ReviewTrackers
Review of ReviewTrackers Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About ReviewTrackers
ReviewTrackers Screenshots
ReviewTrackers Features
ReviewTrackers Integrations
Customer Reviews
See why people love ReviewTrackers
Brett M.
Verified UserReal Estate · 501-1000 employees
Simplicity is key
Team is incredibly responsive. As platforms such as Facebook, Google and Yelp continue to make changes to their policies (which feels like every day) their ability to clearly explain and flexibility of their own platform is very helpful to continue to grow our brand online.
- -Ease of use encourages buy-in -Support is there -Trending keywords and platforms, a snapshot of performances, current month performance vs
- previous, etc
- Custom reporting and additional competitors that match our industry
- However, they are constantly rolling out new reporting and engaging the customer on what WE want to increase company-specific benchmarks
- Also, they haven't yet overpromised and underdelivered
Maria K.
Verified UserHospital & Health Care · 201-500 employees
A good simple & basic product for people looking for easy reputation management
I've had a positive experience. My team uses this tool regularly and we don't plan on switching any time soon.
- This product is very user friendly
- It was everything that you need for tracking your brands reputation online, but presents it in a simple and user friendly way
- You are able to select the different sites that you want to monitor reviews, set up alerts based on certain specifications and respond to all reviews in a log format
- For someone that owns multiple different brands/businesses, this is a quality & scalable solution to monitoring reviews
- The customer service could be better and the analytics platform could be a bit more sophisticated
- But overall, I think the bag for your buck is good with this product
Why they chose it
"When making a selection, we looked at cost and functionality. We felt with Review Trackers that we were getting the best price for the functionality that we needed."
Verified Professional
Hospital & Health Care · 10000+ employees
Basic review management
Hospital & Health Care
- ReviewTrackers did what the name implies: tracked and reported on review volume, so that we could see what our customers were saying about us
- The out-of-the-box product was very easy to implement, simple to learn, and easy to use
- Unfortunately, the reporting and monitoring interfaces were somewhat bleak at the time, and were not as visual or supportive as we would have expected
- In addition the product was not as dynamic as we'd hoped
- It simply curated and shared reviews as we received them, with little opportunity for customized or segmented reporting
- Also, there was a very low level of customer service intervention
- Our hospitals want to be able to respond to reviews with a local voice, with local perspectives
- We were basically told this wasn't supported
Why they chose it
"Cost, complexity and ease of implementation"
Cameron C.
Verified UserHospitality · 501-1000 employees
Super Helpful!
Makes grabbing review data for reports 10x easier! Also love having 1 place for all our reviews over all our properties making it much easier to monitor.
- Makes it easy for all of our managers across all of our properties to access and respond to reviews
- The dashboard is also great for monitoring all the reviews we get across all platforms
- The alert system is super helpful when wanted to respond immediately to those negative reviews
- Finally exporting reviews for weekly reports has never been easier
Not being able to directly respond to some sources without leaving ReviewTrackers (TripAdvisor) Not all review status change automatically when responded outside of ReviewTrackers
Switched From
Integration issues and Customer Service was not always responsive or helpful.
Why they chose it
"We got a good price across all our properties, and really it provided us with everything we needed/wanted to do. Very happy with the product/service!"
Doug K.
Verified UserHealth, Wellness and Fitness · 501-1000 employees
Keeping current with Google Reviews
Good experience so far.
- It gives us fairly quick updates on Google reviews
- This is needed in our industry to fix issues with our customers immediately
I wish there was an easier way to create a campaign to entice our customers to post positive reviews when they've had a great experience
Why they chose it
"Price was much better, but the other company did offer a lot more options."
ibadat s.
Verified UserTransportation/ Trucking/ Railroad · 51-200 employees
Getting reviews got so easier
Verified reviewer
- customized link to generate reviews with single click, notification on new reviews and sort feature to classify them for timely response are some of the most used features and this has helped increase our rating from 3
- 2 to 4 in last 6 months
The response feature needs to be improved as we cannot find the name of user in the response page
Switched From
reviews in gatherup were not shown for days on portal and their customer support was poor
Chris H.
Verified UserHospital & Health Care · 1001-5000 employees
Great way to keep track of your reviews
We like review trackers, but we have also recently started using some other tools that also include review tracking. We plan to evaluate those before renewing our ReviewTrackers contract.
- We can easily keep tabs on the reviews that are submitted for our various company locations
- It track more than just Facebook and Google, too
- And the custom reporting alerts are really helpful too
- It is pretty pricey but is still a helpful tool for us
Paola A.
Verified UserArts and Crafts · 2-10 employees
ReviewTrackers links reviews from various online platforms
Verified reviewer
ReviewTrackers allows our businesse to compare our online reputation against competitors, enabling us to identify areas where improvement is needed
Pricing details can vary depending on the size and needs of a business, which may not be ideal for smaller businesses with tight budgets
Turner A.
Verified UserFood & Beverages · 51-200 employees
Great option for review aggregation
We use it to track and resond to hundreds of reviews a month and it is a great tool overall.
- ReviewTrackers is easy to use and cost effective
- Tons of great features and mobile app to see your reviews and get notifications on the go
- The auto response features are hard to use sometimes
Hannah G.
Verified UserRestaurants · 1001-5000 employees
Time Saver
Huge time saver, clean and easy to use.
- The sentiment breakdown, the ability to organize reviews for easy response
- Which I could look at sentiment by restaurant and track specific reviews
- Wish there was less emphasis on response time, or the ability to turn it off
- Our operators don't care about that at all
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This is very useful service. The company presents itself in a very professional manner.
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