Otter

Review of Otter Software: system overview, features, price and cost information. Get free demos and compare to similar programs.

Overview

About Otter

Otter is a note-taking software designed to help businesses record, transcribe and share voice notes in real-time. The platform enables administrators to invite participants, edit notes, manage vocabulary and automatically generate live captions. Attendees can scroll back to revisit specific points and annotate the transcribed text during virtual meetings on a unified interface. Otter allows teams to securely login via two-factor authentication (2FA) and single sign-on (SSO) functionality. Additionally, supervisors can highlight key points and export meeting analytics in PDF, TXT, SRT, MP3 and other formats using mobile applications on Android and iOS devices. Otter lets businesses integrate the system with several third-party applications including Zoom Meetings, Dropbox, Webex and Business Hangouts. Pricing is based on monthly and annual subscriptions and support is extended via knowledge base, FAQs, email and an online contact form.

Otter Screenshots

Otter Features

Features of Otter
Audio/video file upload
Automatic Transcription
File Sharing
Natural Language Processing
Speech Recognition
Subtitles/Closed Captions
Timecoding
Access Controls/Permissions
AI/Machine Learning
Annotations

Otter Integrations

Zoom Workplace logo
Zoom Workplace
CxEngage logo
CxEngage
GoTo Meeting logo
GoTo Meeting
Business Hangouts logo
Business Hangouts
Dialpad AI Meetings logo
Dialpad AI Meetings
Webex Suite logo
Webex Suite

Customer Reviews

See why people love Otter

5 Star
50%
4 Star
20%
3 Star
20%
2 Star
10%
1 Star
0%
Zaiba S.

Zaiba S.

Verified User

Internet · 201-500 employees

Used daily for less than 6 months
Dec 22, 2025

One of the Best Transcription Softwares

One of the best tools I have used so far. Otter has a restricted range of capabilities, but it excels at what it does. Otter will assist you in many ways and save you time if you're seeking for a simple approach to take notes during a business call or if you're an author wanting to publish a book.

What they liked
  • 1
  • When I first used Otter I was amazed by its accuracy and the way it interpreted multiple sounds and speakers
  • 2
  • Export options are essential for transforming your podcast, video, or other content into a blog post or recycled content
  • 3
  • Price is reasonable, and even the cheapest subscription plan provides a significant amount of transcription time
  • 4
  • It takes relatively little time to upload and transcribe recordings
Room for improvement
  • 1
  • Earlier the site would give 600 minutes of free transcription services every month which was helpful for beginners to get started, now that option is reduced to only 3 imports
  • 2
  • The main drawback is that while an individual can create a folder under their account, they cannot share it with other members of the group or with extra work email accounts
  • 3
  • The editor's quick keys are weird
  • Frequently, I discovered that a key did two things at once when I only wanted it to do one

Luis O.

Verified User

Financial Services · 11-50 employees

Used weekly for less than 2 years
Dec 22, 2025

Otter: Easy to Use Middlemarket English Transcription

Otter is easy to use and would make a great edition to your corporate toolbelt. However, it's per user price and issues with certain speakers, mean that this might be your backup choice insofar as transcription.

What they liked

Otter is easy to use and can even record directly from your microphone (thus getting around the rigamarole of inviting the AI assistant into specific meetings/dealing with outages

Room for improvement

Otter can only really transcribe English, and even then fast speakers, individuals with heavy accents, or irregular speech patterns (repeated use of 'uh' , 'ah' and other fillers, raising and lowering one's voice multiple times in a sentence, etc) seems to baffle it

Why they chose it

"We started by using Otter and Fireflies, but many of my teammates have since used Fathom and Airgram as their primary, relegating Otter to benchwarmer status."

Melanie L.

Verified User

Publishing · 2-10 employees

Used weekly for less than 6 months
Dec 22, 2025

Great if your recordings are all clear with no background noise.

It was inexpensive but required a lot of time double-checkin the transcriptions which was very frustrating. If you have audio that is clear and concise, it would work fine but if there's background noise or accents, it often wouldn't pick up correctly.

What they liked
  • It was inexpensive and easy to use and integrate
Room for improvement
  • The transcriptions often come out very strange and inaccurate

Drew A.

Verified User

E-Learning · 2-10 employees

Used daily for less than 2 years
Dec 22, 2025

A Must-Have Tool for Productivity

Using Otter has been a game-changer for my productivity. Its ability to transcribe meetings and notes accurately has saved me countless hours.

What they liked
  • Otter is incredibly user-friendly and intuitive
  • It has streamlined my workflow significantly
Room for improvement
  • While Otter is excellent, it occasionally struggles with accurately transcribing complex technical terms
  • However, this is a minor issue compared to its overall utility

Johnny P.

Verified User

Computer Software · 51-200 employees

Used monthly for less than 12 months
Dec 22, 2025

Your transcription assistant is here to help

Great experience overall. My experience is a no-frills AI and transcription tool that does what it says on the box.

What they liked
  • Simple and easy transcription service
  • Easy to search through past interviews and notes with AI
Room for improvement
  • It is a pretty solid app, no complaints
  • It didn't have a wide range of functionality

Brian E.

Verified User

Internet · Self-Employed

Used weekly for more than 2 years
May 28, 2026

Just An Otter Speech-to-Text Tool

It was fundamentally okay, but that's the best it ever got. No real complaints but I have no complements to reccommend it, either.

What they liked
  • It was easy enough to operate and accurate enough for your work to flow fairly smoothly
  • And it never needed a readjustment once your voice levels were set
  • Altogether a serviceable tool
Room for improvement

For some reason I found it difficult to find at times, and it was different in the way it processed your speech, then you had to copy and paste the text and the text might be on a different web page

Switched From

The Windows tool was a little quirky to launch and wasn't as accurate as I needed it to be. The others I used katerally whikle decuding which to use permanently. I chose Lilyspeech.

Why they chose it

"The Windows tool was a little quirky to launch and wasn't as accurate as I needed it to be. The others I used laterally whikle decuding which to use permanently. I chose Lilyspeech."

Mariana V.

Verified User

Marketing and Advertising · 2-10 employees

Used weekly for less than 6 months
May 28, 2026

Easy-to-use with calendar integrations

Overall good experience! I feel like it has improved so much and the calendar integrations are really useful.

What they liked
  • Really easy to use
  • Calendar integrations are really useful
Room for improvement

Sometimes transcriptions are not accurate if there are too many people in the meeting

Verified Professional

Accounting · 2-10 employees

Used weekly for free trial
May 28, 2026

Otter Experience

Accounting

What they liked
  • You don't have to worry about taking notes during meetings
Room for improvement

The free subscription is very limited if you attend meetings regularly which is capped at 300 monthly transcription minutes; 30 minutes per conversation

Zeynep E.

Verified User

Higher Education · Self-Employed

Used monthly for less than 12 months
May 28, 2026

Good for concurrent meetings and transcription

Verified reviewer

What they liked

While having an interview, it is good to record and transcribe the meeting concurrently

Room for improvement
  • I liked the Otter ai and tried to subscribe it but it was too expensive
Alexander H.

Alexander H.

Verified User

Information Technology and Services · 1001-5000 employees

Used weekly for less than 2 years
May 28, 2026

It's good...

It's transcription is really great. Search-ability is good, could be better. A full search for 'all my meetings with X person' or all meetings talking about X would be great.Export tools are lacking, but understandable. It's the kind of tool that can be a lifesaver.

What they liked
  • It connects with your calendar (but only one) so you can just click your meeting and hit record
  • That's fantastic
  • It keeps all metadata present (who, what) so you can come back to it
Room for improvement
  • The bot kept joining meetings without me and it wasn't obvious how to stop this
  • Most abrasive on Teams meetings where everyone gets a notification that my robot has started the call
  • Then sends aggy emails about how nobody was in the meeting
  • Somewhat amusing, sometimes embarrassing when on client

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