SimpleTix
Review of SimpleTix Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About SimpleTix
SimpleTix Screenshots
SimpleTix Features
SimpleTix Integrations
Customer Reviews
See why people love SimpleTix
Peter B.
Verified UserE-Learning · Self-Employed
Wonderful service - and it just works
Verified reviewer
- Used a bunch of other ticketing systems for my events
- Simpletix is affordable, has all the features I need, and it *just* *works*
- Really nice change from many of the others I've tried
- Also, customer service is amazing - they really go the extra mile - being super responsive and supportive
- I upgraded to a plan I didn't need by mistake and within 20 minutes of contacting support, the CEO reached out personally to help out and quickly resolved the issue
- Can't recommend them highly enough
- Nothing
- Had a really good experience using it
- Perhaps not the "prettiest" UI on the admin side, but looks good for ticket buyers and works flawlessly on both sides
Asnath G.
Verified UserInformation Technology and Services · 201-500 employees
An Incredible and Fantabulistic Event Management and Ticketing software.
Verified reviewer
- It is simple to register upcoming events with SimpleTix
- It is simple to sell tickets with SimpleTix since it's a great Ticketing software
- Again,I can easily create and manage events with SimpleTix
- I lack anything in particular to dislike about SimpleTix
Jerry S.
Verified UserEntertainment · 2-10 employees
Customer Service Response is usually fast, but this company has oversold its capability. The server is consistently slow, and lots of bugs in the system.
I would not recommend this system; we will be abandoning it at the end of this season, even though we love the price.
- The cost is very reasonable
- The customer service person is usually fast to respond
- However, when we point out to him that his server is slow, and the system is slow, he seems to gloss over that problem
- We have many, many complaints about the speed of the site, customers getting locked out, seats that were abandoned in the shopping carts being held as "unavailable" to future patrons (which means lost revenue)
- The back-end interface is confusing, and could use a real examination and streamlining
- You can't always get to what you need, and I never feel like I know the exact steps to find something
William S.
Verified UserBroadcast Media · Self-Employed
Best Ticketing App on the Planet!!!
Verified reviewer
- The design of SimpleTix is first class
- This is an all in one solution
- In addition, minor glitches are worked out quickly
- I had an issue with the app and the support staff called me in 10 minutes and solved the problem immediately
- There are no cons to SimpleTix whatsoever
Andrea W.
Verified UserArts and Crafts · 2-10 employees
LOVE SimpleTix
Experience has been very good. We are VERY PLEASED to have made the switch from Eventbrite to SimpleTix.
- What I like MOST about this software is the fact that if I have a question, I know I will get a response in a very timely manner
- Questions are answered quickly and communication is easy to understand
- We like the way our events display on mobile devices (since that is what most people use)
- Nothing is cut off and it's quick and easy to use for our customers
- I don't know that I have a least
- I'm beginning to realize that there are a whole lot more options that I need to be taking advantage of that I didn't realize before
- So
- perhaps an area where there are videos that show all the different advanced features
- (There probably are, I just don't know where
- )
Switched From
We liked how SimpleTix appeared to our customers on their mobile phones. I also really like that it's connected to square... that is HUGE!!!
Why they chose it
"We liked how SimpleTix appeared to our customers on their mobile phones. I also really like that it's connected to square... that is HUGE!!!"
Heather P.
Verified UserArts and Crafts · Self-Employed
Great Product and Even Better Customer Service
I really appreciate the almost immediate response I get each time I reach out to the customer service team at Simpletix. They always respond quickly and clearly with the answers I need...even sending a video to walk me through the process step-by-step! They do an amazing job!!! Thanks!
- Easy to use and the customer service is AMAZING
- Where other companies are lacking, the responsiveness at Simpletix is bar none
- The only thing negative I could think of would be that I can't always find what tools I need, but they are there
- They've thought of everything
Why they chose it
"Price"
Martin M.
Verified UserPerforming Arts · 11-50 employees
SimpleTix Review
Overall experience with SimpleTix has been very good. I can't wait to use SimpleTix more. We are trusting SimpleTix with our quarter of a million-dollar exhibition we are bringing to our little town.
- What I like most about SimpleTix is the user interface and customer service
- [sensitive content hidden] has been there every step of the way
- His replies are informative and very quick
- It has been a great start to our relationship with SimpleTix
- If the ticket page had more customization options, it would be fantastic
- Possibly adding a bigger hero image or auto video capabilities
- Editing for ticket dates/times could use some work
Switched From
Lower fees for our guests. Better user experience
Buster A.
Verified UserWe're an annual community event that happens once-a-year, this is our first time using SimpleTix.
Organizing attendees for a five-day festival and contest, so we want to track who is interested in attending and be able to promote with discount codes and other perks. Also able to issue manual tickets, have them emailed, or sent as text to phone. Also lots of ways to set up your site with a theme, though I decided the standard look was the best for me. Honestly, I like having the ability to customize and this site allows so much customization. Also, they don't hold back all the features for the premium membership, they're generous with the features you get compared to other, more expensive sites even if you stick to the basic level. I would totally use the premium features, but we aren't at that budget level yet. However, under a less amount for each ticket is a great deal.
- Everything I could imagine needing from this software is included in the basic features
- The cost-per-ticket is less (less if you pre-print) AND SimpleTix helps us figure out the Square pass-through fees and include them in the service fee cost
- Had no issues setting up Square
- I like that anyone can use their phone to scan with the app
- To be fair, at the time of this review I have used the website to setup a pretty decent ticket portal, but we haven't tested it at the door yet
- We are excited that we can change the email form letters that people get when they order
- I think getting actual labeled tickets makes the guests feel more confident as well
- I don't think it's a con, but in order to maximize the program/website, you may have to ask a few questions
- There was no issue for me on that part, I received a more-than-thorough response any time I needed it
- (I accessed help by phone and email, both were outstanding and easy
- )
Verified Professional
11-50 employees
Simpletix is a very affordable but not yet perfected ticket sales option.
11-50 employees
- The owner is very willing to work with you on your individual needs
- The customer service is responsive, and the Simpletix team is always flexible to help their clients
- In addition, the prices can't be beat
The ticket sales procedure is a bit clunky, and there are still a few bugs -- ie, if a seat has been selected and then abandoned in someone's cart, the seat will appear show as sold to other users, resulting in potential lost sales
Verified Professional
Non-Profit Organization Management · 501-1000 employees
Good Website to use
Non-Profit Organization Management
- The website is easy is use
- That you can search tickets by email and number
- The ticket fees are in expensive
- Takes a little long to create own event on the website
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