Momentum

Review of Momentum Software: system overview, features, price and cost information. Get free demos and compare to similar programs.

Overview

About Momentum

Alteva is a provider of telecommunications services that offers a cloud-based business phone system called Alteva Hosted VoIP. Alteva also offers SIP trunking (a service that connects calls between VoIP systems and the traditional phone network) for organizations that want a single-vendor communications system. Since Alteva also provides Internet service, it can offer customers a fully managed connection to its SIP trunking service and hosted PBX applications. T1, fiber and MPLS connections are available from Alteva. Alteva Hosted VoIP offers a number of standard PBX features, such as call forwarding and call transferring. Users can receive voicemails as emails and have calls forwarded to mobile devices when they’re out of the office. Employees can manage call routing settings via a Web portal, and a Web-based call manager is also available for transferring calls with a Web browser. Alteva Mobility is a client that extends unified communications features to desktops and smartphones. Users can access communications services and display a single identity from all of their devices.

Momentum Screenshots

Momentum Features

Features of Momentum
Automatic Call Distribution
Caller ID
Call Monitoring
Call Recording
Call Transfer
Computer Telephony Integration
Reporting/Analytics
Voice Mail
VoIP
Call Center Management

Customer Reviews

See why people love Momentum

5 Star
80%
4 Star
10%
3 Star
0%
2 Star
0%
1 Star
10%
Tito H.

Tito H.

Verified User

Computer Networking · 2-10 employees

Used daily for less than 6 months
Dec 22, 2025

A+ Support is easy to contact. Compatibility with hardware is good.

Overall good. Easy to work with. Learning curve was not bad.

What they liked
  • My title says it all
  • A+ Support is easy to contact
  • Compatibility with hardware is good
  • Email and phone support is on point
  • Quick answers usually few minutes
Room for improvement
  • Although support is easy actual communication between support and user is difficult
  • Understanding your issues
  • We did just switch and are learning this new system
Switched From

Not my decision. Our parent company made the change. No opinion here.

Trenton F.

Verified User

Utilities · 51-200 employees

Used daily for more than 2 years
Dec 22, 2025

Best phone provider ever.

I have been very happy with their product and service. They offer most anything you could think of.

What they liked
  • They manage everything
  • Im already busy so when I have phone issues I can contact them and they handle it
Room for improvement
  • I cannot think of anything negative to say about Momentum
Switched From

An outdated system that was no longer supported.

Why they chose it

"Better support and product offering. They also had better representation and reporting."

EARL F.

Verified User

Insurance · 2-10 employees

Used daily for more than 2 years
Dec 22, 2025

MOMENTUM - WHAT AN AWFUL EXPERIENCE - AVOID THIS COMPANY

9 YEARS AGO THEY WERE OK AND SLID DOWNHILL ON THE SERVICE END OF THINGS - THEY DO NOT CARE ABOUT THE CUSTOMER

What they liked

THEY DO NOT CARE ABOUT THE CUSTOMER -- WE HAD TO DO ALL THE CHANGES OURSELVES - WHEN FINALLY CANCELLING THEY CHARGE FOR AN EXTRA MONTH - THEN I CALL TO GET BILLING - I PAY ITHE BALANCE AND THEY SEND ME ANOTHER BILL - I CALL AND AM ONLINE FOR 12 MINUTES - CALL BACK ON MY CELL AND THEY GIVE ME A TICKET - COMPLETE LACK OF SERVICE

Room for improvement
  • COMPLETE LACK OF SERVICE WAS MY BIG ISSUE - COULD NEVER REACH A HUMAN -
Switched From

HONESTLY BECAUSE OF YOUR SHITTY SERVICE TO BE BLUNT - EVEN THIS SURVEY IS AKWARD TO FILL OUT - I AM HAPPY TO BE DONE WITH MOMENTUM

Paul G.

Verified User

Information Technology and Services · Self-Employed

Used daily for less than 2 years
Dec 22, 2025

I LOVE the MONUMENTAL FOCUS SHIFT

I love the guided and variety of background sounds I love the taskbars I love that our feedback is valued and there's a quick turnaround There's a lot of love --- and I'm just thankful. Thanks, Momentum team. YOU GUYS ROCK!!! 😄🙏❤️‍🔥

What they liked
  • I LOVE that Momentum helps me LASER FOCUS on things I need to get done
  • I felt that I was a cub distracted by everything before, but Momentum helped me increase my superpower: My Tiger Focus
  • One of the things I love the most about Momentum is that the moment I joined I felt like I was part of the team --- a part of a community entirely focused on the success of each individual and the success of the group as a collective
  • 🌐
Room for improvement
  • There's nothing I dislike about Momentum
  • I'm personally kicking myself in the but for not using Momentum as much
  • I would've been farther than I'd be if I had continually practiced my focusing skills

Heath L.

Verified User

Real Estate · 11-50 employees

Used daily for more than 2 years
Dec 22, 2025

General review of Momentum service

Verified reviewer

What they liked
  • kind of does what it does without us worrying about it
  • So, there is little to no down time and no disruption to our daily business
Room for improvement
  • nothing comes to mind
  • If there must be some least liked aspect of any service like this, I suppose that it would be the cost

Jeremy J.

Verified User

Building Materials · 201-500 employees

Used daily for more than 2 years
May 28, 2026

A solid solution for SIP and data needs.

We are generally very pleased with our Momentum service. We came to them via an acquisition and despite a slightly rocky migration the service since going live has been outstanding.

What they liked
  • Momentum has been pretty consistent in terms of uptime, providing reliable service for our business
  • The admin portal is easier to navigate and manage than our old Broadsoft system making most minor changes a breeze
Room for improvement

The few times we've encountered higher level issues it's taken some work to get the correct support engineer on our case to get things resolved

Josh S.

Verified User

Environmental Services · 11-50 employees

Used daily for more than 2 years
May 28, 2026

Verantis Corporation Internet

Service is stable, and monitoring works well. Prior experience with support was slow but have not had issues lately.

What they liked
  • Our new account manager is super helpful, and service is stable
Room for improvement
  • Renewal process was not pleasant
  • Prior account managers unwilling to work with our current needs
  • At the time, were upgrading from a 10MB line to Fiber

Andy R.

Verified User

Wholesale · 11-50 employees

Used daily for more than 2 years
May 28, 2026

Solid VOIP Provider

I've had a good experience Overall with Momentum. All services have issues on occasion, but Momentum is responsive and good at communicating with updates when there are issues. Their user portal call recording services are great to work with.

What they liked
  • Problems are uncommon, but support is responsive and available any time I have an issue
  • The self-service portal and call recording services are both great
Room for improvement

We sometimes have issues with voice quality and packet loss, but I'm not certain this is because of something momentum is responsible for

Matthew K.

Verified User

Hospital & Health Care · 201-500 employees

Used daily for less than 2 years
May 28, 2026

Telecom Done Right

We have worked with three different ISPs over the past ten years. Momentum has proven to be a valuable asset and partner in our business's success. Their technology has transformed how we operate in the post-Covid era, enabling us to be more flexible and connected than ever before.

What they liked

Their communication about any maintenance, their technical support, and the account representatives are incredibly helpful

Room for improvement

I haven't come across an issue that has made me want to leave any negative remarks

Robin L.

Verified User

Environmental Services · 51-200 employees

Used daily for less than 2 years
May 28, 2026

review by me

fairly good and stable as long as wifi is good

What they liked

I like the fact that I can access my "desk phone" from anywhere as long as I'm in WiFi

Room for improvement
  • If I am in areas where WiFi is weak, then call connections do not happen on both ends of the call
  • Meaning, I can answer the ringing app, however, the person on the other end does not hear me

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