Lightspeed Golf
Review of Lightspeed Golf Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Lightspeed Golf
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Lightspeed Golf Features
Lightspeed Golf Integrations
Customer Reviews
See why people love Lightspeed Golf
Rosaline L.
Verified UserFood & Beverages · 11-50 employees
Best POS system i have used
Verified reviewer
Easy to use, so many different functions that are not available in other POS : subrecipes, subcategories etc
Very expensive and you need to pair it with other software (marketman) which means extra cost
Zoe D.
Verified UserEvents Services · 51-200 employees
Great for Everyday Bookings + Tournaments!
Verified reviewer
- This software allows golf-central businesses to keep organized; it specializes in booking anything from 1 person tee times to large scale tournaments that can span multiple courses
- There are numerous integrations with this software that allows bookings from other websites to show up on the tee sheets on its own
At times the software can be a bit slow and buggy when working with large tournament data, especially when adding dozens of shotgun groups at once
Karen W.
Verified UserRecreational Facilities and Services · 11-50 employees
Highly recommended!
Recreational Facilities and Services
- Highly recommend to other golf courses for their tee sheet and point of sale operations
- It is user friendly, easy to train new staff and, awesome customer support - they are very helpful
- It is the best decision we have ever made
- None that I can think of off the top of my head
- The software is great
ROBERT H.
Verified UserSports · 11-50 employees
Nehoiden Golf Club Chronogolf Testimonial
In December 2018, we started to collect Member payments through Chronogolf, and completed the implementation/transfer phase from our previous management system. It was immediately apparent that Chronogolf was far more intuitive, and the customer service is a complete 180 from what we experienced with our previous system. The team at Chronogolf is readily available, and you can direct message them at almost any point during the day. Our main contact Mylene was great with training and answering all of our questions as well. We soon felt we made an excellent choice in Chronogolf. From the member side, they provide a Member Portal which allows our private members to set up automatic payments, see their current balance, see play history and keep an unofficial GHIN at the Club. Invoices are also automatically emailed to members at the first of each month, and cards kept on file are charged on the 15th. We provided our own instructions to members for how to activate their Chronogolf Member Dashboards, and as a result have had to so less admin work collecting and accounting for member checks and individual monthly payments.
- The 2019 season was our first with Chronogolf, and our experience with the system from to this point has been stellar
- From implementation and working with the onboarding and customer service teams, from opening day and throughout the season, Chronogolf has been the product we were looking for in a golf management system, even though we are a 9-hole private course that does not utilize tee times
- We are using the management system to renew our memberships, pay GHIN fees as well as outstanding 2018 fees, check in members and guests at the first tee, charge guest fees before rounds, and send out monthly billing statements to members with outstanding balances
- The 2018 golf season was our first with a golf management system, after years of using several third party tools to collect annual member dues, monthly fees, as well as guest fees at our golf course
- We went with a management system [Chelsea Reservations] after some research that we thought would fit our needs
- While the system proved adequate, it helped us realize what we really needed in our system, and we started to once again explore the various options most used in the golf industry
- After much work to compare and trial a few our of top choices, we decided that Chronogolf would best suit our needs for the 2019 season
- I believe this question is not applicable at this time
Switched From
Before the start of the 2019 season, Chronogolf worked with us to train the starters who would be working with the tee sheet, as well as collecting payments from members and their guests at the first tee for guest fees. Chronogolf offers us a customized training session with the starters, along with a practice tee sheet / POS setup, and a series of tutorials for all involved. With these training materials along with working with the system from opening day, our starters quickly determined that Chronogolf was far superior to the previous system we utilized, and starters were soon comfortable managing both the tee sheet and POS no matter what their technological skill level. Note that since we are a private walk-up course that does not utilize the tee time reservation system, starters add members and guests to the tee sheet upon arrival for tee off, and also account for guest fees at that time either by charging the member account, or collecting a credit card payment for the existing balance. As the season went on, any time we had a question or issue, we reached out to the Chronogolf team and they were happy to respond. It is a running joke here at Nehoiden that we seem to come up with unique scenarios and situations, and the team at Chronogolf seem to always find an answer for us either right away, or after consulting with others in the related departments. They also check in with us through an assigned support person, so we never feel out on our own with the system.
Why they chose it
"Our first year with Chronogolf has certainly been one that has enabled us to streamline our workflow, cut down on administration time, and will certainly help us in this upcoming offseason to collect annual dues for 2020, as well as see detailed reports on rounds and revenue from the 2019 season. We look forward to continuing to adapt Chronogolf to fit our specific needs, and will certainly see the benefits of the system in the seasons to come."
Sharon C.
Verified UserRecreational Facilities and Services · 11-50 employees
I am very very pleased with the Chronogolf system
I love the fact that I can work from home, I can watch the tee sheet and bookings, look at sales is very convenient . The online help at the bottom right of the screen has been a life saver. Early in the season after we went live we would run in to different scenarios that we need help with. It was as easy as typing in the question , responses and solutions were within minutes. No waiting on hold on a 1-800 number listening to music. This help was 7 days a week as well. As an accountant by trade , I am all about numbers , so I love the reporting and the different ways you can segment and isolate data. We also wanted the feature where we had the ability to process payments over the winter. Almost 25% of our membership use our winter payment plan, were they can divide their memberships and services into 6 equal payments. This can all be done now through Chronogolf and the Stripe feature. I was began working with representative and she walked be through a couple of different ways to do this and she sent me a helpful follow up email recapping our training system. There are training modules you can access and go back to take a refresher on if you think you need to learn more.
- Last year our golf course made the decision to switch from paper tee sheet and an antiquated POS system
- We didn't make this decision lightly either
- Cost, practicality , ease of use were just some of the many factors we considered when we went shopping for a replacement
- We even did a site visit to one of our local courses who was using the Chronogolf product
- The manager very generously spent a couple of hours with us showing us how he used it and what he considered the pro's and con's
- Our board of directors made the decision in February to go with the Chronogolf product and I was appointed the person in charge of implementation and training
- I have to say before I started, I was apprehensive , actually dreading the switch
- Well, I have to admit I was pleasantly surprised
- After an initial conference call, I was appointed a trainer/facilitator to help our golf course and myself navigate this process
- My trainer represenative, was polite, patient and very accessible
- I say patient because I certainly have basic computer knowledge , but I was worried I did not know enough technical stuff
- Anything I did not know represenative walked me through it
- We built our tee sheet and POS system basically using the template they provide yet still customizing it for our own specific needs
- We worked away on the off season an we were ready to go live on time for our opening
- I love the cloud based aspect , for us this made accessing information so much quicker
- The one time this summer that Chronogolf experienced a system wide issue as a result of AWS being down, they were very quick to reach out to all of us through a message on the tee sheet and email that the problems we were experiencing were theirs not ours
- That saved us time , instead of running around test our wifi and routers thinking the problem was us
David R.
Verified UserRecreational Facilities and Services · 11-50 employees
The Point of Sale system, Lightspeed, is brilliant.
Overall the software is brilliant from a club management point of view and makes my life so much easier.
- - The system works seamlessly with Lightspeed POS and makes our day to day tasks so much more efficient
- As a result we are so much more accurate with all our work
- - The subscription selling process is so simple and customizable for each customer it gives my staff confidence they will get it right first time every time
- - The dynamic pricing model is brilliant and moves with our demands to reflect a price which is reasonable for the amount of traffic we have on a given day
- Once set up you don’t need to worry about it again
- - We use the events page to sell our junior camps online
- This is a great portal to have as we can send our customers a link so they can read all about the camps and sign up online
- This can be used for social events and banquets to sell ticket also
- - With both pieces of software integrated (POS and Tee Sheet), it saves us double work setting up memberships and green fee types in both
- Lightspeed is also integrated with Xero accounting software so our accountants can see their accounts the following day
- - The software has a chat system and the Chronogolf staff are always there to help
- Most issues are solved immediately but any that aren’t are resolved with a couple of days
- - The organisation of the system takes time but once a member of staff has responsibility for this it works well
- - The system can be slow at times but this is rare
- - Golf shops products need to be made up from scratch but this also gives us the ability to create them the way we want too
- - When sending out sms or email messages from the tee sheet it doesn’t keep a record of what was sent to look back at
Greg N.
Verified UserRecreational Facilities and Services · 11-50 employees
Features upon features!
All in all Mountain Woods Golf Club is very happy with all three aspects of Chronogolf, the management and staff find the software utilities to be very organized and easy to use, The customer service is second to none and finally our customers enjoy using the software to book their tee times and view the house account transactions.
- There are many aspects of Chronogolf that make it a complete software package
- It has features upon features such as creating numerous price sheets to customize booking privileges and pricing, a tournament module to keep all social events and golf tournaments organized in one calendar
- The promotions section is one of my favourite as it gives me the ability to create promo codes for events such as fathers day or mothers day
- I am very excited for the Dynamic Pricing module and I am very interested in integrating it into our facility in 2019
- It would not be fair to review the software and not touch on the service and continuous enhancements or software upgrades
- The customer service staff is second to none
- The online chat makes it easy to get an agent and the agents seem very knowledgable and polite when assisting with all questions or concerns we may have
- As for the software updates… they are always creating enhancements to the software
- Many of these enhancements I believe are driven by the requests sent in by current users of Chronogolf and some are simply generated by the company itself
- The final aspect of Chronogolf that I would like to review is the member and guests experience
- We have had a great number of members and guests tell us that online booking with Chrono has been an enjoyable experience
- The dashboard is clean and giving members the ability to see and book directing into the tee sheet with other members they might know is one of their favourite features
There are some reporting questions I had about reporting in the Lightspeed POS system but CSR at Chronogolf was quick to point me in the right direction
Verified Professional
Marketing and Advertising · 11-50 employees
Chronogolf - Best in Industry
Best customer service you'll get. Dedicated account manager with integration specialists.
- Without a doubt Chronogolf is the best in industry
- We consult with many golf courses across the United States and Canada to implement and increase loyalty with clients and their platform is without a doubt the strongest on the market
- Recently purchased by Lightspeed, it is backed by one of the strongest, brightest and intelligent businesses in the industry
- It's been year since we've been with them and they have grown significantly
- In the early days it took a long time for them to update and change certain things but they have been much much more attentive to feedback and suggestions in the last year (2019)
Verified Professional
Sports · 11-50 employees
Golf Industry wasteland
it was fine except that the reporting is not transparent --this is a crazy aspect of all the golf tee time suppliers. it makes no sense to me why it is not done if they are reporting earnings to government they have to know the fees collected.
the set up and usage is not difficult --the operation at the point of sale is sometimes slow
promises that were not kept -- regarding additional components etc --pos table billing is difficult
Jon E.
Verified UserLogistics and Supply Chain · Self-Employed
First Time User an i like it!
I will be using this again, I am sure now that I understand the limitations I will have a more successful booking next time
- Booking a tee time just became a breeze
- The ease of us and functionality have sold me and I enjoy being able to add a handicap
Not being able to edit once booked, no scorecards, cannot add a guest and sometimes the app was overloaded and ran slow
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