Kangaroo
Review of Kangaroo Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Kangaroo
Kangaroo Screenshots
Kangaroo Features
Kangaroo Integrations
Customer Reviews
See why people love Kangaroo
Danielle N.
Verified UserRetail · 2-10 employees
Great Product and People
I really enjoy working with our account rep, [sensitive content hidden] she is so helpful and makes working with Kangaroo very easy. There's also a lot of great options for cool reward programs for our customers!
- It's very user friendly, its modern and easy to use
- I like the AI features that help you make your emails and subject lines better
- I really like our account manager because she is so helpful and I feel like always has our back and our best interest in mind for our business and overall success
There are some integrations that don't completely connect with our point of sale system but hopefully more features will become more seamless soon
Why they chose it
"Better user experience, better prodcuts, it was slightly cheaper"
Jenny M.
Verified UserRetail · 11-50 employees
So far so good, excited to use it more
We are new to the system, but so far I am happy with it. I'm looking forward to using more of the features to see what drives sales best for us.
- We just started using Kangaroo and I love that it automatically applies points to customers accounts and does not rely on our sales people to manually enter them
- This eliminates a lot of user error on our end
- The ability to target customers via text also seems very comprehensive and I'm looking forward to exploring that
- The set up has been very easy and our rep [sensitive content hidden] has been extremely knowledgeable and helpful
I do think the cost to send texts is high, it really adds up if you have a large customer database, and it has the potential to get out of hand when you set up automated text campaigns
Switched From
Five Stars / SumUp texting services was not working the way we wanted it to.
tim n.
Verified UserRetail · 2-10 employees
good product
fairly good prdouct
- nice simple product to use
- nice to be able to provide customers with rewards
- missing some features that another product had
- need to be able to let people know when they have a discount
Switched From
price
Donna H.
Verified UserApparel & Fashion · 2-10 employees
Blue Bay Lifestyle Co. x Kangaroo
Overall the experience has been great. It does 99% of the things we wanted it to do, and the other 1% is just quality of life things. Alex M. has been very helpful in fixing what few issues we've had!
- The software is easy to understand and use
- It integrates with our system easily and the process is intuitive through our POS
- Overall it works pretty well for what we need, but we do wish the Basic Plan came with a few more features
- Additionally, sometimes, when logging into our account through Kangaroo, we have to wait for a second, reload the site, and log in again for it to pull up
- This is just a small inconvenience though
Why they chose it
"The pricing and integration with Lightspeed were the deciding factors for us."
Stephanie J.
Verified UserReligious Institutions · 201-500 employees
Alex is amazing!
Verified reviewer
- My personal helper Alex
- The app is straightforward but any questions I have Alex is on within the day
- We use it for a rewards system for our students and so far they love it
I wish it would lock out a student from earning more points if they've already signed in for that day
Why they chose it
"price was the most affordable for what I needed"
Nour H.
Verified UserRetail · 2-10 employees
Turning Complexity into Clarity: A Five-Star Partnership
Our overall experience with Kangaroo Rewards has been truly exceptional. The platform itself is fantastic, offering an incredible depth of features and customization options. It allows for a huge probability of strategies, which is exactly what we needed for petshoplebanon.com. However, with so many powerful tools available, it was initially difficult for us to decide exactly which strategy was the right one for our business model. Thankfully, the amazing support team stepped in. They were incredibly helpful and supportive in navigating the platform's extensive features. They patiently guided us through the options and helped configure even our most complex and difficult requests. The entire installation and strategy process was made smooth and stress-free thanks to their expertise and dedication. We are extremely satisfied with the results and the seamless launch of our loyalty program.
- We were extremely impressed by two main things: the flexibility of the platform and the truly exceptional support we received from our account manager "[sensitive content hidden] "
- Platform Flexibility and Features: The app allows for a deep level of customization on our specific needs for petshoplebanon
- com
- We loved the ability to create unique rewards and automate marketing campaigns to target different customer behaviors, which is critical for an e-commerce store like ours
- Unbelievable Support [sensitive content hidden] : The app's best feature is having a five stars support agents available
- We had some very complex, and frankly, difficult requests during the installation and configuration phase
- But he was incredibly supportive and managed to find creative solutions and successfully implement every single one of our requirements
- This level of personalized, problem-solving support is what makes this app a five-star solution for us
- We are entirely satisfied with the Kangaroo Rewards app and its performance on petshoplebanon
- com
- We have successfully installed and configured the platform to meet all of our complex requirements, and everything is currently running very smoothly
- We do not have any disadvantages or negative feedback to report at this time
ROB H.
Verified UserRetail · 11-50 employees
5-Star Service
Been a customer for 7+years. Mario is very helpful with an outstanding response rate. Highly recommend this platform
- Good platform to keep the customer engaged
- Simple to use interface, great value for the investment
- If you don't have a reward program as part of your marketing and retention strategy, then you will lose them to the competitor that does offer it
- As of now, there is no option in two-way communication
- You can send messages, but can't receive any
- Other than that, I have no complaints
Mike B.
Verified UserHealth, Wellness and Fitness · 11-50 employees
Excellent Support and Customization Experience
All team members at Kangaroo have been incredibly supportive throughout our experience. Whenever I reach out through email, they’re quick to offer a call instead, which shows real dedication. Their attention to detail and willingness to tailor the platform to our needs really stand out. Thank You!
- Outstanding support team
- responsive, patient, and genuinely committed to helping with the onboarding process
- The platform includes several creative loyalty tools that our customers really appreciate
- We’re still fairly new to the system, so I haven’t come across any major drawbacks yet
- So far, everything has been running smoothly without any issues
Sara H.
Verified UserRetail · 2-10 employees
Great Customer Service
It’s pretty amazing thanks for that . The whole team was supportive , provided guided steps into marketing , redemption points , realistic expectations & follow up.
- What i really like is the Constant follow up , professional feedback & assistance
- Every aspect was covered
- I haven’t encountered a situation that would be the case
- I just need some time to launch my loyalty program
Kai G.
Verified UserHealth, Wellness and Fitness · 11-50 employees
A Reliable and Supportive Loyalty Platform for Growing Businesses
Our experience with Kangaroo has been excellent overall. The ability to customize point-based campaigns, track customer activity, and offer tier-based rewards has added great value to our marketing efforts. The customer service we’ve received has been exceptional, making implementation much smoother.
- The customer support is outstanding — Alex and the team are always quick to respond, helpful, and proactive in solving any issues
- The system itself is user-friendly and integrates smoothly with our marketing and CRM operations
It would be great if the customer registration page included both email and phone number fields by default, so businesses could more easily identify and manage clients across platforms
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