ServiceChannel
Review of ServiceChannel Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About ServiceChannel
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ServiceChannel Features
ServiceChannel Integrations
Customer Reviews
See why people love ServiceChannel
Ryan N.
Verified UserRetail · 1001-5000 employees
Strong end user experience, but with a slightly complicated back end
Verified reviewer
- Service Channel was our mode of communicating all site level service/maintenance needs for 2 years until we switched to a different service
- From an end user experience, SC allowed a great deal of customization in pulling reports, had a mobile app (that actually worked even better than the parent web based app) and was very functional for daily use in regards to submitting tickets
- The back end of SC, however, was much more difficult to manage and integrate into a large company
- We ultimately switched to software we were already utilizing for other purposes that had service ticket abilities
Alan D.
Verified UserRetail · 5001-10000 employees
Louis Vuitton and Servicechannel
With just about 9 years working with Servicechannel, our overall experience has been strong and a true partnership. From the implementation to the daily use of the system, Servicechannel is the perfect tool for the stores of Louis Vuitton, our teams and our vendors to make each a luxurious environment to work and shop at.
- Key strategic partner in keeping each of our homes of Louis Vuitton a luxurious experience
- The Servicechannel team are true partners in understanding our needs and working with us on doing all as well as allowing us to stay on budget
- All are professional, kind and genuine in their care for us as a client
There are limited times the service can be a bit slow, but this is just me searching for a reason and not a common issue
Why they chose it
"References from other companies using the system. Ease of use. Ability to make it our own in both usage and internal marketing."
William S.
Verified UserFacilities Services · 501-1000 employees
ServiceChannel, the King of CMMS
Extremely positive. We recommend ServiceChannel to our new clients. The lions share of clients at MaintenX use the ServiceChannel platform
- I find ServiceChannel incredibly efficient for managing a vast array of details when deploying technicians across the United States, whether they need to solve problems in remote areas or metropolitan locations
- The platform ensures that technicians are capable of reaching stores promptly, diagnosing issues effectively, and communicating seamlessly with store management and our headquarters
- ServiceChannel helps in managing all these transactional details smoothly
- I also frequently use its work order management feature along with its capabilities to track the status of work orders, including time of arrival, completion, and when parts are due
- The platform's ability to manage certificates of insurance, commercial details, banking, and invoicing information is invaluable
- Additionally, ServiceChannel's performance scorecarding feature proves useful for evaluating our services with each client
- I appreciate the integration with our work order management system, which, thanks to the API connection, ensures that data flows smoothly, enabling productive transactions
- Having used ServiceChannel for over twenty years, I regard it as one of the pioneers of CMMS software systems for multi-site clients and continue to consider it among the best solutions available
- Its reliability assures me enough to consistently recommend it to clients, friends, and colleagues, even rating it 10 out of 10
- There are times during peak use that the screen refresh time lags by a second or two
- It is nnt a big issue but sometimes slows you down when on the phone with a client
Fred S.
Verified UserEnvironmental Services · 2-10 employees
Worst software ever. Avoid at all costs and you will lose suppliers.
Nightmare, we left the client and we left with unpaid invoices. Screw it, big loss. If a client uses that service, I am not touching it.
- Worst ever for suppliers
- We are leaving a client because that software is such a nightmare
- Keep your money, we'll service others
- User completely UNFRIENDLY, complicated, illogical, designed by PC people, zero empathy, focused on doing a million non-necessary things and the basic stuff is so unaccessible
- If you are not a PC expert or IT consultant and you are a regular business owner, this will be a nightmare for you
- Avoid clients who push you into this
Chelsie D.
Verified UserFacilities Services · 51-200 employees
Use of Service Channel as a Vendor Partner
I love Service Channel and the integration portions with other software. It reduces manual work a lot and is very beneficial to have everything in one place.
- Service Channel is great for streamlining information
- It is easy to navigate and helpful in keeping all information in work order management in one place
- It is worth the cost for the ease of use
- There is an app that is used in the field which assists in technicians completion and onsite proof
- Service Channel has opportunities in the IVR aspects
- There can be better, simpler instruction for use for technicians in different languages
- There is also opportunity in the check out feature
Miranda L.
Verified UserFacilities Services · 51-200 employees
ServiceChannel provides ease and convenience
My overall experience with ServiceChannel has been great. I love when my accounts are integrated with this because I know it will be easy to use and it's a great tool to communicate to my clients within because we can have all the information upfront between both parties such as photos, IVR check in, and communication.
- I really enjoy using ServiceChannel because it is straightforward and simple to navigate
- My primary tasks involve using the proposal and note features, and I find that it consistently serves as an excellent tool for our company to communicate with clients and manage our work orders
- I especially appreciate when my clients are integrated with ServiceChannel, as my familiarity with the system over the past few years makes the process even smoother
- One drawback I have observed with SC is that if a technician is unable to clock into a work order through the app, they must call in and have an SC representative manually clock them in
- The representative then adds a note to the work order to document this
- However, this does not count towards the providers IVR scorecard so it documents it as if we didn't check in at all since it was not able to be done through the app
- I don't find this entirely fair that it doesn't go towards our score because we did take the time and steps to clock in some sort of way due to the app itself not working
- Another note would be that we can't change the schedule date once the expiration date has gone by, so we have to reach out to the client to change those since it won't allow us to, even if we've scheduled on our end
Brittni O.
Verified UserFacilities Services · 51-200 employees
Streamlined, Convenient, Makes Things Easy!
Powerfully streamlined, makes our jobs easier with automated reports, integration with our CRM software and 24 hour support, etc.
- I love the capabilities for Service Channel to be integrated with our CRM software
- This eliminates a huge amount of administrative work and redundancy as far as leaving notes, checking in and out times being communicated automatically into our system, automated reports indicating how many work orders are open and for how long, what work orders are being auto-sent to us, what work orders have yet to be invoiced, etc
- I love the 24 hour support and the quickness with which they resolve any technical issues
- I don't know of too many other CRM sites that have capabilities like Service Channel does
Some auto-completion steps seem to require us to ask that work orders be re-opened - but there are not really any other things I dislike about Service Channel
Andy F.
Verified UserFacilities Services · 51-200 employees
20 Years of Reliable Partnership and Seamless Integration
What really sets ServiceChannel apart, though, is the people. Over 20 years, they’ve become more than just a platform — they’ve become true partners. We really appreciate how dedicated they are to helping us serve our clients efficiently and effectively.
- We’ve been with ServiceChannel for over 20 years, and it’s been a game-changer for our business
- Their API integration makes it easy to keep everything in sync between our system and our clients, saving us time and cutting down on double entry
- The platform itself is super user-friendly — easy to navigate and quick for new team members to pick up
The ability to pull a vendor scorecard has improved but use an improvement on ability to conduct a deep dive faster
Dylan F.
Verified UserFacilities Services · 51-200 employees
Service Channel is the backbone to our clients success.
It's amazing, I couldn't imagine working without Service Channel. Our clients seem to love it as much as we do.
- I really appreciate how user-friendly Service Channel is
- It's been a great tool for my clients to successfully manager their WO's
After many years of using Service Channel I can confidently say there isn't many issues with their software
Verified Professional
Accounting · 51-200 employees
Love the process
the overall experience has been very nice. T definitely recommend service channel to others. the simplicity of it make sit so worth it
- It is very easy to work with and always helpful with any issues arise
- The app allows the client and customer to navigate the system
The downgrade process I wish we could just update it ourselves instead of having to wait on the client to complete it
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This is very useful service. The company presents itself in a very professional manner.
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