SimpleSpa
Review of SimpleSpa Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About SimpleSpa
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SimpleSpa Features
SimpleSpa Integrations
Customer Reviews
See why people love SimpleSpa
Verified Professional
Hospitality · 2-10 employees
Simple Spa easy to use
Hospitality
- its a very complete system to manage, it has everything any spa owner will need
We had a little trouble setting up the online payments but it worked good, we were using other merchant account so now we had to get set up at the company they work with
Jamie A.
Verified UserCosmetics · Self-Employed
[SENSITIVE CONTENT HIDDEN] and his customer service made me trust SimplSpa
Well, I am a new business owner (February 2020) and have been doing everything the old school way and by myself. My friend, in the business, told me I needed a booking site. I looked into various sites , trying to do my research..when I came across SimpleSpa. I looked into it and started the free trial (as I did on a few other sites). As a new owner, and not super tech savvy, I reached out to a few sites with questions. [SENSITIVE CONTENT HIDDEN] was the first to write me back!!! He was super quick, and extremely informative. From that point on I focused on SimpleSpa (also because the price was affordable and most importantly...worth it). As the week went on I had tons of questions, to which [SENSITIVE CONTENT HIDDEN] was always there to help guide me and solve my concerns. I even called the customer service line the other day and spoke with [SENSITIVE CONTENT HIDDEN] . He was extremely passionate about SimpleSpa! I truly appreciate that! I have been in the customer service industry fro most of my love and I love when someone is passionate about what they do!!! He earned my trust...which is everything!!! I am sure you know this by now, but [SENSITIVE CONTENT HIDDEN] is an asset to your company! Other sites finally reached back out to me, but because of [SENSITIVE CONTENT HIDDEN] outstanding help to always go above and beyond to help me, and his passion...I already enrolled with SimpleSpa for 1 year!!!! Thank you
- At first I was drawn by the fact that it was geared towards those of us in the Beauty/Service industry
- I do Permanent Makeup, Eyelash Extensions, Eyelash Lifting, Eyelash and Eyebrow Tinting, and Tattoo Removals
- I have various departments that require various forms to be sent out to clients and I love that SimpleSpa not only has that option available, but it is user friendly and had pre-loaded forms
- AMAZING
- I love the simplicity of the software, yet it is well developed with so many options and answers to my questions so to speak
- It gives me all that I need and more
- The one thing I would love
- is the ability to be able to attach images in the Forms section of the software
- Other than that
- it is PERFECT
Switched From
They do not have the ability to have forms added to their site at this time.
Why they chose it
"Customer service (definitely #1), forms option, affordability, easy of use, the simplicity- yet depth of information, text options, etc."
Jim D.
Verified UserAlternative Medicine · 11-50 employees
Only went through the initial 14 day free trial and all features are great except it's fee based.
Alternative Medicine
- Online booking is sharp and can sell online gift certificates
- Client can receive a custom questionnaire to fill out that gets sent back with the appointment
- Did not experience tech support but sales will normally get back to you within an hour to four hours
- Cloud based software with back up systems in case there is a crash on the main server
Michael F.
Verified UserHealth, Wellness and Fitness · Self-Employed
Great software!
I wanted a cloud-based software that managed appointments, clients, products, and could handle a range of services. It needed to be a POS and provide reports. An important feature to have is digital forms.
- I love the multiple features - appointment book, POS, inventory control, forms, reporting, and options like credit card integration, automatic email reminders, and SMS messaging
- Customer service has been incredible
- I would like a more thorough training feature
- I used a similar software and the FAQ shows how to use most functions but I think for someone who hasn't used a software like this, it might be challenging without training
Switched From
The reason for switching was price; Simple Spa offers so many features at an incredible price. My subscription would increase to $217/month as a single practitioner to keep the features I'm getting with SimpleSpa.
Why they chose it
"The main reason was price, SimpleSpa can't be beat. It is available on man platforms. Aesthetic Record is an app for Apple only, so purchasing Apple products to use the app isn't something I want to do, and I cannot add past transactions. Vagaro seemed to fit most of my needs but by the time you add forms and credit card processing, the subscription becomes much more expensive."
Melina K.
Verified User11-50 employees
Professional software & Easy to use
I think my title says it all, we are all very happy using this software my choice was first made in our salon a few months ago in Greece and now in Portugal that we opened up I cannot be more happy with this decision. My front desk needed only to know how to use a computer, because SimpleSpa is very easy to use booking was done with no training. And the wonderful part is that I can be anywhere in the world and monitor exactly what is going on in each store, planning on opening more in another country and this software is the software I now recommend for anyone starting their business.
- We made a request for invoicing to be adjusted with something for Greece, and they did it for us with no additional charge
- I would get this service in the past with something that would cost more and have probably less features, let alone that now I work solely off my iPad and I have setup my front desk with iPads too accessing the SimpleSpa page so I have reduced the cost of all my hardware
Maria B.
Verified User2-10 employees
Working like a clock
I am very meticulous with our selections, and our dutch nail bar needed to start sending out reminders both to improve my relation with my growing customers and second to be more productive. I tried a few software like Shedul, Acuity and then SimpleSpa - shedul I read was backed by a company called surge ventures which seems to have stopped doing business and there was no phone support second there was acuity which looked nice at first, but lacked features and was actually harder to use but not awfully hard, I took another swing and also tried out SimpleSpa software and I found everything I needed to run my appointments and most importantly send reminders as Texts and as Emails which they actually get delivered (shedul delivered one out of every 3 and I didn't have a way to check if they had been sent out etc.). Well to make a long story short and my lesson which I want to pass on, is first there is no such thing as free software especially when you want to have something to run your business, second try this software, it is excellent, the customer care people are always helping us (we wanted to embed on our site and they helped us right away), and finally the price was more than reasonable which I don't have to worry about it.
We can see which SMS messages have been delivered, and is very easy use of booking
Gina D.
Verified User11-50 employees
EASY & LOVING THIS SOFTWARE
First class service all the way, all I wanted was to know that if I had an issue someone would reply to my boutique. And you guys deliver. thank you for being pros at what you do. We moved from an expensive program we had, and tried a few free ones but let me be honest I don't trust the free stuff, you get it, rely on them and all of a sudden they either close or start charging you an arm and a leg. My decision to go with simple spa was your easy in use environment and awesome client service.
I am able to custom make my email reminders I am using SMS notifications which is great my clients love it I can use my existing gift cards and also recharge client cards They added my customers for me free of charge
Emmy G.
Verified UserEasy to use and good support
Verified reviewer
- I am using the SimpleSpa system for one year, customer service has been there to help me when I needed which is a pleasant surprise when as a single person business we are always left behind
- The texts are amazing, and my clients are reminded of the appointments and they can also reply and confirm
I love the call functions, my wish if they make it work like being a front desk and someone can also book
Julian R.
Verified UserHealth, Wellness and Fitness · 2-10 employees
Great little piece of software
We needed spa software desperately to more effectively manage our bookings and customer communication. The SMS messaging feature has saved loads of time and effort on the part of the staff. There were a few small hiccups with the database upload but once those were ironed out, everything has been working really well.
- The software is easy to use, pretty intuitive
- With a bit of set up time, it should meet the needs of any spa
- Pricing is excellent and customer support is always available and helpful
- Lack of integration with 3rd party apps and vendors
Susan S.
Verified UserSelf-Employed
The best customer service ever! Anything I need they make it happen, modifications, reports etc.
saves me money and time
- The price is great
- Ease of use
- They grow with you
- Great service
- I'm thrilled with this product and company
- I have no negative comments
- This company and software has surpassed my expectations
- Very surprising considering the great price and amazing customer service
- We do not need online booking
- This program has dramatically reduced late and no-show clients
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