HoduCC
Review of HoduCC Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About HoduCC
HoduCC Screenshots
HoduCC Features
HoduCC Integrations
Customer Reviews
See why people love HoduCC
Ali A.
Verified UserInformation Technology and Services · 2-10 employees
Excellent Omni Channel Contact Centre Solution
Using the new version of HoduCC for more than a year for a few project and everything went smooth so far
- Having Omni channel contact centre
- The platform giving the agent freedom to switch between channels and also taking breaks,
- There could be always some improvement however nothing I can list as for now
- We used custom reporting and that module fulfils our requirement for custom report
Switched From
lack of support and difference in the support time zone
Billy C.
Verified UserComputer & Network Security · 11-50 employees
The Mercedes Benz of Omnichannel Soutions
I love it overally. It is a smart solution; a Mercedes Benz at the price of a Toyota. The ease of configuration is also worth mentioning.
- I loved the fact that AI has been incorporated; the sentiment analysis feature, to be specific, is a game-changer
- And the pricing is just right
The dashboard towards the left is a bit squeezed, giving the agent too little room to interact with the icons
Switched From
The features that we were very much interested in were not with Vici Dial.
Why they chose it
"The cost of licensing for 3CX was way too expensive than we had budgeted for."
Mike T.
Verified UserTelecommunications · 11-50 employees
HoduCC flexible CX solution
Utilizing HoduCC to serve Contact Center experience for different customers, with different kind's of integration
Inovation, HoduCC is a product which look for inovation bringing to a callcenter the best necessary solution
There is no negative points, as Hodusoft have full control of the application everything can be achieved with some development
Sadat N.
Verified UserOutsourcing/ Offshoring · 501-1000 employees
HODUCC REVIEW.
the experience hasn't been bad and i can rate it 6/10
- VOICE BROADCASTING AND THE A GOOD INTERFACE
- Some of the functions stop working overtime
Matsemela M.
Verified UserInformation Technology and Services · 11-50 employees
Business and Technical Support
Overall the engagement in account management, technical support, is brilliant. The staff are welcome and patient on the approach
- Their solution meets most of our requirements
- The team engagements were proactive for understanding our requirement
Lack of support for some legacy systems/protocol such as SOAP/XML and SMPP, were we struggle to integrate but there is an engagement to resolve it
Adolfo T.
Verified UserInformation Technology and Services · 51-200 employees
My experience with Hodu
the ease of integrating all contact channels, the ease of administration and assignment to agent skills
- the ease of integrating various contact channels
- handling reports by separate channel, detail of the use of contact channels
Switched From
ease and integration for new aplication, and multitenant
Andy D.
Verified UserTelecommunications · 51-200 employees
HoduCC Platform
Excellent Omnichannel Contact Center platform with an ever-expanding feature list.
- Modular, modern, scalable, extensive features
- Dashboards, reporting, ACD Queues and Dialer are very strong
- Sales and support team are very responsive
Predictive dialer needs enhancements for compliance and North American SIT tone detection
Switched From
Robust API, more modern features and user interface for agents and admins
Adeyinka A.
Verified UserComputer Software · 51-200 employees
Feedback on Hodu CC
Awesome experience. It’s easy to use and very efficient in availability.
- Simplicity and the user interface make working quite easy
- It is also easy to navigate and the reporting module is fantastic
- Omnichannel aspect
- It can be more dynamic and enterprise that is currently
Switched From
Effectiveness and price determined my reason for change
Ayodeji O.
Verified UserEnvironmental Services · 51-200 employees
The best call solution so far
My overall experience with HoduCC has been positive, as it provides efficient call management, real-time analytics, and seamless CRM integration, which enhance customer service operations at Koolboks.
I appreciate HoduCC's efficient call routing, real-time reporting, Zoho CRM integration, and user-friendly interface, which enhance customer service operations and team productivity
HoduCC could improve in areas like occasional system lags, system responsiveness, and customization to make navigation more intuitive
Switched From
My overall experience with Kasooko was disappointing, as it did not deliver as expected. We experienced frequent downtime and could not get value for money. While call routing was available, we struggled with real-time call tracking, which affected our efficiency and customer service operations.
Mandip S.
Verified UserAirlines/ Aviation · 51-200 employees
Best and Stable Omnichannel Solution
We are happy with Hoducc as it provided all the features we wanted that time when we moved to Hoducc. Reporting, monitoring, recording, configuration, and stability of solution. Now requested to add more features in the solution and their R & D is working on that hope we add that soon in our solution.
- Available functions and features work very well, you did not need support help for months
- Before Hodu cc we used a product in which was issue with reports and function were not working properly which impacted our business a lot
We have incoming traffic mostly and for that few features need a popup for incoming calls and the call will be picked with a keyboard shortcut and Hoducc team promised that he would provide it in the upcoming versions
Switched From
Stability of solution. The reporting part is not good, recordings are sometimes missed and features are not good. All over its, not a robust product.
Why they chose it
"Knowlarity team is not approachable and even not respond timely."
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