Liberty REACT

• It is very nice and good but a liitle hard to understand

• Really, nothing much to say here
• All software has glitched that require work arounds, but the Liberty support team works diligently to correct and integrate the changes

• I purchased this software over 4 years ago
• I have also subscribed to the tech support plan for just as long, and the tag plan for quite some time, and added users
• Even though I've spent thousands on these products, almost every time I call for help with something, they want more money
• The customer service is horrible and they know that since you've purchased the software, and have your entire inventory within it, they corner you into paying whatever charges they decide to impose at any time
• I'm so sick of feeling abused by Resale World
• I wish I would have chosen another software company that valued my business and didn't make me feel like they hijacked my money
• Additionally, tech support has no idea what they are talking about half the time

• It offers so many customization that it can be easy for new staff to make mistakes
• Price codes are wonderful and complicated controls, not to be left to a little trained employee

• The software reporting features have never worked completely
• Prices are unreasonable for what are termed upgrades, unless you get enrolled in a plan to buy things in such quantities that you don't need
• Technical support is not available on Saturdays and many times you get the impression that you are burdening them when you have problems

• All the features come with a complexity 'hit', and training our staff beyond the basics proved to be near impossible
• Because of this we were rarely ever able to make use of the features
• The software is dated in its design and use, revealing in a not-so-graceful way that this is a monster database application
• The cloud hosting frequently froze, requiring a reset either by ResaleWorld Support or by me as the store's admin user
• More significant and annoying was the sales model where you must purchase one item/service to receive another
• For example, with the Cloud subscription the free tech support was only available when subscribed to a tag purchase plan (and the tags were appropriately marked up to cover the cost
• ) Use of automated consignor emailing involved integration with ReCommerce, another paid service
• If you want complete support, you must purchase your printer hardware through them, again at a significant cost
• Reports: While many usable reports are built in to the software, attempting to modify or creating custom reports could lead to unpredictable results
• Exporting data into Excel ( which should be a common tool for managers wanting to analyze data) is daunting, with numerous export options and Liberty rounding dollar amounts or including/omitting random bits of data, and formatting the exports in a difficult-to-use format

I would like to be able to export the reports directly to m y account via email - as it is set up now, I have to print everything out and scan before emailing them to him