Rocket Matter
Review of Rocket Matter Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Rocket Matter
Rocket Matter Screenshots
Rocket Matter Features
Rocket Matter Integrations
Customer Reviews
See why people love Rocket Matter
Jonathan D.
Verified UserLaw Practice · 2-10 employees
Super Helpful
Verified reviewer
- The thing I like most about Rocket is the people that help
- Rocket's customer service is fantastic
- They are helpful, knowledgeable, and professional
- Thank you Rocket Gurus and Wizards
- To get the most out of Rocket, one needs to be patient
- There is a lot you can customize, so it just takes time to get the most out of Rocket
- Be patient and curious
Why they chose it
"At first, it was a financial decision. But after we saw what Rocket could do, we decided to stay with Rocket because of the features."
Liisa S.
Verified UserLaw Practice · 2-10 employees
Rocket Matter is great case management software
It has been very good which is why we have stuck with them for 7 years now. It is especially highlighted for me now that we also have a CRM software. We have had 2 different CRMs and neither one of them had the easy standard reporting features of Rocket Matter. I would consider using RM if they had a CRM.
- I love the reporting features that are built in
- It makes it easy for me to find data about the operation of the business
- It is very easy to run invoices and track time
- It is difficult to pull reports that are not standard part of RM package
- The RM team has helped us device a way to do so but it is still clunky
- It also took approx 20 hours of my staff time working with RM team to make it possible to add interest to client invoices
- It something that should be standard in any case management software that does billing
Switched From
Time Matters was software not cloud based and it was getting difficult to maintain. Also their customer service was not helpful.
Why they chose it
"Rocket Matter was able to be more flexible with our team and develop a contract that worked for us. That was the selling point and is why I will not go to Clio."
James D.
Verified UserLaw Practice · 2-10 employees
Dated Product, clunky interface.
Their support desk employees are responsive when you call them for support, but their development side is sorely lacking. Overall, how good is it? My old firm developed our own in-house software in the late 1990s that still out performs Rocketmatter.
- RocketMatter was a good value for the money when it first came out
- It has fallen well behind other software now
- When we signed up for RocketMatter is was being praised as a modern platform
- Unfortunately it is not modern
- It is now like driving an old used car held together with duct tape
- RocketMatter is not updating the platform at all
- It seems like all they do is release APIs to allow other programs to link to it
- Many of those links are clunky, ill conceived and generally a nuisance
- I defy anyone to use, for example, the Fujitsu ScanSnap integration, or their mobile apps
- Both are so ill conceived and executed that they are essentially worthless
- If you ask questions about improvements, RocketMatter refers you to another site called Receptive where they ask you to identify potential improvements
- They don't appear to be updating it, as they have "planned upgrades" listed as upcoming in the future (more API connections) that they released a year or more ago
- They also don't appear to be reviewing suggestions on the site, as noted by people posting there
Why they chose it
"At the time, it was better rated."
Aaron G.
Verified UserLegal Services · 2-10 employees
Easy to use and full of features
Verified reviewer
- Ease of use and setup
- Customer service has been great and responsive
- Also the cost for what it does is reasonable
- There a ton of integrations that RocketMatter has, but most require their own subscription
- So the cost of this is only the start
- From my research, all of the practice management software requires other software and most of that software requires a subscription
Switched From
Tabs3 was Windows based and I wanted to move towards a Mac operating system. The Windows server environment became expensive to maintain and costly when things did not work. I was looking at various cloud based systems so it would not matter what computer operating system was being used.
Why they chose it
"Ease of use. It was recommended by other attorneys who had experience with other practice management systems."
Kareem I.
Verified UserInformation Technology and Services · 2-10 employees
Rocket Matter Review
It's been pretty solid, but there have been a few really heavy bumps in the road to get us to full functionality. Customer support team is excellent (shoutout to [SENSITIVE CONTENT HIDDEN]) but it took us a really long time to get to being able to use the system fully.
- Ease of overall billing process and generating Prebills
- Other systems required too much additional work to generate an invoice or mark-up a Prebill
- Rocket Matter made it so I have to do less than three steps to generate bills and it has saved a ton of time
Not being able to write checks directly out of Rocket Matter and having to invest in Quickbooks additionally
Switched From
We liked the user-friendliness of Rocket Matter and the potential that it could bring.
James B.
Verified UserLaw Practice · Self-Employed
Great Service and Functionality
I am very pleased with the service.
That is is a cloud based program with updates and customer service included in the subscription
- I would like a billing option to have the timer, with a short description of the action (that is always generated on the invoicing), but another section for notes (because I will sometime take notes on the timer description) that do not generate on the invoicing
- Because, sometimes I will have to go back through the invoice and delete verbiage
- Also, the phone/iPad app does not work very well
- I find
Switched From
Amicus always seemed to have issues, had updates that needed to be purchased that were costly, and required you to be at the computer in the office to access.
Why they chose it
"Not sure...honestly. I just looked at RM first and liked it."
Lynn J.
Verified UserLaw Practice · 2-10 employees
RM Review for Law Office
I have used this product for timekeeping and billing for over 8 plus years now. It seems to work well with my office.
- It is user friendly
- Some of the billing I would like to change as to how it prints out, but maybe that is user error
- Customer service is excellent
- The billing features are a little dated
Switched From
It was time to update.
Why they chose it
"I am not sure, but I thought at the time that it was probably more user friendly."
Lisa G.
Verified UserLaw Practice · 2-10 employees
Much better than previous billing software(s)!
It's been great. Support is fantastic!
- It's very easy to use and the support staff is fantastic
There is not feature to add admin users for billing without paying for an additional user
Switched From
Rocket Matter made more sense for our needs
Why they chose it
"We used Time Matters previously but once we reviewed Rocket Matter we realized that it was much easier to use."
Tracie P.
Verified UserLegal Services · 2-10 employees
Billing is so much easier!
Overall Im very pleased.
- The ease of batch billing and notifications to client
- Our previous software was awful and did not include blast emailing to customers
- Now that we have switched back to RM my billing is being done regularly and clients are not missing invoices
Recently I needed a report run for a client and I was not able to easily get the information I needed
Switched From
I am a 20 year paralegal and have used several different billing platforms. Zola Suite is literally the worst I have ever used.
Why they chose it
"Seemed to fit my needs better and we had previously used it so I was familiar with it"
Amanda K.
Verified UserLaw Practice · 2-10 employees
Rocket matter small firm user
I feel stuck. I can’t really get what I need from rocket matter but I can’t easily export data.
- I like that it’s web based and can be used anywhere
- Both the attorney and the assistant can log in and add time
- Easy way to manage trust account
- Nice that there’s an app, too
- It’s not very intuitive
- If you create an invoice and need to make changes, it’s really difficult
- Lots of different screens
- You cannot retroactively enter interest on an invoice from a certain date
- Expensive compared to similar products
- Hard to export data to move to another program
- Customer service is not very helpful
Switched From
Web based, free trial, state bar association discount.
Why they chose it
"Free trial, state bar discount (I incorrectly assumed others in my state were using and liked)"
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