Amazon Connect
Review of Amazon Connect Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Amazon Connect
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Amazon Connect Features
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Customer Reviews
See why people love Amazon Connect
sumit y.
Verified UserInformation Technology and Services · 1001-5000 employees
Best Soft Phone
Good experience overall—stable, smooth, and perfect for support use as it give best call management features confrence calls contacts saving and much more i loved the product
- Amazon Connect is simple, reliable, and works from anywhere
- The UI is clean and easy, with good call quality and AWS integration
- Call monitoring is even amazing live calls can be transmitted
- Needs noise cancellation like Zoom or Teams for better calls in noisy environments
- Own sound management will do the job its a good to have feature
Switched From
Both Avaya softphone and Hardphones are not giving results which are expected
kinury A.
Verified UserInformation Technology and Services · 1001-5000 employees
Great virtual call center solution
Great to interconnect employees and easy to learn the curve for employees. We love that we no longer require a physical phone on each desk.
Their virtual call center console, the fact that you have all logs in one console, and being able to export the data for its analysis
Quality for calls is not always the best (audio); sometimes call are connected without having a ring
Switched From
mainly price and software integration, and interfaces.
Clara R.
Verified UserInformation Technology and Services · 501-1000 employees
Flexible and reliable contact center solution with high communication quality.
My team find a smooth setup and a stable performance, and great scalability for managing and testing communication workflows.
Amazon connect is easy to integrate with AWS ecosystem, the learning curve is short and manageable, it has flexible call flows, and great testing options for QA validation
The UI can feel a bit complex for new users, and reporting dashboards could be more intuitive and customizable
Hariesh S.
Verified UserFarming · 2-10 employees
Pros and cons of Amazon connect
Amazon Connect receives positive feedback for its user-friendly interface, ease of deployment, and integration with other AWS services. However, some users find the platform has a steep learning curve, particularly for advanced features, and mention technical complexity when customizing call flows or integrating with external systems.
Ease of Use and Accessibility Scalability and Flexibility Integration and Customization Real-Time Analytics and AI Quick setup
Steep learning curve and technical complexity Limited built-in features Customer support/service frustrations
Verified Professional
Marketing and Advertising · Self-Employed
Great option for managing clients calls
my overall experience with Amazon connect is positive since it provides reliable platform for controlling both incoming and outgoing calls. it provides a good and clear quality for audios as well.
- The first thing that i like most about Amazon connect is that you can use it easily and it managed all your costumers incoming and out going calls
- also it helps you to save your time and energy since it evaluates the quantity of costumers
- you have been referring to the right center for chatting and solving your bugs and issues
- the other things is that all calls are monitoring so it does not need to repeat your problems again and again
- it is a reliable choice for every businesses
- i really admire this service
- the things that i like least is that the initial setup may takes much time and needs a certain knowledge so that not every one has this level of knowledge
- and may be can be confusing for the new users
Riana I.
Verified UserEvents Services · 501-1000 employees
Good for call centre
It has been okay. Very good for call centre but not as great for a direct line for an employee. Makes it hard to decline calls or see a call log
- It is designed very well for a call center
- I like how you can record calls for safety purposes and makes it easy to track teammates calls taken, minutes, etc
- I don’t like how there is a long messages that needs to be played in the beginning
- I also think it should be easier to decline a phone call rather than leaving the caller on hold and still ringing
Switched From
Contract with Cisco ended with company and new contact with AWS
Yanatha D.
Verified UserEntertainment · 2-10 employees
Amazon Connect - Connecting all the dots
My overall experience with Amazon connect has been a positive one. The conversational flow with Amazon Connect was excellent.
- For the value for money, learning curve, conversational flow, security, and call management Amazon Connect can't be beat
- I've have no bugs and issues and the chat has been super helpful
- There is nothing that I like least about Amazon Connect
Brandon R.
Verified UserMedical Devices · 5001-10000 employees
Support but it is necessary?
Verified reviewer
The customer support that has been helpful and well knwoledge, as well the chat support that is accessible
Some bugs and issues that occurs in a frequent way, we have identify those and now we know how to fixed them but the ideal it's not to have them
Elgiz A.
Verified UserFinancial Services · 51-200 employees
Easiest and most effective communications tool on the market.
Very positive and easy to set up with not much background knowledge and very easy to integrate with rest of the system.
- The most favorite thing is how easy it is to setup and scale
- It is very easy to integrate with the rest of the tools and honestly one stop shop for Customer Agents
Although it is one of the best tools in the market, it comes at a cost but most of the times this cost is absolutely worth it
Lauren H.
Verified UserVeterinary · 11-50 employees
Amazon Connect
I have no complaints yet. I have enjoyed learning more about Amazon Connect and how it can benefit my company.
customer support value for money chat with support ease of use call management call monitoring bugs and issues
- NO cons yet- I have been pleasantly surprised with the ease of use and the value for the money
- I will update my review as we utilize it more
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