InTouchLink
Review of InTouchLink Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About InTouchLink
InTouchLink Screenshots
InTouchLink Features
InTouchLink Integrations
Customer Reviews
See why people love InTouchLink
Joni C.
Verified UserHospital & Health Care · 51-200 employees
In Touch Link is a great communication and marketing program
I would say my overall experience has been great!
- I love how I can get the word out to my residents about daily activities, events, community news, movies, menu and much more
- I enjoy creating the different screens and adding You Tube videos or importing my own videos of various functions
- The tech department is only a phone call away and always returns your messages quickly, even on weekends
- If communities do not have this program in house then they are just missing out
- Love It
- I do wish their were more pictures that fit our activities like birthdays, travel, current events, music, card games
- I have to log out and go to the internet and download pictures then go back into In Touch and browse my pictures sometime they fit sometimes they are to large
- I wish you could adapt some photos to our community needs
Switched From
Sales pitch seemed great at the time but the product was horrible.
Why they chose it
"Easy program that benefits our community."
Karen C.
Verified UserHospital & Health Care · 11-50 employees
Overall good product
In suite programming was very beneficial during the pandemic as most of our residents were in their rooms especially during and outbreak. It gave them something to do and keep them engaged
I like that the system is pretty easy to use for entering the information and then displaying the information, easy to learn
- There are a few features I wish were slightly simpler
- I wish that we could add videos to the in suite channels that are not you tube specific
- During the pandemic and stay at home order it would have been nice to add educational videos and or movies in the evenings etc
- I found it difficult to find you tube specific videos
- I would also like to see a way to maybe keep a seasonal calendar on file, that we have previously used
- It would be easier to upload/update programs dates and times specific rather than sometimes starting from scratch each month
- It would also be nice if it could be interactive somehow
- Like trivia games etc, that they can play in their suites
Kerri H.
Verified UserReview from Vision Nursing and Rest Home
Having in touch in our nursing and rest home has made the job of the activity and dietary department much easier as we have 10 TV's throughout the home to place up information for our residents, families and staff to see. All changes can be made one computer and as soon as you hit save all TV's are changed at once. Instead having having to run around to change them individually or back in the day of using paper signs with information that needed to get out to our residents. Intouchlink staff are on top of things and when units are down they will email to let us know and have us check them. If there is a question about the software and when an email is sent staff usually email back the same day, with an answer or letting us know they are looking into the issue. The one issue is we have been with the company for 5 years now and during that time we have replaced each one of the boxes at least once at no charge to us and with having this many boxes in our house there always seems to a box that we are fixing. The older style boxes you used get VERY HOT, but since you have moved to the new thinner style box this issue seems to have been resolved and we have not had an issue with this particular box. Now that our 5 year contract is up we are currently looking at our budget to see about rejoining and replaced all of the boxes in the house and starting from scratch with the newer boxes you are using and hoping to not have as many problems. Hoping to continue our work with Intouchlink for another 5 years.
Safina J.
Verified UserHospital & Health Care · 201-500 employees
Tendercare Living Centre
Communication is key in any organization, including Long Term Care, where our customers include residents, their families, visitors and staff. To reach all those customers is a task in itself. InTouch Link has now made communication one step easier in getting our message across. Our predominantly Chinese home now has signage screens on each home area, displaying activities of the day, menus, weather, important messages, birthdays and more - all that the residents, families, visitors and staff can see in real time, in English AND in Chinese. We have received great feedback from residents who love to see their pictures pass by on the screens and residents who are made to feel extra special as a "Happy Birthday" wish appears on their special day. We are hoping, in the near future, to roll out the feature where families will have access to log in from their own personal devices to see what is happening in and around our home!
- It is easy to update
- It displays nicely and InTouch Link is so open to suggestions that we make and they make adjustments accordingly
- Because we have to do everything in two different languages, it is a bit more time consuming at the end when it is time to print as we have to make adjustments for things to appear the way we would like them to
- Also the fact that we can not edit directly on the Activity Calendars and have to keep going back and forth to make the adjustments
- When we want to send calendars via email, we have to put them in a different format so that families can open them
- I'm sure once families have access to the program, this problem will be eliminated
Laura C.
Verified UserHospitality · 51-200 employees
A great addition to the lifestyle and services we offer here!
Our in-house TV channel generated through InTouchLink is a great addition to the lifestyle and services we offer here at Hollandview Trail Retirement Residence. Our residents check our channel regularly to see what is on the menu for lunch and dinner in the dining rooms, what fun programs and events are coming up and to see the exciting bus trips that are happening this week, plus so much more!
- Brings such value to our lifestyle enabling us to highlight and showcase everything that goes on here in our residence right up to the residents' suite televisions
- Gives them access to up-to-date information
- It's a great marketing tool when we are on tours with potential residents and their families as well
- Is also a great platform to teach seniors how to use and navigate the computer and internet
Suzanne S.
Verified UserRecreational Facilities and Services · 51-200 employees
Seniors Benefit
Overall has been good with friendly service, needed updates,help when needed. Training available The new platform fulfills current needs
InTouch link is used for Daily Schedule, communication, community update and linking families
As we discover changes or updates that we need to make , our InTouch contact/ rep works with us to change and update We are currently going through a change to Pegasus which offers in suite channels and an app for family or on the go updates
jill b.
Verified UserHospital & Health Care · 11-50 employees
InTouch Link review
InTouch has been a great addition to communication with our residents in our Assisted Living! Before meals and throughout the day, residents gather in the common area to listen to music of their generation and read the TV! Anytime I have contacted InTouch, the staff has been courteous and shown excellent customer service!
- ease of use and availability of a plethora of programs
- occasional issue with restarting program or music
Debbie K.
Verified UserNon-Profit Organization Management · 201-500 employees
User friendly and easily adaptable
This software has been easy to use with little to no support required. If you are in need of help, they are a phone call away. Generally you get a service representative on the line or they call you within 24 hours. They are advanced in their thinking and have shown this in their product. There is always a way to adapt the program for individual use. If they do not have an answer right away, they research and get back to you within a timely manner.
- It covers all the bases
- Font size and screen display is not great for lengthy messages or small TV's
Sheri C.
Verified UserHospital & Health Care · 51-200 employees
Easy and practical
Customer information delivered in a nice set up
Ease of use- its easy to teach and maintain, and customer support is nearly always available by email and quick to assist
Our equipment is getting old and showing some technical difficulties at times-the set up of the equipment can be difficult to access
Sheri C.
Verified UserHospital & Health Care · 51-200 employees
Quick, Efficient Customer service
We have always experienced top notch service from the reps at Intouch who will do anything to help you! Even if it means developing programming to meet your needs!
- Easy of functionality and top notch service support
- Sometimes- being internet based, repairs can take a bit
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