Operto Teams
Review of Operto Teams Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Operto Teams
Operto Teams Screenshots
Operto Teams Features
Operto Teams Integrations
Customer Reviews
See why people love Operto Teams
Daychia S.
Verified UserCommercial Real Estate · 2-10 employees
Best Bang for your Buck
Overall I love the software, and the customer service , help desk is always very helpful and there for me , pretty much right away... Never have to really wait more than a day to get a reply on questions I may have.
- VR Solved my scheduling team problems immediately provided the organization I needed for each member of my cleaning team to function optimally without me having to physically text and tell them where to be and what to do each time
- It gives me the ability to make my cleaning department run like a well oiled machine without me having to push them every step of the way
- Now they go and clean and take care of things on their own
- I can't really say I have a least like of anything thus far using this software
- I have been very pleased with it
- Maybe the only thing I would love to have in addition is an Inventory list for each unit and a way to keep up with the supplies inventory for each unit
- alerting the staff and admins when certain supplies are getting low and need to be repurchased
Why they chose it
"I was working with Smoobu and asked them about a way to organize my Cleaning staff and they suggested VR to me. I took the trial run and was impressed ."
Florian G.
Verified UserHospitality · 2-10 employees
Reliable and best price/performance ratio
Once everything was set up perfectly and we got used to working with the software, we were delighted. The support is world class, fast and reliable.
- Very well-functioning web app, individual checklists, task evaluations
- You cannot automatically assign a task to another person if the first person rejects the job
- Therefore only semi-automatic and not fully automatic task distribution
Switched From
Unreliable app and bugs in the app. Also Price was higher
Haley S.
Verified UserReal Estate · 11-50 employees
Great Property Management CRM
Overall experience with Operto Teams has been really great and really helped us streamline our major tasks that come with managing vacation rental properties. Highly suggest for companies managing 15+ homes.
- I use Operto Teams for our Vacation Rental Management company and have been very happy with it
- As we have continued to grow and add more homes to our portfolio, it has helped us manage important tasks such as cleanings, inspections and maintenance requests so much better
- It syncs with our calendar on our bookings CRM and makes for automating task reminders a breeze
- Operto Teams is very user friendly, however what I least like about the CRM is some of its filtering options
- As the staff member that reconciles and audits monthly cleanings and maintenance tasks, it can be a little bit more tedious and time consuming than it should be
LaShonne S.
Verified UserHospitality · 51-200 employees
VRScheduler
I have a good experience with this software thus far and training on this software is easy to accomplish as long as you have detailed notes.
I like this software because currently the property that we service has different Islands and it is easy to decipher through which hoe is on what island
The fact that it is not as user friendly, however once in the system and you find your flow it becomes easier to use
Melanie M.
Verified UserHospitality · 2-10 employees
Makes our business run smoothly
This is just an overall solid software that does everything we need to keep operations and task scheduling from getting out of control. We couldn't run our business without it.
- There are too many positives to list them all: The biggest thing that stands our for us is the fantastic customer service and onboarding training/support
- The experience working with the VR Scheduler team has been the best software experience we have had
- Automated scheduling of cleaning and maintenance that is smart enough to move tasks when reservations come in
- Drag/drop to move a scheduled task, but smart enough not to allow any missed cleanings
- Ability to assign tasks to specific employees and to see the approximate time the jobs will take
- Employee start/stop on jobs for tracking payroll as well as how long a job takes
- Piece pay tracking for non-hourly employees Linen packing lists Ability to assign check lists to tasks and for employees to report issues with photos that can then be made into tasks and assigned for completion
- Ability to assign multiple employees or teams to the same tasks
- The learning curve would be very steep if you attempted to use VR Scheduler without any onboarding training
- It could be a little more user friendly out of the box, but honestly, if you do the training, it's pretty easy to catch on, and the people at VR Scheduler are always there to help - always willing to do more training
Why they chose it
"Significant pricing difference (VR Scheduler is a bargain) and we loved the software and people at VR Scheduler when we trialed it."
Tiffany S.
Verified UserHospitality · 51-200 employees
Game Changer!
VRScheduler has be been a game changer for my department. We were dealing with inefficiencies, excessive man hours scheduling and keeping track of all the operations within the department, A LOT of human error. All of these issues have been eliminated and have improved our efficiency, consistency and overall accountability. [SENSITIVE CONTENT HIDDEN] and team have been very receptive to making changes/improvements to the software that have been very beneficial for my department. I highly recommend VRScheduler, so sad it took me so long to make this change!
- Integration was super easy
- Set up was time consuming but not difficult
- Auto- generates and pulls in real time from Res Software
- Auto Assigns all staff requiring minimal adjustment
- Ability to see schedule days, weeks, months in advance
- Easy adjustment for call off's , cancellations
- Less time & energy required to manage 40 field staff and 200 homes
- I would like to see some improvement in the notifications
- The Issues section streamlined
- It is not very user friendly, time exhaustive and duplicate issues
- I'd like to someday see a communication aspect-Direct Messaging to field staff and entire team
Switched From
Ultimately it was the growth of my department and the company. We no longer could function under the other software efficiently and/ or effectively. It was time for a change and for the department as a whole to take it to the next level.
Why they chose it
"I felt VRS had more features as it pertains to a housekeeping department. Others were mostly Maintenance and Owner centered. Easy interface and it felt more dynamic, as far as ability to set features to my needs. I would not have to fight the software to make it work for me. VRS was a newer/smaller company with the ability to make changes and adjustments to meet our needs. I liked the idea of "growing" together. Other companies were "set" in their features and had little to no ability to adjust. Of course...price!!"
Jessica L.
Verified UserHospitality · 11-50 employees
The leap from Maid Service to Property Managers...
Customer service has been incredibly responsive to our needs and patient with us while with implement and acclimate to a more streamlined and organized workflow.
- VRScheduler has allowed us to combine our maid scheduling and property management software and consolidate into one dynamic and flexible interface
- This has helped us grow the vacation rental management side of our maid business and effectively took us to the next level in our business
- The front end implementation is a little nebulous and takes time, but such is the case with all great things
- You get out what you put in, and the learning curve is well worth the reward
Switched From
We needed more property management features - especially the booking feature and linen inventory.
Why they chose it
"Price and personal recommendation from my colleague [SENSITIVE CONTENT]"
Erika G.
Verified UserHospitality · 11-50 employees
Recommend but it's a time and financial investment
We like it but it's around $300 / month for us and it's borderline not worth it. We used Tsheets before which worked really nicely with Quickbooks and had very easy and friendly customer service if you needed help.
- It is a huge time saver to have the cleans synced automatically - Almost no human error and if there is, it's the clients fault and not ours ;) - Scheduling is much easier - Master calendar shows all bookings
- - Due to USD exchange rate, this program is very expensive for us and when I get the bill, it turns me off
- It's still worth it as we are at our one year mark and will continue but partially due to the fact we have invested so much time learning it
- - Customer support: I would prefer a phone line to call instead of emailing
- I have tried calling before but it's an American # and I can't call out
Switched From
We wanted to try a system that automated the booking and synced the calendars
Why they chose it
"Personal referral from a cleaning company in town."
Christian Ariel H.
Verified UserHospitality · 51-200 employees
Streamlined Operations with Operto
Using Operto has significantly improved our workflow, making our tasks more manageable and streamlined. The support from the Operto team is excellent! Initially, using Operto can be challenging, but once you get the hang of it, it becomes a fantastic tool for work. The absence of a mobile app is a notable drawback. Implementing this feature would make Operto an even more valuable tool for our operations.
- - Great Team Support - Smoother Workflow - Eases Task Management
- No Mobile App Available - We would love to be able to email reports to Owners directly from Operto
Why they chose it
"Operto is a quite complete tool, it even helps us address HR issues."
Kelly C.
Verified UserHospitality · 2-10 employees
Operto Teams
Verified reviewer
- Operto Teams has been critical for us in our housekeeping/maintenance management
- It's been a great way to communicate between team members and homeowners, to track maintenance issues, and provide photo and video reporting
- There are integration factors that don't work well with our PMS
- We wish homeowner/PM blocks would transfer to Operto automatically as we currently have to add them manually, and it can be difficult to track when those dates change
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