Sage CRM

Review of Sage CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs.

Overview

About Sage CRM

Sage CRM is a cloud-based customer relationship management (CRM) solution tailored specifically for small and midsize businesses aiming to optimize their customer experiences. This comprehensive platform provides a suite of tools designed to manage both new and existing client relationships, streamlining operations across sales, marketing, customer service, and more. Notable applications include integrated modules for sales and marketing automation, customer service, help desk, and social CRM, fostering a holistic approach to managing customer journeys. The platform’s capabilities are enhanced with robust mobile features, ensuring that teams can access customer data and functionalities on the go, boosting productivity and responsiveness. Sage CRM supports both cloud and on-premise deployments, offering flexibility to businesses based on their infrastructure preferences and requirements. Sales teams can leverage Sage CRM to monitor sales agent performance, forecast trends effectively, schedule meetings, and manage the sales pipeline more efficiently. The dashboard provides immediate visibility into current sales deals, while advanced reporting and analytic features aid in forecast...

Sage CRM Screenshots

Sage CRM Features

Features of Sage CRM
Calendar Management
Customer Journey Mapping
Email Management
Quotes/Estimates
Reporting/Analytics
Sales Pipeline Management
Segmentation
Task Management
Territory Management
Workflow Management

Sage CRM Integrations

Microsoft Outlook logo
Microsoft Outlook
Mailchimp logo
Mailchimp
Sage 300 logo
Sage 300

Customer Reviews

See why people love Sage CRM

5 Star
50%
4 Star
20%
3 Star
20%
2 Star
10%
1 Star
0%
Esther B.

Esther B.

Verified User

Architecture & Planning · 51-200 employees

Used daily for more than 2 years
Dec 22, 2025

Sage is an excellent resource for account management

I was easily able to keep track of our data base and bill customers I also. Liked being easily able to arrange a delivery based on the captured data

What they liked
  • I liked the ease of updating accounts and billing clients
Room for improvement

I found the process complicated and not as user friendly as it could be to load a client account

Switched From

The operations of the company changed from. Warehouse to dropshipping

Why they chose it

"Mostly because of the advertising and the reputation from our colleagues"

Kasondra C.

Verified User

Marketing and Advertising · 501-1000 employees

Used daily for more than 2 years
Dec 22, 2025

Sage is great

Easy to navigate and links with your clients etc.

What they liked
  • Easy and always updating to perform better
Room for improvement
  • Would b nice if it could synch w outlook
Switched From

Ease of use and price was better. Turned out to be a better product ll the eay around.

Sheral G.

Verified User

Real Estate · 11-50 employees

Used monthly for less than 2 years
Dec 22, 2025

SAGE is outdated

I didn't like it at all. Now that we have KVCore, which is SO MUCH BETTER. But yet, our firm has not made KVCore mandatory, and yet the DB do not integrate, so if I have a new client in KVCore, I need to manually add to SAGE. I don't do that.

What they liked
  • I never liked SAGE compared to other CRM
  • I couldn't WAIT for our company to move to another CRM
Room for improvement
  • It was clunky, it was hard to manage my DB of contacts
  • Constantly having to "rank" the clients into groups based on their activity, so that I could market to "active" contacts was tedious

Dawn O.

Verified User

Construction · 51-200 employees

Used weekly for more than 2 years
Dec 22, 2025

CRM - make it work for you

Using Sage CRM has been and still is a positive experience for me, due to it being set up to do exactly what I need it to do, makes my job so much easier. It has a really informative dashboard and it's search facilities make finding customer records an absolute breeze even with the tiniest bit of information to search on. the ability to schedule task, appointments and reminders is a great help plus the ability to set these up for colleagues, much more streamlined that having to send emails or set up calendar invites for things; overall Sage CRM is a great bit of software

What they liked

I really loved that our Systems Integration Team could custom build workflows so applications within CRM work exactly as we needed them to and showing data which was relevant to us rather than having 'out of box' generic options

Room for improvement

Sometimes workflows could be 'click heavy' which couldn't be changed but only a minor niggle - plus points far outweighed this downside

Switched From

The business has outgrown Act so we upgraded to Sage CRM which suited us much better

Ian S.

Verified User

Construction · 11-50 employees

Used weekly for less than 2 years
Dec 22, 2025

Detailed Accounting Software

Overall, we have been very pleased with this product. We have been able to do integrations with other purchasing and management software.

What they liked
  • The reporting features are really good
  • Our company uses them to do deep dives on specific aspects of the business
Room for improvement
  • It may be slightly antiquated when compared to newer accounting systems
  • Onboarding new users can be troublesome

RAVINDER S.

Verified User

Hospital & Health Care · 2-10 employees

Used weekly for less than 2 years
May 28, 2026

The powerhouse of small business accounting

Everyday accounting and balance sheet reports. Links very well with my accountant.

What they liked
  • A solid reputation that lasts over the whole product timeline
Room for improvement
  • There are many different functions and each one costs money
  • The subscription based payments mean it is difficult to break away onto another platform
Why they chose it

"I have been using it for some years and thought we could change to save money and use a lifetime license. However, the stable is Sage and like it or lump it, it does exactly what it says on the very expensive tin!"

Mike M.

Mike M.

Verified User

Construction · 11-50 employees

Used daily for more than 2 years
May 28, 2026

Industry Standard so everyone uses it

It allows us to all our accounting in one program

What they liked

you are able to create change proposals and then change orders in order to track costs and link everything together

Room for improvement
  • There is no "smart" technology with the program
  • It does not remember what cost code you entered on the line above, very frustrating
Andrew M.

Andrew M.

Verified User

Computer Software · 51-200 employees

Used monthly for more than 2 years
May 28, 2026

Sage CRM's newest version s a refreshing improvement over the older UI

The ability to natively integrate directly into this CRM which couples Sales data of the CRM, with marketing data being captured via 3rd parties. Incredibly streamlined and straight forward contact management database.

What they liked
  • Sage CRM is a fully customized client relationship management suite with a wide array of different tables and data storage
  • With a the ability to choose on-prem or hosted, this allows more control over where the data is being stored and how
  • The 2018 interface is a huge face-lift to the older styled CRM layouts
  • Really makes Sage seem new again
Room for improvement
  • The architecture can be incredibly complex given the age and various modules clients may be using
  • The Sage CRM does not have as quite a robust partner/member community as some of the more user friendly CRMs in the SaaS market
Kathlene May D.

Kathlene May D.

Verified User

Marketing and Advertising · 10000+ employees

Used daily for less than 6 months
May 28, 2026

Sage CRM is Great

Verified reviewer

What they liked

A beneficial tool to use and best in customer relationship management for my business needs, it has a feature where you can make your marketing campaigns perfect and accessible It is just that you cannot easily Logged on to this software maybe because it is not cheap that other competitors, it could be better if it makes cheaper and easily accessible

Room for improvement
  • I love using this, and no problem with this tool
  • It has too many benefits on my financial needs, and I am more productive while using it on my projects and doing business with my clients on UpWork
Alyssa P.

Alyssa P.

Verified User

Construction · 501-1000 employees

Used weekly for less than 2 years
May 28, 2026

Essential in the construction world

Verified reviewer

What they liked

From what I know Sage is largely used in the business/construction world, it's essential to any professional

Room for improvement

At times it can be slow but with upgrades over time I have definitely seen an improvement in it's worth

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