LiveChat
Review of LiveChat Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About LiveChat
LiveChat Screenshots
LiveChat Features
LiveChat Integrations
Customer Reviews
See why people love LiveChat
Shaunak P.
Verified UserInformation Technology and Services · 1001-5000 employees
User engagement enhanced with Live chat
I integrated Live chat with my client's website and it brought a lot of value in first 30 days of use. It resulted in enhanced user engagement and doubt clearance instead of traditional user flow like filling and submitting a contact form. This not only made the website look rich but also uplifted the overall functionality on the system.
The best thing about Live chat is that it engages a user with curated flow of questions until a representative is available to take it further, this makes handling the SLAs so easy that my client always received best CSATs from end customers
- No cons really
- I am really of an opinion that Live Chat is much ahead of the competition with their wide range of offering, hence making life easier
Switched From
AI in LiveChat engages much more customers that others
Larry N.
Verified UserElectrical/ Electronic Manufacturing · 51-200 employees
LiveChat: More than a valuable tool
I've been using LiveChat to support 2 web sites for our company for about 9 years and find that it's more than a valuable tool. True, we use it for a highly technical website and basically serve in a reactive role. The canned responses have saved us time and is great for new agents who don't quite have all the answers. Having the app on my phone also gives me freedom to leave my desk but not miss any incoming chats. But LiveChat is also a big part of improving our customer relations. The customers really enjoy getting immediate help the moment they need it. We also onboard new customers who are inquiring about our services and prices - in real time! LiveChat has become a permanent part of our customer service experience. It is invaluable in supporting current customers and winning new ones!
- LiveChat is so easy for new employees to grasp basic concepts and start using it
- It's very similar to texting or messaging apps on anyone's phone
- Although rarely needed, the support is best done through email
- Their chat box for customer service seems to be a bot, which can be frustrating to use
Why they chose it
"SSC was cost-prohibitive when comparing features. SSC was the LiveChat was an integrated product that had a more elegant and feature-rich interface. But we couldn't justify the cost of implementing it when compared with LiveChat."
Tami G.
Verified UserAutomotive · 2-10 employees
Easy solutions
Verified reviewer
I like that I can get answers without having to call and wait on hold or email and wait for a response
- Sometimes it takes a while to get a person to chat with
Verified Professional
Leisure, Travel & Tourism · 2-10 employees
Good for customer service, could be more intuitive
Overall my experience is good. The only feature I find a challenge is the campaigns set up and monitoring. This could be made more intuitive.
We like using LiveChat because it offers online access to a team both via various devices, which ensures we can respond to clients on the move
The price has increased dramatically over the last few years and this means it is becoming less viable as a customer support tool
Mike R.
Verified UserBuilding Materials · 501-1000 employees
Small Company, big service!
I always liked using live chat to interact with customers, but when we launched our Shopify store this year and entered into the world of e-commerce, I learned just how much more Live Chat could do for me. With strategically built campaigns I am now targeting the right customer, with the right message at the right time.
- It's an easy and convenient way to interact with my customers
- Very intuitive to use and allows me to chat with more than one customer as a time
- My organization does not use chat bots, only real employees
- Some of the e-commerce tools require me to know about website coding, whereas I am a customer service manager
- luckily my web team helps so that we can use campaigns and trackers to their full extent
Why they chose it
"We were more comfortable with LiveChat having used it for some years before our e-commerce partners suggested we switch to Gorgias; with a heftier price tag we found Gorgias didn't offer anything that was really above and beyond what we had with LiveChat and we have since began using LiveChat even better!"
Charles L.
Verified UserMachinery · 51-200 employees
Consider my Experience Before Trying LiveChat
Verified reviewer
LiveChat allows me to offer instant response to clients via live chat and telephony calls which help retain them even when they are having issues
The introduction of chatbots was a life changing scenario since we are able to keep our customers and prospects engaged
Switched From
LiveChat has a clean User Interface unlike other alternatives that I have tried such as Zoho Desk.
Verified Professional
Industrial Automation · 201-500 employees
Review for LIvechat
I have good experience of live chat use. It is less expensive than other tool such as team support. Also is is very to used. There customer support is also very good.
- With the help of this software we are easily connecting with our customer
- It also very helpful in our organization internally
Since I am using this tool regular during till days I haven't seen any issues in this tool
Switched From
Customer support not good also its pricing is high as compared to Live chat.
Priyanka S.
Verified UserLogistics and Supply Chain · 11-50 employees
Effective and User-Friendly Support Tool
LiveChat is user-friendly and effective for real-time support. It offers great integrations and insights, though it can be pricey for smaller teams. Overall, it’s a valuable tool for improving customer engagement.
- Its easy to use and manage
- Real-time chat boosts customer engagement, and it integrates well with other tools
- The analytics offer helpful insights to improve support
- LiveChat can be expensive for smaller teams
- Some advanced features are locked behind higher-tier plans
- The mobile app experience can be a bit clunky at times
Switched From
We switched to live chat from tawk for its more robust features and better user experience
Why they chose it
"we choose livechat for its ease of use, powerful features, and seamless integrations with our existing tools"
Antony L.
Verified UserBusiness Supplies and Equipment · 11-50 employees
Good chat focused app with lots of features
Verified reviewer
Good support, easy to use and integrate, good customisation & loaded with features
- There are some features which don't have an option to toggle off
Switched From
Zendesk offered poor widget customisation and the support was not very good.
Why they chose it
"Lacking chat focused features and some core functionality we required such as automated internal email transcripts."
Segun D.
Verified UserHuman Resources · 11-50 employees
What I Comprehend about LiveChat
Verified reviewer
- It was easy to implement and use LiveChat without third-party intervention
- I like that it allows me to communicate with customers and prospects via live chat and video
Even though LiveChat lack capabilities for global enterprises, it suites the needs for my Human Resources agency
Popular LiveChat Alternatives
See what companies are saying about Software Advice
This is very useful service. The company presents itself in a very professional manner.
Subscription Successful!
You've been added to our newsletter.
Write a Review
Share your experience to help others make better decisions.