Punchpass
Review of Punchpass Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Punchpass
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Punchpass Features
Punchpass Integrations
Customer Reviews
See why people love Punchpass
Verified Professional
Health, Wellness and Fitness · 2-10 employees
Easy for a yoga teacher.
Not too difficult for this elderly yoga teacher. 😊🙏🏻
- Easy for me to log in my clients and to teach virtually
- Punchpass is not always in the same place when I look for it on Google
- I have to be sure to find punch pass management
Nicole S.
Verified UserHealth, Wellness and Fitness · 2-10 employees
Love PunchPass and the exceptional support for my fitness business!
I have had a great experience with PunchPass and always appreciate your timely responses to my questions and concerns. Love that you've posted about my business on your social accounts and I can tell your team is passionate about helping fitness businesses grow. I have been using PunchPass since I started in 2020 and I can't wait to see where PunchPass is in another 5 years.
- PunchPass has been super user friendly from day one
- My favorite things about the program are that you all are constantly updating the features and listening to your customers and our needs
- The customer service is fantastic and I genuinely feel valued and heard
- Back in 2020 when I started using the platform it was limited, but you have since updated the things that fell short and have really grown with my fitness business
- I would like more report options when it comes to sales, as well as someday have the option for our customers to add their photo
- I have also asked about "day passes" where my client could attend unlimited classes 3 days per week, rather than an overall monthly membership
Why they chose it
"Ease of use, clean interface, customer service"
Liz R.
Verified UserHealth, Wellness and Fitness · Self-Employed
PunchPass is the Best!
The customer service is excellent. The team at PunchPass have always been attentive and timely with any questions that I have had over the past 5 years.
Has all the right features for a reasonable price and PunchPass is always adding new and improved features
- Would like a user friendly way for someone to sign up and bring a friend
- Everyone wants to share their experience
Switched From
MINDBODY got too pricey for what we needed.
Why they chose it
"Customer service and ease of use. It checked all the boxes for the features our studio needs."
Verified Professional
Leisure, Travel & Tourism · 2-10 employees
Poor Customer service
Just frustrated with the level of support punchpass offers. Have since looked to moving to MindBody with improved customer service.
- Cheaper than the competitors in the booking market
- Customer service was very poor
- Was blamed for not understanding the software when there were glitches with online payment occuring additional fees
- Not a good look blaming customers
Tom F.
Verified UserHealth, Wellness and Fitness · Self-Employed
Very Happy with Punch Pass!
Having recently made the switch to Punchpass, thus far am very happy with the system. Its relatively easy to use once you spend a little time on it and navigate your way around. The support from the team at Punchpass is a breath of fresh air compared to some levels of support form other online booking systems. You can actually speak to a human and there response time in my experience is swift and to the point. This is my 4th online booking system that I have used for my yoga studio and think I may have finally found a system that tailors to my needs and how I run my space. A Big Thank You to all at the Punchpass team.
The system is easy to use once you become familiar with it and the ability for my customers to re-schedule the there own classes is a big bonus for me
The ability to edit the booking widget is a little limited, your unable to change font and has a small colour range but it displays well and is clean looking
Switched From
Not fit for how I run my studio as it was to limiting.
Sara F.
Verified UserProfessional Training & Coaching · 2-10 employees
Glad I found punchpass
very positive. They are responsive and give clear instructions when I need support.
- I like that it's an affordable and user friendly system for my business needs
- If I have a question, they have many informational pages for me to explore, and they also get back quickly with questions
- I'm glad I found Punchpass
- There are a lot of steps for some functions
- And I wish they interfaced with one of my other partners
Why they chose it
"I don't like mind body and moment was too expensive."
Beth G.
Verified UserHealth, Wellness and Fitness · Self-Employed
Punchpass lets me focus on service to the world
I feel that Punchpass speaks in a language I understand as a yoga and meditation teacher. Any time I use the Help feature I type what I'm thinking and the help appears! It's very intuitive, or it reads my mind. The staff is always helpful, and never judge even when the answer might have been obvious. Punchpass is a kind system, both online and when talking with staff.
- I love that Punchpass integrates easily with Stripe, Zoom, Mailchimp and more
- I do not have time to become a tech professional while also teaching meditation and running a small business, so I appreciate that Punchpass handles most daily tasks
- I can list every service I offer in one place on Punchpass
- The monthly fee is very reasonable given how much time it frees up for me to focus on my content creation and service to the world
- My clients would like Punchpass to allow booking multiple class reservations all at once, and multiple purchases
- Clients should be able to create a shopping cart of sorts for all their purchases
Why they chose it
"I looked at 13 scheduling systems and chose Punchpass in 2020. I was working for a yoga business that used MindBody so I knew I wanted something smaller, more manageable and less expense. Acuity/Squarespace was the 2nd runner up but it was not intuitive for me in my free trial. I considered others but only these 3 stood out as offering online booking, payment integration, Zoom integration and integrating with my Wix website. I really chose Punchpass because you are friendly, fun, kind, and make sense to small business people like me!"
Rosanne R.
Verified UserHealth, Wellness and Fitness · 2-10 employees
Grow & Flourish with Punchpass!
I have used Punchpass for over 6 years now! And, my experience has been great. They always put the customer first, answer all of my questions when I can not find them on my own. They literally saved our small yoga studio's business model during Covid by integrating Zoom into the platform for online classes -- before we were locked down. So I got a head start on this critical and invaluable feature. (Including a content library that is an invaluable feature) They are constantly adding new features to make it even better. And, offer excellent workshops to support our use of the platform.I often feel that Punchpass is growing with me, and together our businesses are getting stronger. And, I really do love their customer service! I always feel supported.
- I love the ease of use, the design format and clarity that Punchpass provides to both myself and my customers
- But what I really love the most is the customer service which is outstanding
- Some of the features on Punchpass can be limiting as they are not as flexible as I would like
- Such as when you want to supply a discount code, it can't be specified for one pass or another, but applies to all
- Same for the membership credits you can not personalize how many, so it is not a feature I can use at this this time
- But these are very easy to work around
Why they chose it
"I love that Punchpass is a smaller company that can give me the individual attention and care I desire. It was also more affordable, and that was important. I also liked how it looks. As a graphic designer, the interface is important to me -- not only how it looks, but how easy it is to use on my end and for the customer. It has all of the features that I need too!"
Stephanie F.
Verified UserHealth, Wellness and Fitness · Self-Employed
Perfect Platform for My Zoom Fitness Business
Initially there was a bit of a learning curve getting my classes set up on Punchpass and linked to my website, but now I find it easy to update each time I change my schedule. My clients love the Content Library option and the ease with which they can sign up for classes online and have the Zoom links delivered to their inbox before every class.
- Clean, uncluttered interface for me and my clients
- Customer support is excellent - very knowledgable, responsive, friendly, and willing to troubleshoot
- I love that it is a small company with dedicated employees
- They are constantly improving the software based on customer input
- Cost: I have a very small business, I'm a sole proprietor, and I wish the monthly cost was a bit lower
- That said, the company has not raised their rates and I've been with them since 2021
Why they chose it
"Punchpass has a cleaner, more attractive interface; it's a smaller company with outstanding customer service; it offered all the features I was looking for (integration with Zoom, credit card processing, ability to host video content)."
Su F.
Verified UserHealth, Wellness and Fitness · 2-10 employees
It's a great booking platform, we wouldn't change
Overall, good. The quality of the support is excellent. Very prompt responses with really helpful instructions and examples. A very nice change from 'bot' orientated responses (please don't go down the bot path)
- It does mostly want we want (I don't know of a perfect system out there)
The order of usage of passes, no support for multiple zoom channels, inability to consolidate Live and Online (Hybrid) classes into one instance on the schedule
Switched From
Actually, we wrote our own system using MS Access and ++. We went to Punchpass to manage online classes (the COVID effect)
Why they chose it
"None of your options included what was available to us in Australia at the time - we looked at Tula and Momentum. We chose Punchpass because it looked to have a better user interface, seemed to have the same features as the others."
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