Nextiva Contact Center
Review of Nextiva Contact Center Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Nextiva Contact Center
Nextiva Contact Center Screenshots
Nextiva Contact Center Features
Customer Reviews
See why people love Nextiva Contact Center
Jacob C.
Verified UserTelecommunications · 2-10 employees
Nextiva was such a great decision
Verified reviewer
- The team was extremely transparent on features, pricing, etc
- It's been very easy to get set up for how we wanted it to work, and has given us massive ROI boosts since implementing
- Nothing to note so far - we've recently been set up
STEPHEN S.
Verified UserInformation Technology and Services · Self-Employed
The BEST VOIP Company in the world!
Incredible. Great people and staff that actually cared.
- Ease of use and pricing
- Incredible staff that actually cared
Not being able to text and having to do the FCC Online application for texting makes it a burden to be able to have texting on our phones
Switched From
Too expensive and Nextiva was a way better choice!
Addison L.
Verified UserHospital & Health Care · 11-50 employees
Nextiva Review
Verified reviewer
- I like its ease of accessibility, the interface on the computer is quite nice as well
- Very user friendly
- I wish my calls did not drop so often
- I also often lose audio when dialing out
Eric K.
Verified UserMachinery · 11-50 employees
Nextiva Great Quality for the Price
Our overall experience has been great. I have zero complaints. As long as Nextiva remains consistently reliable and affordable, I'll stick with them.
- I like the consistency of quality
- Dropped and garbled calls are very rare
- Voice quality is consistently reliable
- Customer service has been knowledgeable, friendly, and quick
- Desktop and mobile app integration ins very intuitive, requiring minimal training and support for staff
I'd like to be able to globally block calls through the admin web portal instead of submitting a support request
Switched From
Mitel cost twice as much as Nextiva, and had daily dropped/garbled calls. Support often required escalation, which lengthens the process. Mitel support wasn't as knowledgeable or as positive as Nextiva.
Why they chose it
"Nextiva has great reviews. They had local reps. Phones came preprogrammed so the setup was literally plug and play. Price was half the cost of Mitel."
Jesse R.
Verified UserConsumer Goods · 51-200 employees
Nextiva VOIP & Call Center are Excellent for Business
The experience has been excellent and did I mention their Amazing Support!
- From the moment we discussed our business needs and use cases with the Sales and Account Management team to the implementation and support teams, we have been thoroughly impressed with their product and how it works
- They have amazing support and they made the selection process and project a rewarding experience to this day
- Not having found Nextiva sooner to switch to
Switched From
We wanted to switch from an on-premise system that was more dynamic and allowed more business continuity and better support.
Why they chose it
"Nextiva provided the best value in relation to functionalities out of the box in comparison to others."
Margo T.
Verified UserReal Estate · 51-200 employees
Effective Program for In-House Call Centers
As an administrator, I use Nextiva to monitor our call center's performance and ensure we are keeping up with call volume. I also use it to report key information to the rest of my team.
- It is convenient to be able to record and monitor calls in one program
- We use our call dashboard constantly to monitor call volume and KPIs in real-time
Some aspects of data visualization and reporting could be made more robust, but all our essential metrics are accessible
Maria C.
Verified UserAutomotive · 11-50 employees
Best tool evern
Verified reviewer
- Nextiva has been the best tool for communicating with my clients quickly and smoothly
- After using this app for over a year, I’ve noticed significant improvements
- Its fast, easy-to-use interface allows me to work more effectively and efficiently
- The technical support team is always available to assist with any issues and is open to feedback for continuous improvement
At first using this application it was a little slow, but when I contacted the technical support department they managed to resolve the problems
Josh K.
Verified UserLaw Practice · 2-10 employees
Great at home telecommunications app
Verified reviewer
- easy to use interface and platform
- customer service and support is a plus
- there really aren't and complaints that I have for this company
Why they chose it
"It was highly recommended to us as a referral"
Alejandra M.
Verified UserTransportation/ Trucking/ Railroad · 11-50 employees
Great for cross-border organiztions
Verified reviewer
- Being able to seamlessly connect our Colombia and USA offices has significantly improved our collaboration
- The app's performance remains consistent across different geographical locations, ensuring that our teams can communicate efficiently without any lag or disruptions
- This cross-border functionality has greatly contributed to enhanced productivity and teamwork
- In some VoIP call center solutions, users might find that the level of customization for call flows, automated responses, and scripts is limited
- This can be a drawback for businesses with specific workflows or industries that require highly tailored communication processes
- If Nextiva VoIP Call Center has limitations in customization, it could be a potential area for improvement, especially for businesses with unique requirements
Jeremy B.
Verified UserInformation Technology and Services · 2-10 employees
Great Contact Center features
Verified reviewer
We handle lots of inbound sales calls at Textla and Nextiva Contact Center gave us a simple but perfect solution for our small team
- Literally no dislikes thus far - way better than Dialpad
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