Rentals United
Review of Rentals United Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Rentals United
Rentals United Screenshots
Rentals United Features
Rentals United Integrations
Customer Reviews
See why people love Rentals United
Margarida R.
Verified UserHospitality · 2-10 employees
There is a different life before and after Rentals United!
Before working with RU I spent hours updating calendars and working with few platforms. Now this work is done automatically and I can do other things to improve the service.
- The credibility of the service, the guarantee that calendars are up to date instantly
- The variety of connections to the various platforms is undoubtedly an asset in UK services
- Strongly recommend them
- There is no way to create a customer contact file
Thom J.
Verified UserHospitality · 2-10 employees
Rentals United is a must-have for large-scale property management on OTAs
Rentals United helps is bridge the gaps in using large-scale partners and OTAs as a small-to-medium size company. We couldn't do what we currently do without a channel manager and we feel RU is the best option at the best price, and the support is fantastic.
It makes your life so much better, when pricing and availability can be managed second to second, through a connected PMS
- Of course there are issues from time to time
- To counter this as a con, however, the support is wonderful and always there
Why they chose it
"They were easier to work with and had a better existing relationship."
jeffrey D.
Verified UserHospitality · 2-10 employees
By Far the Worst Channel Manager - EVER
RUN - don't walk; RUN!!!
- They have an email
- They cost me tens of thousands in double bookings and did not pay any of the fees
- They admitted to it being their fault in writing, but did not pay for the costs or time it cost us
Switched From
Connection to the new reservation software required a move
Bart K.
Verified UserHospitality · 2-10 employees
Good value for money and customer support
ALL IN ALL, good value for money and a solid product that is being improved constantly. Prepare for bumps and sweat during integration and use extra external services to generate extra income and make it easier and more guest friendly.
- STRONG POINTS 1
- Rentals United is mostly a solid CHANNEL MANAGER with the broadest spectrum of OTAs available on the market
- I've connected to most of them, but 5 top performers generate almost all bookings in London
- Still, there were hardly any connection issues after nearly 2 years, and I avoided the nuisance and stress of double bookings and iCals failing, improving my OTA mix and revenue
- 2
- PRICE The more properties you have better the price
- After our research and having circa 40 units to manage, it was the best value for money as the price is fixed and you know exactly how much you will pay
- You can integrate some external software which I describe below and that costs extra
- 3
- INTEGRATION WITH OTHER SERVICES We found external DYNAMIC PRICING integration (Pricelabs, Beyond Pricing or Wheelhouse) and OPERATIONAL APPS (Wishbox, Chekinn, Doinn, HelloHere, SuperHog) great
- For payments for direct bookings, you can integrate STRIPE (a flat fee per charge if generated from RU, free if you take payment manually)
- These apps are optional, and you pay extra for them, but we are glad we found them
- Free FEATURES could improve 1
- BOOK DIRECT Free website generator creates one page per listing, but guest cannot search for availability between all your listings, which makes it not very useful
- We mostly get bookings from the OTAs, and direct bookings are from returning guests, so it is not a deal-breaker, but it would be great to have this function
- 2
- GUEST PLANNER is a place where you can see a snapshot of what is happening at your properties: your current reservations, check-in / check-out; You can also communicate with guests there
- It's a bit difficult to use when you have many properties - in our case, we used the multicalendar available in the software and integrated external communication service available on RU
- 3
- GUEST COMMUNICATION - you will receive messages from all platforms on your email, and you can message guests on most platforms (I believe not all, but I'm not sure) from Rentals United directly
- Instead we use one of the integrated software providers for that as it allows us to upsell, take pre-check-in data, security deposit, etc
- and communicate via WhatsApp, text message, online chat, so that guests cannot miss our messages - not everyone can access their email at all times, so the text message backup is great
Why they chose it
"Price and core features such as unified inbox for guest communication and ownership of the listings on OTAs."
Kimberly P.
Verified UserHospitality · 2-10 employees
Couldn't be happier!
Verified reviewer
- We switched to Rentals United and the experience has been awesome
- They have excellent customer service, their training is very well organized and helps you feel confident adding new channels to distribution before you are on your own, and their troubleshooting process is so much easier than what we have worked with in the past
- We saw an immediate increase in bookings across our hotel channels and haven't had any issues stemming from their software
- They have excellent communication and respond very quickly
- No cons so far
- Easy to use, love the layout, good design, increased our bookings and website placement
Switched From
We had multiple issues with rates and availability and customer service was not helpful with our past channel manager. We needed something better suited to our needs and something more reliable.
Why they chose it
"Competitive pricing, good product, and a larger number of channels to connect."
Fabian C.
Verified UserHospitality · 2-10 employees
Software with good ideas but unethical management, terrible functionality and poor communication!
The idea of simplifying the procedures and needs in the hospitality sector and the tourists apartments that they propose is great, many useful and value-added services for the owners and managers that they claim to have is really incredible, ...BUT the reality is different , because not all of them work, channels outside of Booking.com, Airbnb and Expedia, hardly have reservations, if not none, not to mention that for years the synchronization has been poor and problematic, in addition to being super slow in everything, any update, change or bug, it took forever, sometimes weeks ...horrible! ...Even so, after several years with them since their inception as a company, putting up with all their beginner mistakes, and in the pay-per-use mode, at the end of 2020 in the midst of a Covid 19 pandemic and disaster in the tourism sector, they forced me to change to a monthly payment plan or leave the platform!!!, they don't care about all the years, times and resources that our company dedicated to them, they told me: either you pay about 90 euros per month, or you leave the platform. ....decide for yourself if you want to work with such a company... In the last months of 2019, I must admit that for some reason, customer service improved a bit compared to previous years, but nothing else, at least for me, with the experience of so many years with them, it is worthless the mandatory monthly payment that they demand. , I COULD NEVER RECOMMEND this software to anyone!!!
- They have a great idea, but have never quite managed to make it work
Some people from Rental United customer service should give them a medal for good work, endurance and exemplaryness, they are really good, for putting up with so many complaints and software malfunctions, and still giving such good service
Switched From
...because they forced me to pay for a useless service if I wanted to continue with them.
Why they chose it
"because it was a revolutionary new service with no monthly payment..."
Valerio A.
Verified UserHospitality · 2-10 employees
The channel manager you are looking for :)
I'm really having a positive experience with RU, special thanks to [SENSITIVE CONTENT HIDDEN]. She gave me really all support I needed! I would
- The best part of this channel manager is the function that allows you to import the properties from Airbnb
- It really saves you a lot of time
- The setup time to make everything ready from zero 'til you are ready to work is really impressive
- Excellent support from their team whenever you may need help or have any issue
- The only thing that I found missing it's the possibility to insert internal names to the properties like on Airbnb
- The amenities for the rooms could have the amenities grouped by type instead of being listed A-Z and a better app for the phone
Why they chose it
"Great connections to the main channels, easy setup by importing the properties from Airbnb"
Andrzej S.
Verified UserHospitality · 51-200 employees
The worst company in the market
We did a 2 month test with connection with bookingsync for multi units. Complete disaster, wrong prices calendars show booked guests couldn’t book for certain days, wrong accountings connections. And sending us bills for months after we cancelled our agreement. Send 10 emails to accounting - zero response We lost largest Clint with 16,000 apartments and preparing for a lawsuit
- Great promises zero delivery, huge problems with connections
- We are 100 mill company we manage over 1000 units Very bad communication, not answering our calls not addressing our technical connection problems
- Company have lied to us that has connection with bookingsync
- Complete nightmare the worst experience in last 6 years
Switched From
Rental united doesn’t work it’s the worst company that we have ever deal with.
Why they chose it
"They have told us that they can take care of multi units that bookingsync doesn’t Suport"
Justin M.
Verified UserHospitality · 11-50 employees
Worse software/service I have ever used
We continue to use Rentals United because of our existing integration and a sort of "better the devil you know" outlook. However the many, constant issues we have with the service and support are close to pushing us over the edge to find an alternative.
- There's really not much positive to say about Rentals United
- They do allow us to list our rentals on a variety of channels (VRBO, Booking
- com, Expedia) but their product is barely usable in a variety of ways
- Really the onl
- Our main interactions with Rentals United are via their API
- Our in house PMS software connects to RU and pulls in reservation information, syncs calendars, pricing, taxes, etc
- Rentals United API is antiquated (XML only) and barely functional
- The endpoints frequently change with no prior warning, and you can tell they have no QA because we'll see that the change was some misspelling of an existing attribute that caused our integration to stop working
- We have to depend on a "comments" section in each reservation to pull in vital financial information like how much the guest paid in cleaning and taxes
- This information is frequently omitted and RU support just throws up their hands and claims ignorance as to why its not provided
- Almost every interaction with support is drawn out and doesn't lead to any positive outcome
Edward H.
Verified UserOverall great company, there are some part still can improve and grow together
Verified reviewer
Multi-channels,Quick support Good account manager (Ms Vivian ) The important part is system stable and a responsible account manager for our company
- Forgive my directness, System error happened many times between Airbnb and Agoda
- and sometimes B
- com
- This issue keeps happening it's very unfortunately seems the system is not very strong
- Rental Unite need to connect to Chinese channel *C-trip* and Japanese channel* Rakuten and Jalan * will be more powerful in Asia marketing
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