Kartra

• The pricing is not the cheapest
• When you want to move to Kartra, you will ideally want to eliminate existing subscriptions to solutions such as website builders, email automation, form capture, membership sites, etc etc
• All works well, except Calendar feature
• I am still subscribed to Calendly because it is stable and works very well for us
• We wish the calendar feature in kartra can be reliable and stable, without missed appointments
• Having said that, considering all the other software solutions that I can drop because of Kartra, I have gotten my value from it

• The templates were all very masculine and geared toward computers and tech
• As a female coach and consultant in the entertainment world, I would either have to pay for outside templates that fit my business or spend extensive time updating them to fit the brand of my company

• If Kartra weren’t so buggy and their support weren’t so slow and unhelpful, it could potentially be a good product
• However, their primary focus seems to be taking your money for a product that doesn’t work as advertised
• (Avoid paying for an annual subscription
• ) I encountered issues with their order pages not processing correctly on a book funnel over a year ago
• Despite my repeated requests, they couldn’t fix the problem and kept instructing me to clear my cache as a solution
• After spending six months building the funnel and membership site, all my hard work was wasted, as I couldn’t run ads to start my business
• Fast forward a year, and I tried to get the funnel working again
• Unfortunately, I encountered the same issues when testing the pages
• This time, Kartra admitted there was a technical fault and assured me they’d fix it—but nothing happened
• In fact, the issue worsened, with the two-step order form no longer working on top of the original problem
• Despite two weeks of back-and-forth, they offered no real assistance in troubleshooting the issue
• When I expressed my frustration and asked for help, their response was to tell me, once again, to clear my cache, which did nothing
• THEN, SHOCKINGLY, THEY DELETED ALL OF MY SUPPORT TICKETS IN THE SUPPORT PORTAL, ERASING ANY EVIDENCE OF MY COMPLAINTS AND THEIR RESPONSES
• THIS IS HOW KARTRA “SUPPORTS” ITS USERS: THEY CHARGE A COSTLY ANNUAL SUBSCRIPTION FOR FAULTY SOFTWARE, FAIL TO RESOLVE TECHNICAL ISSUES, AND THEN ERASE EVIDENCE OF THEIR LACK OF SUPPORT
• I would strongly recommend considering other software that works as advertised and has a support team that actually assists users
• Otherwise, you’re risking your time, money, and business

The email marketing has areas of opportunity, it is efficient but the data import sometimes takes more time than you would like, the configuration screen is not so practical, although after a while you get used to it and it works very well

• Support is just awful
• As an early user, I used to love their support, as I'm a proactive user with a tech background, and they were quite open to new ideas and had a very "let's see what's the issue"
• However, about 2 years ago, this changed
• Every time you contact them, it's the typical big tech call center answer "it's not on our end, it has to be an issue on your side"
• They never take responsibility, and they always win
• for example, in the basic plan at $100, they offer 50 GB of "bandwidth" each month
• However, every new cycle your bandwidth starts automatically starts at whatever hard drive space you're using
• For example, if you have 30 GB of files, at the beginning of the month, the bandwidth meter doesn't reset to 0 GB, but to 30 GB
• This makes no sense, and in fact, this is not "bandwidth"
• I decided to give up on trying to reach support, as they are perfect, they don't admit this issue, and they also tend to give condescending responses

• Learning the platform was a long, complicated process
• They have people lined up that will help "onboard" you and while that's extremely helpful and effective, I think it's always beneficial to know your platform inside and out so you can make necessary changes as needed and not have to depend on the support team, or others
• Because of the complexity, there's a time-consuming process you'll have to undertake before you can "go live"
• I mean, it makes sense due to the fullness and depth of their platform, just be sure to go into it knowing: (1), the trial is not nearly long enough to know if it's a right fit for your business, and (2), it'll take time to setup your workflows and make sense of how everything is integrated, and (3), host your videos elsewhere or you'll get eaten alive in bandwith overcharges
• Kartra has what they call Kartraverse, which is like a step-by-step training course on how to use their platform
• It's superb and very informative; however, it's still in its infancy and you have to wait until they create the next lesson before you can do in-depth with whatever topic they decide, and that was often frustrating
• With that said, however, they also do a lot of webinars that are in-depth and full of insight, but sitting through a webinar to find one answer is a bit defeating when you're in a hurry or just not really sure what exactly you're even looking for
• Their documentation leaves a little to be needed, however

The integration in between Kartra and Webinarjam is a crap, this is the only bad point and strange as these two groups are brothers

There’s a bit of a learning curve at the beginning but thankfully I was able to find a lot of video tutorials about it online and I quickly got used to it

• I feel that the reports could be a little better
• I also dislike having to add the Facebook pixel to every single landing page I create

Kartra can be a bit intimidating for form set up and navigation features to try and find information needed for reporting and analytics, especially if you are initially unfamiliar with the platform