ServiceTitan
Review of ServiceTitan Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About ServiceTitan
ServiceTitan Screenshots
ServiceTitan Features
ServiceTitan Integrations
Customer Reviews
See why people love ServiceTitan
Logan M.
Verified UserElectrical/ Electronic Manufacturing · 2-10 employees
ST- Honest review
Overall it has been great. ST has transformed our company, and has helped up define processes and procedures, and work more efficiently.
- Probably the best thing is the customer support
- I appreciate that I can call at any time and get the help/advice I need
- I also appreciate the opportunities for growth both personally and professionally
- The biggest issue I have with ST is that some of thier features are very laggy, and are not able to be changed
- There are different parts of ST that would be super helpful if it can be changed to fit our companys style/processes, but are unable to be
- Also they always are trying to get you to spend more money
Hunter L.
Verified UserConstruction · 11-50 employees
Powerful All-in-One Solution for Streamlining Operations
ServiceTitan has significantly improved our business operations by streamlining scheduling, dispatching, invoicing, and reporting into one powerful platform. The automation features save time and reduce manual errors, while the reporting tools provide valuable insights for decision-making. However, like any robust software, it requires proper setup and ongoing management to maximize its potential—especially in areas like inventory. With the right team in place, ServiceTitan can be a game-changer for operational efficiency and business growth.
- What I like most about ServiceTitan is its ability to streamline our entire workflow in one platform
- The scheduling, dispatching, and invoicing features work seamlessly together, reducing manual work and increasing efficiency
- The reporting tools provide valuable insights, helping us make data-driven decisions
- Additionally, the automation features save time and improve accuracy, while the mobile app keeps our team connected in the field
- The inventory system can be challenging when scaling, especially if you don’t have dedicated personnel to manage setup and ongoing maintenance
- Without proper oversight, it can become difficult to track materials accurately, leading to discrepancies in replenishment and job costing
- The setup process requires careful planning and continuous management to function efficiently
Switched From
Difficult to use and grow starting to show its age.
Why they chose it
"Seems like it lacked a lot of features compared to ST."
Pamela M.
Verified UserConstruction · 51-200 employees
Super Happy Customer!
Great!! Customer service is still amazing and they are ever evolving to their users.
- Customer support is superlative
- Privileged to be a part of their product advisory group seeing new ideas, sharing thoughts and suggesting new things that are actually considered
- They care about the users
Needing custom reporting across areas within ServiceTitan that currently isn't available although they are working on it
Switched From
Our old system was so antiquated and we were lagging in the industry as a result of it.
Robin F.
Verified UserBuilding Materials · 11-50 employees
Think twice
Our on boarding consultant was the best. He was super helpful and patient. After that it has been a nightmare
- The customer-facing estimate layout is probably my favorite thing about Service Titan
- Other than that it's a lot of hype
- Service Titan might have the worst support system I have ever experienced
- Good luck ever getting a hold of anyone if you need help quickly
- Alla is our rep
- It takes days sometimes
- The planned service agreements are confusing and you may lose them in the integration to service titan
- You can get more help from Microsoft AI then Service Titan's knowledge base system that is designed to help you
- Overall, I would not recommend and we are currently in the process of looking for another management system
- So many other things wrong but these are the highlights
Switched From
We wanted to have more capabilities and better estimates
Why they chose it
"We liked what was offered and all that it could do. We were promised that we would have enough support."
Chris M.
Verified UserMechanical or Industrial Engineering · 2-10 employees
ServiceTitan Review by Mr. Moseley
My overall experience with ServiceTitan was very pleasent. ServiceTitan provided me with everything I needed for the business to stay organized and efficient.
What I liked most about ServiceTitan was how easy and painless it was to setup for the business and link multiple devices keeping everyone connected
What I liked least about ServiceTitan was the few software issue's the I faced with the ServiceTitan mobile app
Why they chose it
"I chose ServiceTitan over FieldEdge because of the well put together software, mobile and on computer, and the customer reviews were better for ServiceTitan."
Carrie L.
Verified UserConstruction · 51-200 employees
Tremendous software that allows for company growth
We've had a great experience so far. Our CSR [sensitive content hidden] is amazing. I hear a lot of feedback that other customers have unresponsive CSR's and I have had the complete opposite experience. Can't say enough good about [sensitive content hidden].
- The ability to tailor it to how our company operates
- Very user friendly
- I also appreciate how the company listens and tries to make changes to the software for the betterment of their customers
- The inability for the office side to see how the app operates on the tech side of things
- It makes it difficult to troubleshoot when a tech has a question
- I'd like to see the ability for admin to have an app login for training and troubleshooting purposes
Switched From
We had outgrown Jobber as a company. It did not have the reporting capabilities and it did not have an audit trail that we desperately needed.
Why they chose it
"Bigger, more sophisticated software that allowed our company to grow."
Danielle T.
Verified UserConsumer Services · 51-200 employees
ServiceTitan Changes the Game!
We have had a wonderful experience. The staff are always supportive, and we have been able to gain visibility on what is being done in the office and the field.
How well both the office and mobile side run, so that our staff are all working at their best
- We truly have had no strong dislikes
- Any times we run into difficulties or questions, someone supports us finding the best way to complete what we need
Switched From
Our legacy software as outdated and cumbersome, ServiceTitan had tons of features that e could tell would make sure our business stayed current, and also address the need for multiple apps/softwares in the past.
Sanjeev K.
Verified UserConstruction · 11-50 employees
ServiceTitan: A Complete Solution for HVAC Business Growth
ServiceTitan is an all-in-one software solution for the HVAC industry. It can help a small organization grow and scale to new heights. The platform offers all the essential features for every department — from Accounting and Dispatching to Inventory and Pricebook management. You name it, and it’s there!
- The dispatch board overview is amazing — it's so easy to navigate and manage jobs
- There's always a better way to do things, and this platform helps you discover them
- There are a lot of features I really like, and honestly, each one is worth mentioning
- Still, I feel like even if I list them all, I’d probably end up leaving a few out
- The process of creating estimate and proposal templates can be quite complicated for new users
- It's difficult to become familiar with it initially, and the learning curve feels steep
Switched From
Housecall Pro was pretty limited on features and just didn’t cut it for a bigger team. It’s fine for smaller setups, but once you grow, it starts to fall short.
David P.
Verified UserConsumer Services · 201-500 employees
In the Trades? Use ServiceTitan
Very pleasant experience, supercharged our field staff. Much better than even its closest competitors.
- Reporting features and "build your own reports" with easy-to-use templates
Chat support, much to be desired, I know thats MOST companies, but for one that costs so much, its really annoying when the end user knows more than their support team
Switched From
Ease of use, referrals, and attending an event.
Jonathon M.
Verified UserConstruction · 2-10 employees
Service Titan
Overall the experience has been great! I would recommend it to everyone. I would recommend using this to change the game of HVAC
- The ease of dispatching technicians
- We have all of our technicians on service titan and they are able to get their jobs and get to the job quickly
- The admin side is confusing
- Sometimes trying to set up the pricing and all can be really confusing
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