Simphony POS
Review of Simphony POS Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Simphony POS
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Simphony POS Features
Simphony POS Integrations
Customer Reviews
See why people love Simphony POS
Christian K.
Verified UserHospitality · 501-1000 employees
Simphony Review - Minor DKL Food Group
Overall the software is a decent POS software, the customisation ability is a good fit for our business with the ability to fluidly adjust our products and menu to maneuver our business into strong customer sentiment positions. Earlier versions were prone to bugs, however the later versions appear more streamlined and database resource utilisation is lighter than it used to be. Once knowledge base is established and internal support personnel skills are enhanced the support of the software is quite easy.
- The software once configured and implemented is easy to use, it's heavily customisable, allowing the ability to adapt for changes within the business and products
- The ability to update the software from the enterprise level out to all Properties\Workstations, is a convenient ability to have when managing a fleet of stores and POS terminals It ties into its own reporting system and the MyMicros App makes store sales checking a breeze
- The software and the back end design is very complex, it takes a lot of training with skilled trainers in the Oracle business to build and maintain those skill sets
- Cost can be quite expensive when starting out, when there is a sufficient retail footprint the pricing can be negotiated to competitive rates
Matt F.
Verified UserHospitality · 201-500 employees
Oracle = A great global partner
I have been happy with our experience with Simphony. They provide a great product
- One stop shop
- POS, purchasing and reporting
- The software has great capabilities and covers all areas a hospitality business requires
- Most adjustments to the program involve an additional purchase
- Immediate support not often available
Switched From
Bepoz did not have the all the reporting capabilities our organisation required and was not able to go forward with our global expansion.
Why they chose it
"Greater capabilites and were able to move with us on a global scale"
Patrick F.
Verified UserRestaurants · 201-500 employees
Worst POS experience in my tenured career
Terrible. The support team is a joke. They don't even understand their own product well enough to work through simple problems. Everything is "a known issue" that never works toward resolution.
- There is nothing that I can highlight that a competitor couldn't also do well
- There has not been a resolution on outstanding tickets opened two years ago during the initial implementation
- Simple things like time reporting, creating buttons, and marking items as "unavailable" have issues
- The system has a lag when servers log out of checks that prevents them from opening the checks on another terminal without a wait that feels like an eternity in the restaurant industry and with direct impact to the guest
- Good luck calling support
- Most of my experience involves the person I spoke with having no idea how to fix my issue and having to "escalate the ticket
- " This escalation process will last weeks, months, and in our case, years with no resolution
Verified Professional
Hospitality · 51-200 employees
Simphony POS for Hotel
Over all, POS Simphony is a reliable POS used in the hotel. I'm hoping for the latest development when it comes to report generation.
- Simphony POS is our standard POS in our chain hotel and it can interface to our Oracle Opera PMS & Sunsystems FMS that's what I like the most in this software
- Very smooth processing of ordering and payment method
- PCI DSS compliance
- The only challenge for this software is it's not yet register to Philippine government and the application is still on-going for more than a year
- The reporting module is not as easy to generate
Why they chose it
"Because the Simphony POS is our standard POS used in our hotel chain."
Sam W.
Verified UserHospitality · 51-200 employees
Run Away. Do not look back
Completely horrible. This company has got to be the WORST company to deal with, I can't imagine a worse roll out. Oracle did not honor the date they committed to having us up and running so we were forced to opened our location without a POS system (recipe for disaster). They sent a drunk programer to our location that was incompetent, followed by other programmers that always left us with varying issues that consumed hundreds of hours to resolve with customer support from India and other parts of the world that takes hours to get an actual live person. Their account representatives do not respective you as a client with valid concerns, nor do they accept accountability and will continue to charge you to fix their own companies screw ups. This POS is far too expensive, compared to others. My employees hate the system and it takes too long for them to navigate through it, costing them time in providing good customer service. SAVE YOURSELF THE PAIN AND STAY AWAY. I greatly regret not having chosen a different company and system.
- The reporting software is pretty thorough
- The complexity and backward nature it was set up, with an inability to modify it without great expense
- Everything not completed on original set up will cost thousands of dollars to correct by an oracle programmer
Ken D.
Verified UserFood & Beverages · 201-500 employees
Strongly Suggest to not use Simphony
Just terrible. All our serving staff have just had enough of trying to live through extensive issues. After two years the problems still exists and Oracle Support just lists them as known defects.
- There really is nothing that we like
- We have over 30 terminals active and after 1-2 years all the product has been pulled out and we went to a competitor
- Multi terminal and menu configuration is weak at best
- Staff are continually losing checks between terminals
- The problems go on and on
Why they chose it
"We were on MICROS and wanted to go with Cloud solution. Simphony was a very big mistake."
Mike P.
Verified UserRestaurants · 501-1000 employees
Simphony
effort put in on setting it up - worth it - architecture is good & functional. Never really had any down time - if internet down - all printers & KDS still work on the LAN. Have a good account manager too which helps!
- Moved into teh cloud from Res to Simphony - was a great move for us - less spend on hardware, updates through icences /subscription to services
- We integrate a lot through simphony with accounts, loyalty, takeaway/delievry platform, Gift certificates
- Has great inventory mgt capabilities with theoreticals
- We manage the one database across different concepts and countries pretty easily
- Integretaed with payroll, Open table, Windcave - Tablets for servers
- Real time updates pretty much on phone app
- Kiosks integrated
- It all works
- Sometimes support a little clunky, but we get there in the end
Why they chose it
"As a larger company - it had development of products pretty much nailed. Reliability & overall bang for buck ."
Verified Professional
Hospitality · 51-200 employees
Nice
Very helpful software , reduce the time of any paperwork , easy integrate with opera system, you can get customized reposts .
very helpful software for running the operation , easy in use and in the era of COVIDE 19 very usful and helpful to reduce contact with the people , very easy to use and you can get very professional reports and accurate data
The software integrate easily with opera system and interal system as well , Software is respond to any changes and can be updated or upload to the system very accuraly and efficiently
Tyler W.
Verified UserHospitality · 51-200 employees
Worst vendor experience of my life
Worst experience of my life in terms of customer service, and ease of use. I cannot express enough how much I do not recommend.
- It looks cool
- Nothing else positive
- Stay away
- Getting in touch with customer support is next to impossible
- You’ll be in hold for an hour for them to hang up without notice
- Getting them to actually resolve an issue is quite literally impossible
- We have had ongoing issues with cash payments for over a year
- Absolutely no sense of urgency, and either they are unwilling, or unable to help with every issue that has arisen
- I’ve never wanted to throw a companies products off the roof until I dealt with oracle
- Stay away
Minar k.
Verified UserHospitality · 51-200 employees
Very comfortable and Easy to use
Billing system not taking that much times. Item wise report can generate very easily. Also any new items can add easily. Simply its very easy to use for everybody. Can teach to others very smoothly.
Its very positive program and very easy to use also easy to maintain the inventory system
- Inventory system is very good
- Can control the costing very easily
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