Preferred Patron Loyalty
Review of Preferred Patron Loyalty Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Preferred Patron Loyalty
Preferred Patron Loyalty Screenshots
Preferred Patron Loyalty Features
Preferred Patron Loyalty Integrations
Customer Reviews
See why people love Preferred Patron Loyalty
Danell P.
Verified UserNon-Profit Organization Management · 11-50 employees
Thank You, Preferred Patron!
Last year I began the search for a Loyalty Program (LP) for our Non-Profit Resale Boutique. We have a great many followers and I wanted to offer my shoppers another opportunity to save money while they support a great organization. Originally I thought I had better speak to several LP because I wanted to ensure the correct fit. Being a faith based non-profit I wanted to confirm to our board members, donors, volunteers and supporters that we were associated with a respectable company. When it came to the four other LP demos I participated in there were lots of LP that talk a good game, but Preferred Paton was the only company that was able to give me what I wanted. From their customer service to their tech support Preferred Patron has exceeded my expectations. Our customers have really enjoyed their membership in Preferred Patron. In a short amount of time our membership in Preferred Patron has surpassed a thousand members. Members are excited about their points and redeeming to the extent that current members recruit new members in the store. I can in good conscience report that Preferred Patron has given our customers a fun interactive way to save money with us
Being a faith based non-profit I wanted to confirm to our board members, donors, volunteers and supporters that we were associated with a respectable company
- The tablet interaction with software isn't working like I had anticipated
Amanda M.
Verified UserRetail · 2-10 employees
Preferred Patron is my BIGGEST Marketing Tool
The program itself is great, but the customer service sets this company apart from the others. I cannot say enough how thankful I am to have chosen to work with Preferred Patron and I KNOW that decision is largely based on my overall experience with [sensitive content hidden] and [sensitive content hidden].
- This program is an invaluable tool for my business
- Not only am I able to market to my customers, I am able to track their in-store activities and purchases to then market the appropriate services or products for each individual
- With over 10,000 members in my customer loyalty program, we have had an overwhelming positive response to the program itself
- It excites customers to earn points towards discounts or prizes, and we are able to then continue to build a relationship with the customer
- It allows for more interaction with staff and more possibility of a positive customer experience
- Any issues I come across, are quickly and properly addressed by [sensitive content hidden] or [sensitive content hidden]
- Their response time is amazing, even on weekends or holidays
- With such a customizable program, I sometimes forget how to do something
- Whenever I have had a question, Matt has responded with easy to understand, step by step instructions
- He also follows up to be sure I was able to accomplish what I was having trouble doing
Why they chose it
"We were considering three different companies but I only remember the name of one (it was over 8 years ago now). We scheduled a demo with [sensitive content hidden] and the program and his assurances that we could make a great solution for our business sold us."
Michelle T.
Verified UserRetail · 2-10 employees
We switched away from them
grumpy and condescending
- nothing really at all
- At first they were helpful, but then
difficulty of creating newsletters, they were not flexible inworking with our needs
Anita L.
Verified UserRetail · 51-200 employees
A+ Service
Our overall experience with Preferred Patron has been excellent. The platform is intuitive and easy to use, the team is responsive and great to work with, and the email tool fits our needs perfectly. From setup to day-to-day use, everything has been smooth and reliable. We couldn’t be happier
- We’ve had such a great experience with Preferred Patron
- The platform is easy to use, the team is fantastic to work with, and the email tool is exactly what we needed to connect with our customers
- It’s been the perfect fit for our business
- The reporting is solid, but we’d love to see even more advanced analytics in the future
- Other than that, nothing
Aaron D.
Verified UserSecurity and Investigations · 2-10 employees
Top value for great service: A gem
Great. Has been the implementation of this program much easier and cheaper than doing it ourselves.
- Initially I was drawn to the value and the fact that they gave us the API
- Their software wasn't invasive and was easy to implement
- However we have used the customer support system a great deal since purchase to help us with any kinks or understanding
- The support staff was always immediate to respond and extremely helpful
- At no extra cost the fact they offer such gr at lifetime care at such a great cost is a blessing in todays marketplace
- The help pages could do with some help for the operating side
- It would help me clean us things quicker without having to bother the support
Why they chose it
"Price and access to the code so that we could have better control."
Jennie M.
Verified UserFood & Beverages · 2-10 employees
Preferred Patron Has Positive Impact
"I have been a customer of Preferred Patron for over 10 years. The connection the program has created between my business and my customers is fantastic. We have many seasonal customers who have commented that they appreciate receiving our emails when they are not in our area as a way of keeping up with news. This also keeps our business front of mind when they return to our area for the summer. Our customers who are here year round love taking advantage of the points program and, I believe the program has had a significant positive impact on customer loyalty. The support team at Preferred Patron is very friendly with prompt response times. They are very patient with explanations of the system that even a low tech person like myself can understand. I highly recommend this loyalty program and the team at Preferred Patron."
- Easy to set up and use
- Customizable to my needs
- Ongoing technical support was always prompt and friendly
- Nothing to note at this time
- Preferred Patron has had a positive impact on my customer loyalty base
Gail T.
Verified UserRetail · 51-200 employees
Review2024
Verified reviewer
- Easy to navigate and helpful staff
- Always good to walk me through my learning and questions
I feel there is more available that we are not utilizing and knowing more of what all the features are would be nice
Thom S.
Verified UserRetail · 2-10 employees
A Positive Experience with PPL
It has delivered all that we expected and then some. We initially subscribed for month-to-month, but changed to annual since it has made a positive impact on our business.
- Easy to implement - Easy to use - very intuitive - Ease of registering new members - Allows instant communication with all members for distribution of important information - Encourages return visits from customers
- Does not integrate natively with all POS, though there is an API option, but for a small business that is taking on a lot - There could be some improvement to the Campaign module for event based activity
Why they chose it
"Combination of cost and features - it does the right things without being too expensive or too difficult to use."
Stan R.
Verified UserApparel & Fashion · 51-200 employees
The Best Loyalty Program to work with!
One of the best customer service teams. Always there for us. Great experience, highly recommend.
- Easy to implement and our customers are very pleased
- We have never had any issues, its a great product and very successful
- I am impressed
Why they chose it
"program met all of our needs and then some. Satisfied all of our needs with emailing and texting our customers"
Amanda b.
Verified UserAutomotive · 51-200 employees
service and using the program
Verified reviewer
- We have been using the program for over 8 years and it is easy and user friendly
- We have 5 locations and it makes it very easy to use and share customer info with in our organization
- [sensitive content hidden] is amazing and helpful every time I have a question or need to change anything
- none at this time
Why they chose it
"I checked around with other business in the area and at the time MCsports had it [sensitive content hidden] answered all my questions when I inquired about program. It has been super nice having the same person always help and know who we are and what we use. makes it easy!"
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This is very useful service. The company presents itself in a very professional manner.
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