Pool Brain
Review of Pool Brain Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Pool Brain
Pool Brain Screenshots
Pool Brain Features
Pool Brain Integrations
Customer Reviews
See why people love Pool Brain
David S.
Verified UserFacilities Services · 2-10 employees
Happy pool guy
The Pool Brain team is building something really special. I'm seeing overnight results with managing my technicians and improving the quality of my service. My team is happier since beginning to use the app, I am happier, and most importantly my customers are thrilled! Thank you so much for building this product. I am so grateful I found it. Completely transformed my business!
- The ability to manage what my technicians do in the field is so good
- Can't think of any real cons The app has been great
Kevin N.
Verified UserConsumer Services · 1001-5000 employees
ASP/PB Review
Overall we have had an extremely positive experience with Pool Brain and would still recommend it to any pool company looking for a field service platform.
- The ability for use with both maintenance and service
- The support staff has been top notch as well working to help accommodate the needs of our owners
- The migration process from our current platform was seamless
- Still lacks some items for use for renovations and construction
- Currently no docusign ability for contracts
Why they chose it
"Best overall fit for our organization. Others were either overly complicated to use or best for a one-person company."
Keri L.
Verified UserConsumer Services · 2-10 employees
PoolBrain for the WIN
I would suggest PoolBrain to anyone who has a pool company, the system is very easy to learn and if you have any issues they are there to help you out in a very timely manner. I would rather work with PoolBrain over Skimmer.
- The fast and friendly reply to any issues that I have, any time I find something that seems off or that I don't understand I jump into the Help Chat and they are there with a smile (I'm assuming lol) and helpful advice
- If they can't fix it they pass it along to those that can
I don't have any that I can think of because any time I have a problem I message the Help Chat and They are ready to help me figure out my issues
Switched From
Cost was not very cost effective for our sized company
PATRICK T.
Verified UserHospitality · 2-10 employees
Nightmare accounting system-BEWARE!!
It is a nightmare on the accounting side. Can only get help through the chat
- The pictures and chemical readings are nice when it is sent to customer
- The accounting side is a nightmare, no running totals, you have to apply payments, no way to take a deposit (without going through) 10 steps
- Constantly on phone due to customers being sent late notices that have been paid, doesn't sync with accounting side of QBO
- Would love to find a decent program that truly understands a pool company
Why they chose it
"better reviews but not true to product, don't function as specified"
Mike S.
Verified UserConsumer Services · 201-500 employees
Best Pool Maintenance Software
Extremely satisfied. I have tried multiple pool maintenance software solutions and Pool Brain is the best.
- Pool Brain is clearly built by someone who used to operate a pool company
- It's easy to use, has robust features, features great route optimization, and provides helpful reports & alerts
- I manage multiple companies within the same umbrella company
- Customer support is top notch
- I have tried multiple pool maintenance software solutions and Pool Brain is the best
- Very few cons, it takes time to set it up correctly just like any other software
- However, once you set it up, technician and customer onboarding is a breeze
Switched From
Skimmer did not have the functionality required to support a large organization
Burt P.
Verified UserIndividual & Family Services · 2-10 employees
Small or large company, this is the right choice for you!
Here's the thing, it's not if it fails or freezes, it's when. ALL programs from ALL companies have issues that arise. For me, it' how you handle, resolve, and most importantly proactively correct the issue for all the customers. Pool Brain's support team IS THE BEST! Super fast to respond, they pay attention to detail, they don't ask if you're a little company or big company, they treat you with respect, and fix your concern as fast as they can. Their communication is top notch.
- This program is super easy to use, and has a professional look that customer appreciate
- Love that customers can log in and see their service history on their own as well
- Nothing to report here
- The Pool Brain team is always upgrading the program with awesome new ideas
- The small list of things I didn't like were already fixed in the last couple updates before I even brought them up
- These guys take pride in their work, and it shows
Switched From
I used Pool Brain before, and the others just didn't work as smoothly for administration, technicians, and customer connection.
Michael W.
Verified UserWholesale · 11-50 employees
Satisfaction
very positive and will be an ongoing integration. We will eventually use 100% of the system.
- It is difficult to get onsite help with any of the software companies
- [sensitive content hidden] onboarding specialists took time to schedule an onsite visit to our company
- Ensuring we were set up correctly, luckily we were on his way to the airport
very detailed which slows the process down but for the information we receive it is acceptable
Switched From
Because of the back end capabilities of Pool Brain and Extremely professional customer service. Customer service is not a lost trade with this company.
Why they chose it
"Customer Service and back end capabilities"
Michael B.
Verified UserExecutive Office · 51-200 employees
Hands Down The Best!
Allows me to easily optimize my routes and schedule my technicians efficiently. Also, the automatic billing saves me hours of work. The overall software saves tons of hours and labor you would spend to have multiple people managing all the jobs that Pool Brain handles.
- The ease and simplicity of the features
- It attacks the main focus and pain points of the pool industry
- Nothing
- My team and I love Pool Brain
Switched From
The continuous crashing of the service program and the lack of features made us switch.
Bryce S.
Verified UserRetail · 11-50 employees
Amazing for larger businesses
Great work and makes my business better and more profitable. I have been offered cheaper solutions that check most of the boxes, but the value is simply too great
- Greatly improves efficiency in catching issues before the customer could notice
- Reduces green pools and identifies trouble pools faster
More heavy on the tech- I realize it’s necessary for the performance we want as a business but the techs tend to complain for a week or so
Dennis B.
Verified UserChemicals · 2-10 employees
Pool brain is awesome
I love pool brain it helps me stream line my customers and billing . I have put a few other company’s I know in touch and they love it too !
- It’s a great app
- It allows my customers to know they have had service and can feel secure all is good
- It sometimes has a glitch but for the most part it’s been amazing
- Great customer service team
- They know what they are doing and are very nice people
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