RMS
Review of RMS Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About RMS
RMS Screenshots
RMS Features
RMS Integrations
Customer Reviews
See why people love RMS
Ronyce G.
Verified UserHospitality · 11-50 employees
Happy Motel
Excellent and great customer support. Always happy to help you
- The ease of the program is booking chart
Don’t know how to use it all but I just call online and they are always happy to help
Sunny S.
Verified UserHospitality · 11-50 employees
Excellent product with even better Customer Support.
As with any product, each new version has its learning curve but in the case of RMS the learning curve is quite gradual as the product works so well, and if you know what its supposed to do, it just makes sense. And, if you need to, their Support Team is simply amazing!
- Ease of use, easy to train new staff on
- Setup or rates and channel management are much easier vs other systems used previously
Hard to say as I really enjoyed working with the product, all the way back from a server-based version in 2007
Switched From
Better product by far. The PMS works with Accommodation as well as F & B. Please note that we switched from Choice Advantage, the Choice Hotels proprietary system (even though that was free with our franchise fees). This website, Software Advice, does not show that system as an option in the field above so I have selected a company at random!!
Why they chose it
"Familiarity, ease of use and for training new staff, as well as price."
DeAnne A.
Verified UserHospitality · 11-50 employees
rms cloud
Verified reviewer
- Ease of booking and pulling relevant reports
- Overwhelming amount features that are sometimes difficult to implement
Kerry J.
Verified UserHospitality · 2-10 employees
Gets the job done
Overall fairly easy to get your head around for the basics. Good over view of availability.
- Almost all the rooms show on one screen and for multiple weeks
- It also keeps a record of old bookings that you can access when needed
- For a large group booking you cant put packages on multiple rooms at the one time
- You have to enter them all individually
- Often the totals when creating one tariff for the group adds up to the right amount in the totals but in the accom when you go to print a invoice the total is different
- If you go out of the booking and refresh the whole booking system it often corrects it
- Also invoices arent arriving in guests companies in boxes
- So I have to print off the invoice and send it via our scanner to the guest
Switched From
I used that one with my company in New Zealand.
Why they chose it
"It was already established here"
Debbie J.
Verified UserHospitality · 2-10 employees
great features, cumbersome to use, set up is a nightmare
As far as managing straight forward reservations, it does the job for us. I can see the potential of numerous features, but it's mostly wasted in our small mom and pop company. If we wouldn't lose our customer history and it wasn't such a pain to migrate our database, I'd find something that is easier for me to use.
- The triggered correspondence and ability to send SMS to our in house guests are great features
- Some of the reports are very helpful
- It's cumbersome to set up, not intuitive, I find it far more difficult to set up new rates or make changes in set up than our previous 2 reservation systems
- I'm not techy, and would not recommend it to anyone unless I know they are tech savvy
Switched From
Our previous software had a few glitches and didn't have all the features we wanted. I had a mental lapse and thought I should let our son-in-law pick the new software.
Why they chose it
"We permitted our manager-in-training to make the decision. Never again."
Grant H.
Verified UserLeisure, Travel & Tourism · 11-50 employees
Unreliable system prone to crashing
Overall dreadful experience. The support workers were good to deal with, but the program is just not reliable
- online booking functionality worked okay
- system prone to crashing multiple times during day
- Would sometimes take 10 minutes to perform a simple transaction
Switched From
Switched programs to begin taking bookings online
Why they chose it
"RMS seemed to be a more robust system. Unfortunately it just wasn't reliable. We ended up moving away from RMS after using it for 2 years."
Baris G.
Verified UserHospitality · 10000+ employees
My favourite channel manager is present in RMS Cloud
RMS Cloud works as promised and all functionas are quite ok and helpful for our operations. Customer service is above expectations and it is easy to understand the whole system however more OTA integrations are essential.
- As a hotel manager who used nearly the all considerable multiple channel management platforms in the industry, RMS Cloud's channel manager is by far the best one in terms of the functions it provides and the usability
- The orientation period of RMS Cloud to the staff that I worked with was really low and they could use it like an expert after 40 minutes of training
- Altough functions are working great, the number of OTA integrations is still low and needs to be increased
- Additionally more languages and the currencies should be supported in management panel which is essential for multi-national operating hotels with multi-national staff like ours
Switched From
RMS Cloud's multiple channel manager is the most user friendly and easy to implement. Our staff could adopt to work with that easier then STAAH that's why we switched to RMS Cloud.
Why they chose it
"RMS Cloud was the superior to other alternatives in terms of functions and user experience for especially for our beginner level staff."
Josh R.
Verified UserHospitality · 2-10 employees
WE love RMS and wish we had switched sooner!
Overall our experience has been great! All the automation saves us lots of time and makes us look more professional as well.
- We like that it's cloud-based so we can access it from anywhere on any device at any time we choose
- It's also very user-friendly for those taking reservations and the ability to easily take online reservations is great
Can be a little challenging when making changes in the backend, but if we ever have any issues tech support walks us through it
Switched From
Because Campworks looked and operated like a Windows 98 program. It was horrible and was not user-friendly at all. We hated it! The support was bad as well.
Sunil K.
Verified UserFood & Beverages · Self-Employed
Good software
I will recommend to my colleagues to run it
- It is very good soft ware to use and very easy to use
- Running speed is very smooth while using this software
Lan H.
Verified UserHospitality · 2-10 employees
Great property and channel management web-based app
Absolutely stunning app for accommodation providers.
- Love all the features you guys keep building and upgrading
- There are abundant of features that I might not have used or experienced
- They design it fit a wide range of properties from caravan park to 5-star resort
- [sensitive content hidden] is a great [sensitive content hidden]
- Nothing should be complained about
- They are simply free of faults
Why they chose it
"Their support team is the best. They are knowledgeable and fast and efficient."
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