ServiceWorks
Review of ServiceWorks Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About ServiceWorks
ServiceWorks Screenshots
ServiceWorks Features
ServiceWorks Integrations
Customer Reviews
See why people love ServiceWorks
Deepak P.
Verified UserConsumer Services · 2-10 employees
Reliable, Efficient, and Easy to Use
Overall, the entire SW support is very helpful. SW itself is vast software, and there is pretty much everything you need to do your job. I run Appliance Repair Company (Appliance Pal), and it is the best software to run this type of business.
- They have an awesome support team ready to help in every way
- Software is easy to use
- Straightforward: Streamlined scheduling and dispatching made our workflow so much easier
- Invoicing and payment tracking are super intuitive
- Customer support is responsive and helpful
- Everything in one place—from work orders to inventory
- More enthusiastic: Absolutely love how organized our team is now—ServiceWorks keeps us on track
- The mobile app makes it easy for our techs to update jobs in real-time
- Billing clients is a breeze—no more headaches
- The customization options fit our business perfectly
- Their system needs a lot of maintenance and keep it running
- A lot of times they go through system glitches
Michael F.
Verified UserConstruction · 2-10 employees
ServiceWorks is worth every penny and more
I would recommend this product to any small business. We have a very good database and I am quite happy with the consistency of our client experience!
- The app is great for our on site installers and the reporting for our accountant is easy
- The templated notifications are very good
- Implementation was challenging and the notifications set-up took some time to get it all working
- The emails and back end set up were the most challenging
Why they chose it
"Price and Simplicity. I have implemented various ERP solutions in my career and this one checked all the boxes for us."
Dana F.
Verified UserIndividual & Family Services · Self-Employed
Keep Looking Don't Do It
HORRIBLE communication Nobody actually knows what they are doing Turnover with employees is really high I kept believing they would do right. They would fix it. So I have stayed and believed in them because who would actually harm businesses and single mom business owners. Clearly, you have found the place
- It offers everything that I need - BUT - none of it works I have no clue what it is that I like at this point other than I have personally spent 100's of hours of my time invested into doing the work that the app was supposed to do, myself
- Fixing invoices, myself
- And believing they would actually do it
- I have put so much time into it that it makes me want to get my monies worth - especially since I have done their work for them without being paid
- As of this year alone, I overpaid my contractors by over $5,000 because ServiceWorks was double tipping them in their system
- I was losing money on half of my jobs
- Not only have they not fixed it, but they owe me over $5,000
- At the beginning of using them, even though all of the boxes were checked and it appeared that client's were paying tax - tax was not calculated into the total of the invoice
- I lost over $1,000 in taxes right off the bat
- Messaging constantly crashing
- And now payroll is SO messed up I don't even know what to do
- They said they fixed it
- IT'S WORSE
Max B.
Verified UserConsumer Electronics · Self-Employed
Avoid at all costs.
I am a small business owner and a one man band. I do everything myself along with running 25 calls a week and being a single parent of two kids. In the sales calls they promised me they would make sure I hit the ground running. When it because apparent their service wasn't going to work for me they wouldn't let me break my contract.
- I liked the idea of service works integrating with marcone
- I liked the idea of their people helping set me up and get me running
- The mobile app
- It feels like something some corporate dude made his team create in the early 2000's because mobile apps were all the crazy back then and then it was never updated since
- The text messaging has been described by my customers as spammy
- The whole experience has been a nightmare
- It took 3 weeks for them to get my logo to not be stretched on my invoices
- When I was trying to use the software I would call the help desk for help
- The most common answer to questions I got was I don't know
- This software is clunky and made for the people in the office not the technicians who actually go out and make money for the business
- Instead of innovating they decided to focus on getting the cheapest developers they could to write their software
Richard M.
Verified UserInformation Technology and Services · 2-10 employees
Happy Customer
Overall, ServiceWorks is a user friendly software that allows us to complete our work with out having to worry about the amdin side of our business.
- The team at ServiceWorks are easy to deal with and very responsive
When we first started we had to change a few processes but we have streamlined them now and are happy
Switched From
They were unable to meet my companies needs
Why they chose it
"ServiceWorks met our needs and was easy to transition to and implement"
Matt G.
Verified UserRetail · 11-50 employees
reliability over appearance please
Our company was initially drawn to ServiceWorks due to the promise of comprehensive setup support and training, which, unfortunately, has not been the case. Despite reviewing all available YouTube videos and webinars, the resources are primarily sales-oriented and lack practical guidance on effective usage. Furthermore, updates and enhancements have consistently introduced new problems, forcing me to devise workarounds to maintain functionality. A particularly disruptive update two years ago corrupted all existing service tickets. Although attempts were made to fix this, the issue persisted. As a result, we had to manually reconcile each ticket with our tax reports, which cost us hundreds of labor hours.
- I like the theory of how its supposed to work, cost, and appearance
- I like the integration with payment processing and the mobile app
- I find it frustrating to have to constantly engage with tech support to resolve issues
- It is even more frustrating when I have to spend time proving the issues to tech support or the developers
- My service tickets often get escalated to tier 3 support and remain unresolved for extended periods, sometimes even months
- In some instances, the problems never seem to get fixed
Switched From
Logiserve ( not listed) It was a paper invoicing system that was very outdated.
Why they chose it
"Service Desk web hosting was very expensive."
David O.
Verified UserConsumer Services · 2-10 employees
Worse of the worse
Dealing with SW was like dealing with a 5 year old that did not know nothing. I had nothing but issues after issues. Mad clients because their system stop sending out emails and text for a while. Missing customer info, missing scheduleing stuff.
- [sensitive content hidden] was the only thing that keep me from leaving
- After a while I could not deal with their system crashing or stuff missing
- Customer service was the worst of the worst
- Nohting never got done
- The [sensitive content hidden] is cluess
Switched From
Thought it would be a better choice and they were very nice at first. That changed is seconds
Shawn M.
Verified UserConsumer Goods · Self-Employed
Good Software
Satisfactory, could better options as explained above but a decent program.
- Scheduling, inventory, warranty work transfer
- Needs better zone configuration to allow more customization
- Invoice sent daily to customers, need better customization limits and or time frame
Switched From
Allows for better control of Inventory and warranty work
William L.
Verified UserWholesale · 11-50 employees
Small dealer
Would like to have more training on how to incorporate quickbooks,
- Scheduling and job tracking
- Warranty processing
- Updates that we would like to have a choice of keeping or not
Switched From
Service works was the updated version of software,
Everett J.
Verified UserConsumer Electronics · 2-10 employees
Service.Works > HCP
I really feel like they care about MY business.
- It does everything my last CRM didn’t do like inventory and commission tracking
- Because it does so much more than other CRM’s it also requires more onboarding
Switched From
SW has inventory and commissions and they sent to actually care about MY business.
Why they chose it
"They were too basic and limited for my needs."
Popular ServiceWorks Alternatives
ServiceWorks
See what companies are saying about Software Advice
This is very useful service. The company presents itself in a very professional manner.
Subscription Successful!
You've been added to our newsletter.
Write a Review
Share your experience to help others make better decisions.