Calabrio ONE
Review of Calabrio ONE Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Calabrio ONE
Calabrio ONE Screenshots
Calabrio ONE Features
Customer Reviews
See why people love Calabrio ONE
Nick J.
Verified UserEntertainment · 10000+ employees
Calabrio is amazing!
Verified reviewer
- It is very smooth, clean and easy to use
- With my call center job, this is the best scheduling system I have ever used, for sure
I think the only think of is that it can be slow when trying to change my breaks, but it's not a huge issue
Lilly K.
Verified UserFinancial Services · 501-1000 employees
Calabrio ONE is awesome
I've worked with Calabrio before, and this is definitely the easiest and most useful version of Calabrio yet.
I love the fact that we can move segments of our schedule around on our own, which leads to better adherence
- So far, I haven't found anything to dislike about it
Switched From
The company grew too much and the need for a more robust platform for WFM was necessary.
Verified Professional
Hospital & Health Care · 10000+ employees
Calabrio for your contact center needs
Overall, easy use and understanding of various applications.
Ease of use for all user roles: agents, leaders, administrators Accurate planning functionality Screen and call recording function
- Missing a screen recording error report/alert
Hassan A.
Verified UserFinancial Services · 501-1000 employees
Customer service
Good Experience, helpful product one of a must have products in our business.
Unified, easy WFM/QM, AI analytics, strong support & integrations as it helps with literally everything regarding the RTM and scheduling
- you could encounter limitations if you have very specific scheduling or reporting needs, or face challenges integrating it with older, existing systems
- Some parts of the interface may not feel immediately intuitive, and a few users have pointed out that call transcription accuracy could be better
Aida M.
Verified UserTranslation and Localization · 51-200 employees
I'm the employee.
I am still learning so no issues for now. I like Calabrio One.
- This tool has all our call centers need
- Great information that allows the call center management make educated decisions without having to dig for the information or complicated forms
- Calabrio offers an amazing customer service when I speak with them
- They are always willing to help out any way possible
- They also have an awesome work culture
- Sometimes is to much to remember when doing trades or changing schedule
Verified Professional
Outsourcing/ Offshoring · 5001-10000 employees
Employee Review
Outsourcing/ Offshoring
Easy to use and very handy since it has a mobile app that you can access off of your computer
- I don't have something that I don't like in Calabrio so far we're good with it
Rakshith R.
Verified UserBanking · 1001-5000 employees
Super Effective
Verified reviewer
- The graphics and its user friendly
- color full design with clear detailing
- The system crashes when there is huge work load
- As there was a lot of calls and the adherence was not accurate would love to update and make this proper
Verified Professional
Financial Services · 5001-10000 employees
BETTER THAN WORKDAY
My overall experience is above average.
- It's efficient and very user friendly
- Loved the scheduling
- Navigation can be tricky sometimes
- The navigation areas aren't clear
Verified Professional
Consumer Services · 1001-5000 employees
my wfm app
Consumer Services
- easy to use as it been used daily to monitor my schedule
- 1001-5000 employees
Verified Professional
Consumer Services · 1001-5000 employees
5 years of using TeleOpti (both as an agent and as an operations manager)
Consumer Services
- Quick schedule changes, all sorts of reports, and connecting TeleOpti to PowerBI
- What's missing is a "select everyone on shift today" button
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Calabrio ONE
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