PhoneWagon
Review of PhoneWagon Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About PhoneWagon
PhoneWagon Screenshots
PhoneWagon Features
PhoneWagon Integrations
Customer Reviews
See why people love PhoneWagon
Diane K.
Verified UserMarketing and Advertising · 2-10 employees
Fantastic Software
We are able to track all calls that come in from our advertising efforts.
- The implementation was very simple and the user interface is easy to use
- The software is awesome
- I do not have anything bad to say about this software
Why they chose it
"The customer service is great and PhoneWagon is very reasonably priced."
David N.
Verified UserDesign · 2-10 employees
Unparallelled Support and Ease of Use
Verified reviewer
- The personalized support would be one of the biggest reasons with this product
- I think our rep and his team are based in Chicago and I'm literally on the other side of the world in Melbourne
- The timezones never match but they are willing to make time and help run through issues I'm having - they do really go over and beyond with their service
- All the minut special requests have been added for the Australian market hence joining in October and it's been a quick turn around time
- Have my support 100% and looking to slowly grow this company
I haven't really had any major issues and it works as I need it to with my Google Ads agency
Jeorey D.
Verified UserFinancial Services · 10000+ employees
Horrendous customer service but an fair decent and mature product for its price-point
The tangible product is fairly well-developed for its affordable price. However, the service buisness practices are quite poor.
Very decent and mature product Quite simple to use Low Price reflecting quality of service
- Unethical: Misleading and refusal to honor a paid service (white-lable), and refusal to compromise and offer an an open ended solution
- Unacceptable
- Ref: [SENSITIVE CONTENT HIDDEN] Poor Customer Service:Not uncommon to be ignored by customer service (through email or chat) despite having the emails tracked as opened and messages found as seen
- You need to followup
Switched From
Price
Why they chose it
"Price"
Carson B.
Verified UserThis group is incredible. I'm very impressed with their customer service and software capabilities.
Verified reviewer
- The PhoneWagon software allows us to seamlessly track phone calls for our clients and has resulted in making sure the campaigns are being run correctly
- The ability to look at the reports and segment different calls is very helpful to understand the traffic source for each phone call
- We like how customers can login to the software and we can give the client different levels of access
- Also this team cares about it's clients and is helpful in any way possible
- I honestly can say I don't have any negative things to say about their software or company
- I have nothing but a good experience
Matt L.
Verified UserMarketing and Advertising · 2-10 employees
Simple call tracking that covers all the bases
Great customer service and the tool is simple to use.
- Phonewagon is simple to setup and it covers all the ground a professional marketer needs to hit for their projects
- The integration with HubSpot is great and one of the main reasons we keep coming back to Phonewagon
- Can't think of anything, honestly
- It's been a solid tool
Jérémie B.
Verified UserMarketing and Advertising · 11-50 employees
Terrible support
PhoneWagon has the worst customer service in the world. You can basically contact them weeks by emails or live chat, they just don't reply. They just don't care and take the money. I don't understand how a company can treat clients like that in 2021.
- I can't see a lot of good points with PhoneWagon
- The platform and support are very slow
- It takes very long time to have a phone number
- For having accessed to report, we have to log-in again
- It's like we leave the platform to reach a new one
👨💻 Armand M.
Verified UserComputer Software · 51-200 employees
The best Callrail alternative on the market right now
Awesome
- The ease of use and the integrations
- Their documentation is top notch and they have a great support team behind the product
- I could not live with it, it's an essential tool to our lead generation
- You can track calls, forward, add call whisper to warn your partners about a lead coming from you, access recordings
- So many great features
- Nothing that I can think of
- It just works
Alex C.
Verified UserRestaurants · 11-50 employees
Great Tech
Verified reviewer
- This stuff works and the team is HIGHLY responsive
- I love this offering
- Nothing yet
- so far everything has worked well
Amna R.
Verified UserInformation Technology and Services · 11-50 employees
A great solution for handling customer's calls and messages
It has helped us a lot. We can assign different numbers to different departments, play recorded messages, record calls and streamline our contacts
- It is very easy to use and gave us so many numbers
- Plus, another beautiful thing are the 'Dynamic' numbers which can be used to track individual customers for better marketing and problem-solving
- It's not only cheap compared to other solutions, it's also easy
The interface could have been a little better, but so far, there isn't any big cons
Jack A.
Verified UserPhotography · 2-10 employees
Great user interface phone system and call flows for our small business
Overall PhoneWagon has been really good. It was very easy to setup and implement call flows, forwarding and voicemails. I love the call recording features as well. The user interface is very good and makes things easier to find.
- So easy to set up call flows and welcome messages
- I love the interface and weekly emails
- It is very easy to call out and send auto response messages as well which is great
Our plan is limited to a few numbers and minutes which as we grow in the future will make our plan considerably more expensive
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