Keela
Review of Keela Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Keela
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Keela Features
Keela Integrations
Customer Reviews
See why people love Keela
Josh D.
Verified UserNon-Profit Organization Management · 11-50 employees
Keela for a small non-profit
Verified reviewer
- Keela just works
- There are very few times where it doesn't work as it's designed, and the system is quick, responsive, and reliable
- They are quick to push out new features
Nothing comes to mind - the things we were wishing for were solved within 1-2 years of product development
Why they chose it
"It's a contemporary design with features that are developed more than free alternatives."
Sean S.
Verified UserNon-Profit Organization Management · 2-10 employees
“Essential Tool for Non-Profits”
Keela has truly transformed how we operate as a non-profit. It has allowed us to deepen our relationships with supporters while making fundraising and outreach much more effortless. The platform’s efficiency has freed up time for our team to focus more on mission-critical work rather than administrative tasks. Keela is a game-changer for any organization looking to maximize its impact.
- What I liked most about Keela is how intuitive and user-friendly it is
- The platform is designed with non-profits in mind, making it easy to manage donors, track engagement, and streamline communications
- The automation features save us time, and the reporting tools are incredibly insightful
It's a bit of a tricky setup with Sendgrid, and getting support is very hard unless you pay for it
Switched From
better interface and allowed us to manage our CRM better
Verified Professional
Mental Health Care · Self-Employed
-tech newbie
Mental Health Care
-many lists possible to make -adding tags to multiple people -allowing ways to mark interactions (phone, email, in person) -giving messages , tasks
-unable to filter with multiple tags -hard for complete computer newbies -hard to make advertisements
Karl H.
Verified UserPublishing · 2-10 employees
Ease of Use/Clarity of Information
Overall, I have had a very good experience with Keela.
- I appreciate that it is very easy to find information about individuals donors
- The search function works the way I hope it should (put the name in and information pops up) and it isn't frustrating waiting for results
- I also appreciate how I can quickly reach giving information for donors and see both recent and historical information without any trouble
- I would appreciate a Keela app for my phone
- I do a lot of donor visits and if I was able to look up information on my phone for a certain donor, that would be incredibly helpful
- Also, streamlining reports creation would be helpful
- As the leader of my org, I don't do a lot of report creation but when I must do it, it gets confusing very quickly
- I am not sure how to make this better but it seems like it could be
Switched From
The previous software wasn't flexible enough for our needs.
Gloria K.
Verified UserNon-Profit Organization Management · 2-10 employees
The Best Customer Service
Really enjoy it, easy use, love the built in email marketing, event ticketing and fundraising
- The customer service, donor tracking, reports
Lack of donors being able to update their own payment info and track their giving history, as well as set reoccuring donations more specifically
Switched From
Keela has far superior donor management, task assignment and note taking
Shira G.
Verified UserResearch · 51-200 employees
Great self-serve solution for small and new shops
Verified reviewer
- Keela is easy to use right out of the box, and comes with outstanding customer support for any kinks you may not be able to work out yourself
- Importing our old data and onboarding the system was painless
Keela is currently lacking in good old-fashioned database functionality like linking consituents to each other and powerful list and query capabilities
Why they chose it
"Keela was selected for considerations of cost and functionality"
Adrian H.
Verified UserNon-Profit Organization Management · 11-50 employees
Keela is better than most
Keela is better than most of the other products we've utilized but there isn't really a wow factor when it comes to using this platform. It gets the job done but leaves you wanting for more.
- Keela has a relatively clean interface with lots of features
- They are continually upgrading which is very nice to know that there is a team committed to constant improvement
- When there are issues, support is lacking and slow
- Some of the integrations don't seem to work well and the payment portal, KeelaPay, doesn't work over 50% of the time
Switched From
Limited support and deteriorating functionality.
Why they chose it
"It was in the sweet spot on price and features."
Liam E.
Verified UserNon-Profit Organization Management · 11-50 employees
Keela for Non-profit
Verified reviewer
- Keela software stands out for its user-friendly interface, making it easy for nonprofits like ours to manage their operations efficiently
- It offers many donor management features, including tracking donations, managing contacts, and communications tools, all of which we use frequently
- Additionally, Keela's timely customer support is always appreciated
- The software also integrates easily with tools like QuickBooks and PayPal
- Overall very pleased with Keela
- One thing challenge I've had with Keela is its contact merging feature
- While it does help identify and merge duplicate contacts, the process can be quite cumbersome
- Additionally, once contacts are merged, they cannot be unmerged, which means I have to be very careful during the merging process
Rameel A.
Verified UserReligious Institutions · 11-50 employees
Keela as a Non-Profit (Mosque)
Verified reviewer
- The integreatted forms and communications feature has been my faviourte part of keela so far
- In our previous setup we would be boucing between mailchimp, eventbrite and google forms, but now all of that has been collected in one place making it easy to use on a daily basis
- It is also a huge benefit that we can add multiple team members to keela, this allows us to give employess access to only what they need to manage
- So far we have had problems with the lack of integrations with softwares other than stripe
- Although the online integration of stripe is usefull we are still required to upload payments made of debit machines (Clover) and e-transfers
- If Keela were to offer integration with stripe terminals this would make things much smoother for smaller organizations which operate on less man power
Hien T.
Verified UserIndividual & Family Services · 11-50 employees
Good for it's intended use
Verified reviewer
- I like that it is very simple and user friendly
- Easy to learn
- It does what we need it for which is to log our donations as they come in and keep them organzied
- The inconvenience of having to make updates/changes when it's the same change for multiple logs
- If an impact area needs to be changed to something else or moved under a different category, there is no "select all" or "move" button (think emails) and so I would have to individually go through every single log to make the change which requires several steps
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