sales opportunities with follow-up negotiations
- It has a complete integration of marketing, e-commerce, and customer service, making my work more flexible
- Its functions are necessary to adapt them to my daily work
- Its operation has been perfect
- The only thing I've noticed throughout my time using Salesforce is that its training is very extensive and can be boring at times with so much information
Verified Professional
Information Technology and Services · 501-1000 employees
Salesforce is the Holy Grail
Information Technology and Services
- I've used Salesforce Sales Cloud at many organizations, but it still feels second to none
- There are robust opportunity and pipeline tracking, reporting, and dashboards
If there is any customization to be had, it feels like it costs a ton of money every single customization
Switched From
We grew exponentially and this was the best way to manage contacts, activities, and pipeline.
Mackenzie D.
Verified UserComputer Software · 10000+ employees
Strong Platform
Overall, I am satisfied with my ability to view accounts, opportunities, and create new dashboards to visualize my territory. I would like to see improvement in the search functionality.
Salesforce is easy to navigate and gives me a dashboard to see all the relevant information to my business
- I wish that I could easily search opportunity owners and see the records that they own
- I find that the search functionality lacks
Verified Professional
Banking · 51-200 employees
Centralized CRM data for all teams
Salesforce allows our Sales and Marketing team to be aligned on the prospects and upcoming stages of sales. It also allows our RevOps team to have all the necessary details in one place to obtain metrics and define OKRs
- There's normally no bugs or issues, and the customer support has been of great help when needed
- The scheduling tools are good and help the team stay up-to-date in current activities
- Sometimes it takes too much time to customize fields and navigate through the platform settings
- The user interface is good, but considering the price and how big of a company it is, i would expect a more seamless experience to set up modules
Switched From
Salesforce allowed a more integrated way of connecting team workflows
John G.
Verified UserAccounting · 501-1000 employees
Salesforce Sales Cloud: Built for the enterprise
Salesforce shines with customization and reporting, but setup and cost can be challenging. The system is highly scalable, AI-powered CRM with rich pipeline management and customization options
- 360-degree client view” enhances relationship insights and pipeline visibility
- Visual dashboards and workflow automation boost efficiency and insights
- Licensing, add-ons, and scaling seats significantly increase total cost as we grow
- Easy to delete data unintentionally; interface can feel cluttered
Switched From
Acquiring company used Salesforce so we had to move away
Martin L.
Verified UserComputer Networking · 501-1000 employees
Saleforce Sales Cloud overall sales review
I have always been very happy with SFDC and SFDC cloud. It allows you to communicate deal and customer updates in real time so that management and execs get up to date information without having to wait for you to update them
- Sales Force Cloud is a comprehensive solution that allows you to track customers, opportunities, quotes, and even contracts
- There are many canned reports available plus it is easy to create your own, filter, etc
Not a lot, it is quite comprehensive and therefore a bit more expensive than other less comprehensive CRMs
Jennsy Suyapa F.
Verified UserWriting and Editing · 51-200 employees
Best Way to Provide Quality Service and Solutions in one Call.
My position was a customer support agent when I used Salesforce, the system itself was pretty good overall and down moment were minimum considering the amount of customer we handle . It take about 2 weeks and you don't fully can learn all the wonderful things that can be made which is great since there is always space to find more ways to use this tool. Definitely were able to solve clients issues in less than 5 minutes and big part of that was having this interface,.
- Having the client information and last movement in their orders in a section of the screen is very helpful during customer support calls as this facilitate the overview of the ticket and provide that upfront understanding of the situation
- Each company can manage at their own but as we used keep clarity of each agent actions
There is no duplicate message if the information is entered twice so can easily confuse during a call or resolving a ticket where you only have minutes to solve a client issue, we had moments when the system was down during peak season and that was very frustrating
Milena C.
Verified UserMarketing and Advertising · 2-10 employees
Easy and common CRM
Overall Salesforce is a great tool as it is a common CRM for businesses so it is easy to find information and be able to use and integrate with things.
- Salesforce is a detailed customer management system
- The information that can be kept and tracked is vast and is easy to manage
Costly to have especially for a small business if you do the full version of Salesforce and costly to work with customer support
Switched From
Was offered from our dealer network to us.
Lance L.
Verified UserInternet · 201-500 employees
Best platform!
Verified reviewer
- Super helpful works across multiple teams and is fluid as shit
- Love love love salesforce its awesome
- Mobile app and canvas have lots of updates for our techs and salesman that are cumbersome
- Help fix bugs
Chris C.
Verified UserSports · 201-500 employees
From a Manager's Perspective
My experience has been great. In a manager role, it provides me the detailed insight that I need for my own pipeline but also can highlight other pipelines and trends as well in an easy to digest way.
- Salesforce can generate and house every detail of reporint that I need to use
- It can get as high level as you want, or granular as you need
- It fits all levels of management needs
- Oftentimes it can be a little clunky moving from opportunity to opportunity
- It may take several clicks on certain pages before the information loads
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