Novi AMS
Review of Novi AMS Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Novi AMS
Novi AMS Screenshots
Novi AMS Features
Novi AMS Integrations
Customer Reviews
See why people love Novi AMS
Andrew H.
Verified UserNon-Profit Organization Management · 2-10 employees
Novi AMS Review
Amazing! We're so happy we switched to Novi and it's definitely worth the price.
- Ease of use combined with exceptional staff responsiveness
- Honestly not much to say here
- You can barely use the backend from a mobile device but there's not much of a reason to do so anyway
Switched From
If you only take one thing away from this review, NEVER try to make your own custom AMS. Use any company. Custom is the worst experience possible.
Why they chose it
"Novi offered a better admin experience and had more features at the time."
Heather C.
Verified UserNon-Profit Organization Management · 2-10 employees
NOVI - Your AMS Partner
As a small affiliate, NOVI feels like another partner in our day to day operations. From the top to the bottom, the NOVI Team cares about us, the customer. I can't imagine how I did this before using NOVI.
- The customer service is top notch
- If their team can't answer a question, they take the time to dig in and figure out how they can help
- They truly feel like a partner in our association
- No complaints here
- Anytime we have an issue, the little blue bubble is always there to save the day
Switched From
We were getting zero customer service. If something didn't work for us, there was no option of working through it with their team.
Sylvia L.
Verified UserProfessional Training & Coaching · 2-10 employees
Using Novi For a Couple of Years
We use NOVI for the PBAA day to day business such as accounting, events..etc. I enjoy that there are many options on Novi but some can be confusing. Before the last update I was unable to pull up a report of who had joined or dropped. This has been fixed as there is a simple click on button that says Add Report/Drop Report which is very helpful!!! To set this entire thing up a couple of years ago, it was a LONG process that requires lots of time. Now, having a few years under my belt, it has simplified. If you decide to use NOVI, during the set up make sure whoever is going to be using NOVI participates in the training/set up along with you-it makes things a lot easier in the long run. There are a lot of helpful articles if needed!
- Lots of support from staff
- Various categories
- Some features can be confusing or are not simplified
Janice M.
Verified UserNon-Profit Organization Management · 11-50 employees
Can't say enough great things about Novi!
The overall Novi experience has been fantastic! Our conversion into Novi was the smoothest process anyone on our staff has experienced!
- Customer services is amazing
- Functionality is far above what we've been working with with in the past 18 months
- Novi is also the most user friendly AMS I have personally worked with in the past 20+ years
- That we didn't find it sooner
- Once we started hearing about it from other users through so many random connections, it was clear we had to do a demo which was all it took to win us over
Switched From
Lack of functionality, terrible customer service, system stability.
Why they chose it
"Word of mouth from current users and others could not say enough about it."
Kim F.
Verified UserNon-Profit Organization Management · 2-10 employees
We made the right decision!
This system is going to save staff time with the integrated accounting and database. Having worked with various other AMS systems, it is easy to tell that Novi has been designed by former association management leaders/staff. It checks most all of the boxes and we are very pleased with our decision and investment.
- It is very intuitive and there always seems to be a work-around for custom needs
The website is a bit restrictive on what changes can be made but overall, we are pleased with the
Switched From
We had to purchase a very inexpensive piece to keep the association alive during Covid. We were ready for a more robust system.
Why they chose it
"Because it is focused on the association management trade."
Michael G.
Verified UserNon-Profit Organization Management · 2-10 employees
Fanatical customer service. Perfect fit for a hybrid professional organization.
We are a hybrid professional organization with a mix of individual and corporate members. We went live with Novi in Dec 2021. 1. AMS selection process: exceptional. [SENSITIVE CONTENT] and his team were exceptionally open, transparent, patient, and diligent when answering our questions, providing us with demos, and ensuring that we had an accurate grasp of Novi's capabilities during our AMS selection process. Our selection process narrowed down to 4 finalists and Novi was a late and uncertain entry but ended up finishing at the top of the pack with a significant advantage. 2. AMS implementation and onboarding: Fantastic. Novi managed the entire project via Asana and our team became part of that Asana project with all milestones, deadlines and deliverables clearly marked. Novi's team stayed on task and on time and our implementation slipped by only 2 weeks from an original estimate of 3 months. The slippage was mostly on us and due to Thanksgiving holidays falling near the end and our staff taking time off. Exellent project management and leadership from Novi's team. 3. Early support: Naturally shortly after the implementation there is a lot of need for hand-holding. Novi's team excels at that. Novi's documentation and online help are excellent and more often than not we were able to self service. 4. Life on Novi: it won't come to surprise to anyone that there will be things you can't accomplish on any system the way you want to accomplish them. With that being said Novi's tea
- Novi does not try to do too many things inside one system
- It focuses on member management and transactions, events, and ease of integrations with other best of breed systems
- This allows us to built the optimal business IT ecosystem comprised of focus-built system each of which is best in what it does and fits our requirements
- Spectacular customer service and support
- Hands down the best I have experienced
- Nothing really comes to mind
- My very esoteric need is to easily replicate production environment into staging
- This is not really supported in an automated way
Switched From
CLOC needed to re-architect it's entire business IT ecosystem so it can support our changing needs and evolving technological landscape.
Why they chose it
"Modern open API, tight integration with QuickBooks Online, ease of membership management and renewals, intuitive elegant interface."
Rhonda P.
Verified UserNon-Profit Organization Management · 2-10 employees
Time Saver
Novi AMS is truly designed for the unique world of associations. Onboarding was simple and the staff is incredibly helpful. You can actually talk to a real person! I can't imagine ever moving away from Novi AMS.
- Novi AMS is such a huge time saver for me and my team
- Unlike having multiple programs and spreadsheets to complete daily activities such as event registrations, membership types, website, accounting, etc-Novi is a one-stop-shop
- With Novi AMS, adding a new member is a one-place entry
- No more multiple sites and excel files to update
- Using this software has freed up time for us to focus on the impactful aspects of our jobs
- Nothing comes to mind
- Once I sat in on the demo of Novi, I was sold
Switched From
I was tired of spending my day repeating actions across multiple platforms. I was ready for no-workarounds!
Why they chose it
"Easy of use and pricing"
Kendall M.
Verified UserNon-Profit Organization Management · 2-10 employees
A robust and intuitive AMS
My experience has been nothing but positive. I would absolutely recommend Novi to my peers, whether you're a small and mighty association or a larger organization.
- We are a smaller association with 4 staff members
- Novi helps us do our jobs more effectively and efficiently
- It's a very user-friendly platform and so simple to navigate, but offers everything we need and then some
- The two-way sync with QuickBooks is what originally sold us
- But I also find both the membership management and web development tools intuitive and robust, and love having them both under one roof
- Novi thinks of things we need before we do
- (Love the newer census and NPS features
- ) Their team is extremely responsive to our questions and proactive in providing trainings and support as well as system improvements that are actually based on user requests
- I have yet to find anything Novi can't do for us
- They're constantly evolving to fit the needs of their users
Verified Professional
Higher Education · 2-10 employees
You can end the search for your next AMS now! It's Novi!
I would encourage any association to give Novi AMS strong consideration as their next AMS. They are a true partner for our association!
- Novi is built on QuickBooks, so the integration is seamless
- The Novi staff respond to our questions and inquiries within 20 minutes - our previous provider wouldn't even acknowledge our submission for three months
- The Novi team cares greatly about their client associations
- Novi is always innovating and are using AI to bring new value to associations
- Nothing
- We don't expect perfection, and they will admit when they made a mistake
- They are always thinking about offering more value to associations
Sarah F.
Verified UserReal Estate · 11-50 employees
Novi AMS Efficiency
Verified reviewer
- Novi allows our association to focus on the things that truly matter like our members, member benefits, and increasing revenue
- We no longer have to build work arounds to get the information we need to make informed decisions
- Novi has allowed out team to become incredibly efficient, which in turn allows us to be creative and innovative
- Being a Novi customer means being a part of the Novi family
- They value your input and strive for continually improvement based off customer needs
- It truly is an AMS built by associations for associations
- Nothing
- There is nothing I would change about Novi
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