ServiceBox
Review of ServiceBox Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About ServiceBox
ServiceBox Screenshots
ServiceBox Features
ServiceBox Integrations
Customer Reviews
See why people love ServiceBox
Maxine L.
Verified UserConstruction · 11-50 employees
Great software from a Canadian Company
Overall great software to use given that we use Sage50 Canada. Would recommend, especially if you are using mostly on computer.
- The biggest pro for us is they fully integrate with Sage 50 Canada
- No other software on the market does it
- The also have a very responsive development team that is helpful when there's issues
- It's also helped streamline our operations from paper to electronic
- Relatively flexible software to adapt to individual business needs
- They are also priced really competitively and they've also grandfathered us as we've been with them a long time
- Very easy and intuitive to use for the most part
- It's made quoting customers so much easier than what we dealt with in the past
- The app is a bit tedious to use
- When you click open a work order, you have to wait til it loads a webpage
- It's not super seamless for those who are using it on the phone
- No real issues on the computer
- Their servers will slow down and go down occasionally
Why they chose it
"I searched for 6 months and went on numerous calls. Service box was the only app that seamlessly integrates with Sage 50. We've even had cold calls of other companies since then and I turn them away immediately as there's no Sage 50 integration,"
Anna R.
Verified UserConstruction · 11-50 employees
Good program with a few drawbacks
It's met our needs in that it allows us to have a live database that our technicians and our office can see at the same time so that we all have the information that we need.
- I like that the program allows us to keep records of our customers and their equipment all in one place
- It simplifies and streamlines our service department and allows us to be more on top of sending out quotes to customers
- It is slightly limited on the customization side of things, such as how invoices and quotes are formatted
- It also doesn't allow you to look at the pictures of equipment that you've saved to a jobsite, which defeats the purpose of saving a picture
Why they chose it
"Because it had the most customization to our needs and it already was based on HVAC, which is our field."
Ryan S.
Verified UserConstruction · 2-10 employees
Top notch
Verified reviewer
- Love the quoting format, timesheets, ease of operating
- Support
- I HAVE NO COMPLAINTS
- Would recommend this to any company
todd w.
Verified UserSecurity and Investigations · 11-50 employees
Alliance's Future Program
We were fine with the deployment and use over the last few years but the latest price increase has us shopping.
- Ease of quoting and data entry
- Its cloud based
- Easy to train new personnel
- i'm not sure what else to write
- Thanks
- emails sent out end up in spam for a lot of our existing clients, meaning they do not pay their invoices without extra manual work
- We also see inconsistencies by all staff, to compensate we review things twice as the details can be different each time we review an account's data
Switched From
its microkey we switched from but your review could not locate? The accounting package was cumbersome, especially in the tax fields
Why they chose it
"lower price, ease of implementation............."
Nathan P.
Verified UserRetail · 51-200 employees
Service Box Rocks!
Overall it has been very good. I would recommend. Very user friendly, very accurate, works with our accounting system.
- Super easy to learn and user friendly
- Hardly any glitches in software, Multi device compatibility
- Easy to find information when needed, from work order, quote or other
- The follow up feature needs some work
- Very difficult to dismiss alerts
- I have been trying to figure it out for quite some time
Switched From
Lack of support from company, outdated software that could only be used on windows 8 laptops.
Jeremy S.
Verified UserRetail · 2-10 employees
Service Box...meh.
Good for now but we plan on switching soon. The customer service people have to be emailed for any changes.
- The CRM function helps with daily operation
- The scheduling option to drag and drop are nice
- Notes on customer profiles are good
Simple tasks are made complicated by this software such as zipcode not printed on work orders, screens not properly displayed on cell phone, and the quality of pictures uploaded are not very good
Why they chose it
"Cost was a big factor in our decision making process."
Scott S.
Verified UserTelecommunications · 2-10 employees
Happy new customer
Overall, the productivity of our technicians and office staff seem to have increased. No major complaints on the software.
- The onboarding support offered by the team was excellent an it also covered some of the customization needed for your business
- The Training that they put on for our technicians was very helpful as well
- The mobile app used by technicians, in my case is a bit clunky
- It comes up with many notifications when a job is scheduled, moved or changed, but the amount of notifications tends to lead me to ignoring them all together
- If it would open directly to the Web view of ServiceBox, that would be very helpful
Switched From
The feature set in ServiceBox is much greater and TradeTraks scheduling was very painful to work with.
Christianne B.
Verified UserElectrical/ Electronic Manufacturing · 2-10 employees
The best program for service Industries
Wonderful!! You really get a well organized platform for your business that is worth every penny!! They help you every step of the way so nothing is missed or done incorrectly.
- Service Box is a great company and the software is great for service industries
- Keeps you very organized and your employees on point
- The only thing is I wish they tracked commissions but I hear it is in the works
- So I am very excited
Switched From
Price and more features to use in Service box
Mark M.
Verified UserBuilding Materials · 11-50 employees
Good but not Great
Overall pretty good but would be great if it had inventory management with multiple vendor ability and bin locations.
- Ease of use
- Program is relatively simple and great for smaller businesses
- I really like the design of the schedule
- No inventory control to manage products sold, Lots or error messages and it has become very slow at times
- Like the program has to wake itself up every morning
Tarek G.
Verified UserGlass, Ceramics & Concrete · 11-50 employees
Reasonable Value for Money
Overall, I would say I’m partially satisfied, given the type of work we do (mainly service work and new installation projects). I believe it offers reasonable value for money.
- Overall, it is user-friendly and requires minimal training
- I also appreciate how it integrates work orders with quotes and invoicing, as well as its ability to synchronize with various ERP systems
- The scheduler requires significant improvements
- Additionally, the application can be slow and unresponsive at times, and the reporting functionality also needs substantial enhancements
Popular ServiceBox Alternatives
ServiceBox
See what companies are saying about Software Advice
This is very useful service. The company presents itself in a very professional manner.
Subscription Successful!
You've been added to our newsletter.
Write a Review
Share your experience to help others make better decisions.