Simpplr
Review of Simpplr Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Simpplr
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Customer Reviews
See why people love Simpplr
Cheryl S.
Verified UserLaw Practice · 201-500 employees
Great platform AND support
Our implementation experience with Simpplr was quite honestly one of the easiest and most positive we've had with software. Often a company will focus on the sell, then leave you disappointed when it comes time to build and implement. Simpplr is proof that you can actually provide what you are selling, and that new software doesn't always have to be a struggle. I've found their level of support to be an incredible asset to the company. Even after launch, to have a representative who is thoroughly invested in the continued success of the project has been comforting and helpful.
- The product is very easy to use, allows us to share news, events, knowledge, policies, etc with our employees in an organized way
- I'm astounded we were able to go from scratch to launch in as few months as we did - we have the implementation team to thank for keeping us on track through the process
- There may be small features here and there that we have come across that we'd like to see, but the company is extremely receptive to feedback and updates are a breeze
- They are very customer-forward and take our word for it when there's something we'd like to see improved
Switched From
Workplace was entirely focused on social interaction and feed. It was not at all designed to or helpful in keeping an organized source of information for our employees. When we met with the reps at Simpplr, they showed us everything an intranet could be, and it matched with what we had wanted for years.
Chaz S.
Verified UserTelecommunications · 201-500 employees
Support During Salesforce Outage Was Exceptional!
Verified reviewer
- We experienced our Simpplr site go down due to a Salesforce server outage
- Of course, an outage is not ideal, but I appreciate everything the Simpplr support team did to communicate the status of the issue, keep us updated during the resolution, and their continued support as our intranet site got back up during the day
- As soon as the issue was realized, we opened a support ticket, and within 5 minutes we had a response from the Simpplr team
- [sensitive content hidden] was outstanding
- 5 stars
- They pinpointed the Salesforce server issue quickly and provided links to the status pages so I could stay updated while they investigated/resolved the issue
- In addition to the status pages, [sensitive content hidden] kept me updated with a few messages that the resolution was taking longer than expected or a few hours later when everything was back up and running
- I just so happened to have a scheduled business review meeting that day with [sensitive content hidden], our customer success manager, and she also offered to assist and escalate the issue in any way possible
- All support was appreciated
- The worst thing about the Salesforce outage is that we couldn't use Simpplr
- We've made Simpplr the employee hub, so it was definitely noticed by employees when the site went down
- Just want to be clear - this sort of outage is not common and had not happened to us before
Switched From
Needed more content-building options.
Why they chose it
"Ease of use. Azure SSO integration. East content building."
Verified Professional
Information Technology and Services · 5001-10000 employees
Simpplr is Instagram for the workplace
I think this app actually improves our culture a great bit. The 5 stars are sincere. In the old days we’d go to the water cooler to get to know our coworkers. Now we’re at the water cooler asking if people have seen that new video on our Hub. So site helps fuel that connection with a virtual water coolers across the company.
- Simpplr is like LinkedIn and Instagram had a baby and that baby insisted on being a business app
- I know we’re not supposed to be social at work, but my favorite part is watching videos and photos that employees uploaded
- Okay, maybe that isn’t the most productive use of my time but it does draw me to the site and get me to read my CEO’s weekly missives
- I’d like more emoticons
- I’m joking, they actually have many
Dulani M.
Verified UserLaw Practice · 201-500 employees
Simpplr is a easy to use, manage and maintain intranet platform
Verified reviewer
- Simpplr is easy to use and administer
- The platform makes it easy to create and manage content and the governance engine helps us keep our most important information current
- The "out of the box" integration with OKTA not only solved our SSO needs but also puts the applications most used by our firm at our users fingertips
- Their support team has been amazing
- They are very responsive and helpful
- There has been dissatisfaction with the search functionality, including the relevance of the results and how the results are displayed
- There are limitations with the home dashboard layout options, especially when using the newsfeed because it takes up so much of the screen real estate it's hard to design around
Switched From
Jostle's homepage was awkward and cluttered. Information wasn't easy to find. They didn't have the integrations or extensibility we needed to move forward.
Shannon M.
Verified UserTelecommunications · 1001-5000 employees
So far we are loving it!
We're solving for faster, easier access to internal information to help people be more productive and effective. We also want to connect employees and ensure engagement as we have primarily remote and hybrid teams. We're about 90 days out with a subset of employees and so far it's gone very well. We're looking to move the whole organization onto the platform. The cost is daunting but we're very happy with the product.
- - The implementation was a lot of work but not difficult
- We were told it would be easy and it was
- Simpplr provided templates and best practices that saved me a lot of time
- - It's easy to use and administer
- Most of the features are intuitive and don't require a lot of training
- - The platform looks good and is flexible
- There are lots of ways to accomplish what you're trying to do
- - The governance model was a big reason we chose it
- We need to keep the content current and relevant
- Otherwise, people won't trust and use it
- - The implementation team was great to work with and the entire team has been helpful and responsive
- - The price was significantly higher than the two other platforms we evaluated
- - There are a couple of features that could be improved
- - Simpplr webinars showcase modules that aren't standard and are an additional purchase
- I'd rather they focus on the core package everyone has and then share the "also available" features
Why they chose it
"The decentralized management and administration, the content governance capabilities, platform aesthetics, and ease of use."
Kim B.
Verified UserMedia Production · 201-500 employees
Exceeded my (and my organization's) expectations.
Our business analysts researched 15 different software options while our HR team did their own separate research and we came together to share our findings and we had unanimously selected Simpplr, and now that we've successfully launched it, we know why it's considered the best of the best. It can be maintained by one person, or by a group of people, and it's easy to delegate who handles what. The best part is anyone in your organization can create content without having to be trained. It's as easy as navigating a basic website or posting a comment in social media. We have been very pleased with our decision to go with Simpplr and we built and rolled it out in the same quarter without having to hire tech consultants. Their customer service is fantastic.
- Even the most technically challenged people can create, post and find content on Simpplr without any training
- It's perfect for when your intranet doesn't live in IT
- HR and/or marketing can launch and maintain without creating work for your already overloaded tech team
- And Simpplr is constantly updating their product with new features
- Unlike other intranets I've used that role out new features before they are ready, the updates Simpplr launches work great from the day they come out
- Coming off of years of SharePoint and Interact, it was hard to transition from the site/folder/page organization style, but once I got my head around every department and post not needing its own site, it actually provided a lot of freedom
- I do miss the point-based recognition/reward system other intranets offer, but if your priority is to keep teams informed and connected this is the way to go for sure and you can find other way to reward teams
- I do wish the feed could exist on the homepage without taking up so much real estate or requiring the latest and most popular posts to reappear
- But maybe that change will happen in a future update
Switched From
Needed tech/IT to manage/maintain site and we wanted every team member to be able to post without having to undergo training.
Why they chose it
"Best customer service by a longshot! Super responsive and helpful. Pricing was clear and fair and I didn't have to worry that I'd go over budget on months during which I might need a little more help."
Rudi V.
Verified UserLaw Practice · 201-500 employees
Great communication tool
Our main goal was to improve communication throughout our company, to make sure information was shared in one place, that everybody can access, or limit access to specific information to those who need it.
- Creating content is extremely easy, it is very user friendly and has given us the platform to communicate effectively and efficiently
- From an IT standpoint, we have used it to build a knowledgebase, and provide instructions to fix common issues that do not need assistance from IT Support, and with the planned future ticketing system integrations, we hope to connect these two aspects to streamline our workflow
- The customer support we continue to receive is amazing, our Customer Success Manager is quick to respond to any questions or help requests, and in taking the time to understand our business needs will share features about the product that could (and have) benefit us
We have had a very positive experience so far (2 years) so I really do not have anything negative to say
Switched From
Workplace became very messy very quickly, and was mainly used as a social feed rather than a work resource.
Shannon Q.
Verified UserStaffing and Recruiting · 201-500 employees
Easy for everyone. Really!
In evaluating intranets I knew we needed something that would be easy to administrate in the long run and even more than that we needed a product that was easy for our users. Simpplr has an A+ in my book for both of those. In addition, working with everyone at Simpplr has been very easy and they are quick to respond. We rolled out our first three departments in 6 weeks and went live on-time. Simultaneously we started our next round of teams and after only 4 months (since project launch) we have every single department live and every single user has created at least one piece of content. There's no way we could have done this so quickly with another application (I'm looking at you Australia). There are definitely some quality of life improvements I would like to see Simpplr make but I'll take the ease of use over more advanced features any day.
- Ease of use
- The setup and ongoing administration was the fastest and easiest software implementation I've been part of
- On top of that, my users had a single 1 hour hands-on training session and they've been able to create hundreds of content pages without any help from me
- They don't use their own application for the help portal information
- The support team is great and responds quickly but if you're just trying to look up information on their help site it's a bit tedious
- I'd really like to see Simpplr have an Admin Site and a User Site that I could enable in my own environment that has how-to articles and short videos
- Instead, right now I have to find the information through the help portal and then copy it into my environment for my users
Why they chose it
"We needed a solution as quickly as possible and one that would be easy for our users. Simpplr was the perfect choice."
Verified Professional
Chemicals · 1001-5000 employees
Just What We Needed
Extremely positive. Great implementation team, and a great product that is getting better with every release.
- Simpplr has the perfect mix of features and configurability without being overwhelming
- It's easy to train employees to manage and create their own content
- Also: it's very flexible from an implementation standpoint, so if at any point you need to pivot on your approach, it's easy to do
- The Simpplr designed user experience is easy and enjoyable
- Every once in a while you have to dip into the Salesforce back-end for user management which is less easy to navigate
- It's not often, so not an issue for us, and the security of Salesforce was a big selling point so it really evens out
Switched From
Joomla was almost unusable. Even changing a link as a tedious task.
Why they chose it
"We are a complex organization, but needed an easy solution to implement since our organization traditionally runs lean. We did not have a big team and wanted to be able to move forward quickly. We did not have the time for a long and complicated strategy and planning phase."
Verified Professional
Financial Services · 51-200 employees
Beautiful, elegant turnkey modern intranet solution
Simpplr provided excellent guidance and support throughout the onboarding process and post-implementation. The customer success team is always available to help whenever we need it. Besides the high-quality product, Simpplr provides extensive industry research and thought leadership to position customers for success.
- Simpplr's high quality visuals, page layouts and ease of use
Reliance on Salesforce 'Files' system does create some limitations for document sharing, but this has not been a major issue
Why they chose it
"Ease of implementation, ability to customize, 'clean' interface."
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