PlayMetrics
Review of PlayMetrics Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About PlayMetrics
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PlayMetrics Features
Customer Reviews
See why people love PlayMetrics
Kaelen A.
Verified UserSports · 11-50 employees
Youth Soccer
The customer service is the clincher for us. If there is a problem, we can get help almost immediately. Including getting a person on the phone or on a screenshare to figure out how to get something done. Thier reporting is somewhat customizable so that you can get the information that you need very easily.
- The efficiency
- We can set up a registration and the system does everything from there
- We very rarely have to chase anyone for payment anymore
- Camps are marketed directly to our members that are eligible
- Field closures are instantly updated on the player and family's app
- It's communication capabilities are seamless
- There have been hiccups in set-up, but the playmetrics team was quick to respond to help us stay on course
- They are very proactive and supportive for both admin and our players
- We have moved our entire club over as of June and I get no questions from our membership about thier accounts anymore
Switched From
Customer service. Their customer service tanked after [SENSITIVE CONTENT] sold them. We lost our rep and getting answers to questions, setting up events and required porting became impossible or very difficult.
Aaron B.
Verified UserBusiness Supplies and Equipment · 2-10 employees
NASA TopHat Parent Review- Atlanta
Verified reviewer
- Ease of use with communicating with parents/coaches/club
- Scheduling and updating are easy as well
- Communication portal between parents and coaches and staff is a bit confusing at first
- But once you figure out where to go all the features are there
Switched From
Missing critic al integrations with the rest of club. No central control.
Why they chose it
"Better features/ ease of use"
Elijah A.
Verified UserSports · 2-10 employees
One Stop
Overall, the system has exceeded expectatioons.
- Everything is located in one place
- You don't have to go to multiple platforms to gather information
- Everything having to be connected to a player
- Like we use or would like to use the platform for other types of registrations, like fundraising events
Switched From
We wanted our registration and club communication in one spot. Also to build a more user friendly website.
Why they chose it
"We were already using Playmetrics for our club communications."
Memo L.
Verified UserSports · 2-10 employees
Playmetrics
For me, Playmetrics is more than an app; Its standout live call feature shows true dedication to customer service, placing it leagues ahead of others that restrict their customer support to only emails.
- Customer Service, Payments, Communication
This is not something I dislike however I would like to see more of the ongoing feedback options where we have a voice for input on features, kind of like a focus group of loyal customers that want to provide ideas from our perspective to improve the app
Switched From
They never take a phone call, all they want to do is bots and email. You can't solve everything like that. It's unbelievable that a company that big doesn't want to address their paying customers on a phone call or zoom call.
Why they chose it
"Integration of all services and customer service availability."
Chris M.
Verified UserSports · 1001-5000 employees
Milwaukee Kickers Review
My overall experience has been fantastic. It's hard to believe that an operating system can replace 3-4 systems we had to use in the past. It truly is an all-in-1 system that is easy to navigate and maneuver.
- This software is constantly developing to fit the needs of its users
- The developers and success team listen to your concerns and actively look to adjust them in the system to fit your needs
- I've never had experience with a support team and development team who truly listen and look to accommodate your club needs
- What I like least in the software is difficult because it is constantly being adjusted because of the developers ability to listen and fix problems for its users
- At the current moment, I would like to see staff roles be more customizable
Switched From
An evaluation of our processes was conducted. Our members and administrators felt that our current system did not fit their needs and wants.
Why they chose it
"It was the only system who truly did everything all-in-1."
Ryan Y.
Verified UserSports · 51-200 employees
PlayMetrics | Transformational
Verified reviewer
- PlayMetrics has been transformational in providing a software platform that is a one-stop shop for members, coaches, directors, administrators, and volunteers
- Combining financials, registration, team & club communication, scheduling, Director oversight & management, seasonal planning (micro & macro periodization development), evaluations, etc
- , into one platform has been a massive improvement from the platforms of the past
- Their customer support team is first class, and their software designers work with you to continue improving their services to best support your organization
- I highly recommend this platform to any club looking to continue their organization's professional development
- A bit of a learner curve to understand the full capabilities of the software
- That said, their support team is very responsive in working you through this process
Switched From
Wanting a product tailored to what we need and customer support readily available when something comes up.
Steve S.
Verified UserSports · 2-10 employees
By Far the Best Club Management Solution
We have been incredibly happy with PlayMetrics and have had an excellent experience, from the sales process through deployment. The staff is beyond helpful, knows the product inside and out, and timely in their communication.
- The quality and breadth of features is excellent
- The design and capabilities are well-thought-out, making the solution intuitive and extremely useful for many critical needs
As the product continues to grow, I hope to see a unified field planner to manage our various complexes across multiple programs
Switched From
Switching to PlayMetrics not only allowed us to combine multiple functions into one solution, but it also gave us superior performance in each function compared to our previous products.
Why they chose it
"PlayMetrics has a superior range of features, and the platform is significantly more modern, intuitive, and customer-friendly."
David V.
Verified UserSports · Self-Employed
Question: Why Aren't You Using PlayMetrics?
Verified reviewer
- Finally, a single platform to communicate EVERYTHING to my team members and the Club
- Every bit of Club contact information I could want is easily accessible, and the calendar provides me a single place to populate ALL of our seasonal year events and get accurate availability count for attendance
- I was even able to help guide parents to their current balance if they had questions, and help facilitate payment back to the Club - not bad for a soccer coach
- Email, alerts, chat - you've got it all
- Believe me, you'll use them all too
- Running short of time and need a quick training topic
- No problem
- Dive deeper into the Drills section and see what your Technical Staff and other coaches may have already created and shared
- Having the ability to create custom training sessions and upload them into a custom library is fantastic
- I needed coverage for a weekend's worth of games, and created a simple roster with substitution patterns for those specific events
- Then, I simply added my Technical Director as a Guest Coach for the weekend, and he was able to run with the group no problem
- No lengthy phone call required, or an exhaustive note-taking session in advance
- Everything was right there at his fingertips
- So, the question really is: Why Aren't You Using PlayMetrics
- #SaveaClub
- Mobile app didn't always display the entire roster and availability, but only if you had more than 14 players or so
- This may have been related to my antiquated Galaxy S8, but still something I would have liked to be able to have available so I could see if players at the bottom end of the alphabet were coming to training or not
Tam O.
Verified UserSports · 2-10 employees
Couldn't imagine going back to the old way
It's made my job a breeze and because of the time savings it has created it allows me to focus on other things at the club. Our club is in a small town in Georgia but we have a big recreation program to manage as well as our competitive side. We used to operate them with different systems which would cause huge headaches. As PlayMetrics includes everything a rec program needs as well as everything a competitive program needs it has been a huuuuuge game changer for us!
- It has absolutely everything that our club staff and members need in one app
- That we didn't find it earlier
- Couldn't imagine going back to how we used to operate
Switched From
Saw the benefits from a sales demonstration
Jeff T.
Verified UserNon-Profit Organization Management · 2-10 employees
Playmetrics - 2 years in
Housing and accessing all our information in an easy use and visually simplistic design eliminated the overwhelming sensation you have when using other sport registration software.
Playmetrics seamlessly integrates registration, communication and management of staff and membership
- It took a hot minute to realize this is a backward mapping approach that starts with the end user in mind
- Once that process was understood, execution was quite simple
Why they chose it
"Main reason for joining Playmetrics was relationships. From the sales staff, to the onboarding team, and the support/trouble shooting team have all been quality people to work with."
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