PEAK

Review of PEAK Software: system overview, features, price and cost information. Get free demos and compare to similar programs.

Overview

About PEAK

PEAK, a superior building analytics SaaS platform by CIM, streamlines property portfolio management using data, smart automation, and machine learning. The platform elevates efficiency, sustainability, and tenant satisfaction by providing advanced monitoring, easy task delegation, real-time teamwork, a centralized workflow, and data-driven insights into property operations, team performance, and energy management. Revolutionize property management and operational processes with PEAK's all-encompassing solution. The main benefits of PEAK include: Enhanced efficiency: Streamline property operations, reduce downtime, and optimize resource utilization. Improved sustainability: Monitor and manage energy consumption, reducing environmental impact and emissions. Tenant comfort: Ensure optimal thermal comfort and indoor air quality for better tenant satisfaction. Advanced monitoring: Continuous 24/7 monitoring of building equipment to identify issues and anomalies. Data-driven insights: Make informed decisions based on comprehensive operational data and performance metrics. Simplified task assignment: Easily delegate tasks to team members, improving collaboration and issue resolution. Cen...

PEAK Screenshots

PEAK Features

Features of PEAK
Billing & Invoicing
Calendar Management
Customer Database
Electronic Payments
Inventory Management
Location Tracking
Maintenance Scheduling
Mobile Access
Service History
Technician Management

PEAK Integrations

Slack logo
Slack
WhatsApp logo
WhatsApp
Microsoft Teams logo
Microsoft Teams
Twilio logo
Twilio

Customer Reviews

See why people love PEAK

5 Star
80%
4 Star
10%
3 Star
10%
2 Star
0%
1 Star
0%
Daniel H.

Daniel H.

Verified User

Construction · 11-50 employees

Used daily for less than 2 years
Dec 22, 2025

PEAK Partnership

Have had a phenomenal experience with the product and customer support team. We have had great success collaborating and working together to further grow both teams.

What they liked
  • We have had tremendous collaboration with and assistance from the CIM team in deployment of PEAK
  • There was an upfront learning curve for us, but this was alleviated with help from their team
  • We are now able to quickly get site equipment and data quickly online which is very important to our team
Room for improvement
  • There is still a hurdle for us in quickly deploying rules
  • This has gotten much better and is something our teams are working through
  • We had used other software in the past and some of the hurdles were self-created with how we "always used to do things
  • " The CIM team has worked with us to make this process easier
Switched From

We switched from Key2Act's Connect software and internal use. Costs and growth potential were the biggest reasons for switching.

Why they chose it

"Note: other softwares in addition to those listed were considered. We vetted numerous options and chose PEAK as a combination of cost effectiveness, the support team, and growth potential. The platform was also an added bonus."

Perran C.

Verified User

Facilities Services · 5001-10000 employees

Used monthly for less than 2 years
Dec 22, 2025

CIM PEAK Platform

The CIM team are a pleasure to work with and understand the specific requirements of our client sites. They have demonstrated patience and are extremely flexible when it comes to some of our client demands

What they liked
  • As a user I have found it very insightful and informative regarding otherwise unseen issues with the building plant systems
  • Overall, I am pleasantly surprised with how well the CIM Peak system can obtain information and alert us to various issues for the building and how it can also provide potential rectification methods to solve the problem
  • The portal and interface is very easy to use and easy understand the data
Room for improvement
  • I have so far found no negative issues with the system
  • Everything is working well for me at the moment
Why they chose it

"Price point, ease of deployment, capability to diagnose and recommend actions"

Sam T.

Verified User

Commercial Real Estate · 11-50 employees

Used weekly for less than 2 years
Dec 22, 2025

Great System

have picked up on issues with the BMS and HVAC equipment that otherwise we would of not known about. Working with CIM has been great has they have help us to navigate the site and also to change the parameters as required.

What they liked
  • Working with the team to help resolve the issues and to try and make it more user friendly
  • The Peak platform has alot of good information to help Building Managers/ Facilities Managers to keep the buildings running at a good level
Room for improvement
  • hard to navigate the site sometimes and trying to understand the data

Luke C.

Verified User

Environmental Services · 2-10 employees

Used daily for less than 2 years
Dec 22, 2025

Driving HVAC Performance with Real-Time Insights

PEAK has been a transformative tool for optimising HVAC performance. By combining real-time analytics with actionable insights, it has helped us move from reactive maintenance to proactive, data-driven decision-making. The support team have been responsive, and the platform continues to add measurable value by improving efficiency, cutting energy costs, and reducing carbon impact.

What they liked
  • The platform provides clear, real-time visibility into HVAC system performance
  • Its automated fault detection and diagnostics (FDD) quickly highlight inefficiencies that would otherwise go unnoticed, making it much easier to identify opportunities for energy savings, improve tenant comfort, and reduce maintenance call-outs
Room for improvement
  • The level of insight can feel overwhelming at first, especially for teams new to data-driven maintenance
  • It takes some time to align internal processes and resources to act on the opportunities flagged by the system
  • This is more of an industry adaptability problem rather than PEAK

Garry B.

Verified User

Supermarkets · 51-200 employees

Used weekly for less than 2 years
Dec 22, 2025

CIM Peak: A Critical Asset for Data-Driven Decision Making

CIM Peak is undeniably a valuable tool that offers significant advantages in streamlining operations, enhancing data visibility, and supporting informed decision-making. Its robust features and comprehensive capabilities make it an essential asset for professionals seeking to optimize performance and drive efficiency. The platform’s ability to integrate complex data and deliver actionable insights contributes meaningfully to operational excellence. As I continue to familiarize myself with its functionalities, I recognize its potential to transform workflows and improve outcomes. I appreciate the opportunity to work with such a powerful system and look forward to leveraging its full capabilities to achieve strategic objectives.

What they liked
  • The information that has been made available is exceptionally valuable and greatly contributes to a deeper understanding of the subject matter at hand
  • Its clarity, relevance, and comprehensiveness are highly appreciated, as they facilitate informed decision-making and enhance overall productivity
  • I sincerely acknowledge the effort and diligence involved in compiling and presenting such useful data
  • This resource serves as an indispensable reference, and its accessibility is commendable
  • Thank you for providing such a well-organized and insightful compilation
  • It reflects a strong commitment to excellence and support, which does not go unnoticed and is genuinely appreciated
Room for improvement
  • Mastering the use of CIM Peak has presented certain challenges, and I occasionally find the learning process to be slower than expected
  • While I recognize the platform’s powerful capabilities and potential benefits, navigating its features and functionalities can be complex at times
  • I remain committed to improving my proficiency and am actively seeking resources, guidance, and hands-on experience to enhance my understanding
  • I appreciate any support provided during this journey, as I am confident that with continued effort and patience, I will become more adept at utilizing CIM Peak effectively to achieve meaningful and productive outcomes

Dominic D.

Verified User

Commercial Real Estate · 10000+ employees

Used daily for more than 2 years
May 28, 2026

Could not ask for a better service

I don't feel stressed in any way knowing I PEAK/ CIM are looking after the building. I have been the FM here 4 years now, and since being introduced to PEAK and Team from CIM, I can happily say I am happy with the service provided.

What they liked
  • There is not just one thing I like about PEAK
  • The system and the Team that looks after 333George St are absolutely amazing
  • We have certainly been pulled out of hot water situation on many occasions by having PEAK look after the site
  • Thanks
Room for improvement
  • This I have no comment towards as there isn't anything I can say I do not like about PEAK
  • This service has been something we have always made sure to cherish and the team are exceptional on all levels

Jason E.

Verified User

Commercial Real Estate · 51-200 employees

Used weekly for less than 2 years
May 28, 2026

Life with CIM

My overall experience has been very positive with significant improvement in tenant conditions and their overall experience.

What they liked
  • Real time monitoring and notification of selected points on the buildings BMCS
  • This has allowed us to resolve issues before the tenants have been impacted
Room for improvement

The initial period of sorting relevant information from non-relevant information can be somewhat arduous

Nikki H.

Verified User

Commercial Real Estate · 10000+ employees

Used weekly for less than 2 years
May 28, 2026

CIM Peak Platform - Essential for BAS Performance

Having experienced the significant benefits of the PEAK platform in my current building, I am enthusiastic about the prospect of implementing it across other properties managed by my company in the region. The platform's performance has not only met but exceeded my expectations, making it a valuable asset for our property management operations.

What they liked
  • I am extremely pleased with the PEAK platform due to its user-friendly interface, comprehensive issue notification system with troubleshooting options, and robust data tracking capabilities for energy consumption and cost savings analysis
  • The platform's ability to provide clear visibility into the Building Automation System (BAS) is crucial for maintaining high-efficiency performance, a task that PEAK executes exceptionally well
  • The comprehensive training provided by PEAK has proven to be both invaluable and essential, ensuring our team can fully utilize the platform's capabilities to its utmost potential
Room for improvement
  • There's nothing I can say on this category

Senish S.

Verified User

Real Estate · 501-1000 employees

Used monthly for less than 6 months
May 28, 2026

Merrifield CIM Review by Senish Sen

Great experience and support from the team in setting up the account and guidance on how to use the portal.

What they liked
  • The convenience of remote readings and data accessibility
  • The support from the CIM team in setting up the account and working with Centre contractors to ensure proper readings
Room for improvement
  • Reading variances that had to be looked into at the initial stages
  • Not all meters were set up for the remote readings as some originally installed meters installed in difficult to reach spaces and therefore were left out

John B.

Verified User

Real Estate · 501-1000 employees

Used weekly for less than 6 months
May 28, 2026

A new wingman

New to it but certainly been an eye opener and the support through the installation process has been fantastic!

What they liked

The level of detail now available to us and the real-time insights provided by very knowledgeable engineers

Room for improvement
  • some parts are hard to navigate but possibly just getting use to it

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