Spoke Phone
Review of Spoke Phone Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Spoke Phone
Spoke Phone Screenshots
Spoke Phone Features
Spoke Phone Integrations
Customer Reviews
See why people love Spoke Phone
Regan B.
Verified UserRetail · 11-50 employees
Unicrest
Verified reviewer
- easy to use, simple installation and set up when you are already using a VIOP
- it is very simple but gets the important stuff right like call quality and reliability (so far)
- 3CX being a very old software had a lot more features that are missing in spoke
- main ones are
- switchboard immediate integration with hubspot more admin controls like adjusting users settings remotely (very helpful) contact page pop up when customer calls in
Switched From
call quality and reliability. the integration with huspot was the initial motivation but that dint really work out.
Mike T.
Verified UserMarketing and Advertising · 2-10 employees
Spoke Phone A+
Overall a great experience — solid performance, good value for the price, and definitely recommended for anyone looking for a reliable solution.
- Works extremely well with a ton of powerful features and customization options
- The mobile interface is clean and intuitive, and support is quick and easy to work with whenever needed
- One minor drawback is that the default outbound ringtone isn’t the standard U
- S
- ring, and changing it requires a custom support request — but Spoke Phone was responsive and able to resolve it quickly
Why they chose it
"It was better recommended and I weighed features and price"
Brett H.
Verified UserTextiles · 2-10 employees
Spoke phone review
Good. Ease of use to manage as an administrator
- Simple set up and implementation
- Call quality can vary when moving around premise
Wil W.
Verified UserDesign · 2-10 employees
Good functions, easy to use, great support
Verified reviewer
- Day to day operations are great and easy to onboard our staff into
- There is no hardware investment in maintaining devices for our remote team
- Administrative functions are also great in setting up and managing users and the integration into Hubspot to track calls is really beneficial to manage our sales team quotas
There is a bit of a lag in our VoiP calls, in which our team have gotten use to but still remains a bit jarring in our customer calls
Switched From
We switched from zoom because at the time zoom telephone was not available in Australia.
Why they chose it
"Whilst researching an inappropriate product, pricing and functionality were the key drivers for our choice for Spoke."
ALAN E.
Verified UserWholesale · 2-10 employees
This platform works well and support is Excellent.
FANTASTIC. We are really impressed with such a wonderful way to run call management in a very flexible way with very reasonable costs. The customer support is also far beyond what we have received from telcos here in Australia such as telstra, optus and iinet.
- Easy and fast to set up and learn
- Feature packed with many options to customise
- Fantastic support and fair about allowing you to use on trial longer until you are sure you want to implement a change to this modern platform
- They are always updating and giving plenty of information on what is new
- Calls received will not experience the usual answered by a person
- I didn't look into changing the Nina with our own pre recorded tape, however it works well
Switched From
This platform is modern, customisable and easy to use, giving functionality and mobility for a much more flexible office.
Why they chose it
"Much better customer support and clear calls, easy to set up in minutes."
Jami-Lee T.
Verified UserConsumer Services · 2-10 employees
Much easier than other well known brands
It has replaced our desk phone meaning multiple people can be 'in the office' without actually being in the office! It also helps over the weekend, we never miss any calls.
- We have a part time office managers, meaning we need to switch between who gets calls for the day
- With our previous supplier it was clunky and would take on average 10 minutes just to switch users
- Spoke Phone is SO EASY to do and all within 4 clicks
- Once we were set up (heaps of support and help with this) we were off and racing
- We still have questions every now and then and the online chat box is really easy and convenient
- Bit confusing during set up with an auto-attendant but understand it all now
- We'd really like an automatic text function so if someone leaves a voicemail they get a text saying we will call you back soon
Switched From
Because Optus we're way too clunky and all over the place. They have an online portal - not as easy to use and that would never save the changes so you would end up having to call anyway meaning it would take at least 10 minutes to make a simple change. I put in several complaints and "tickets" with no response or action. Very annoying having to prove my identity all the time as well!
Kenneth L.
Verified UserConstruction · 2-10 employees
Spoke Phone, the best way to organize your company's communication both in the office and in the field
Verified reviewer
- Spoke phone was like having a full PBX phone system that could be taken anywhere
- I love the ability to split a single phone line into multiple extensions, allow those extensions to set up their own voicemail and the ability to transfer calls, even from a cell phone, to another extension
- The feature that allows incoming calls to roll over from one extension to another so that the call is answered by a live person within the company and not go to voicemail is an invaluable feature
- Voicemails were emailed to an address that the owner of the extension had on file and was transcribed had an attachment with the voicemail audio
- That voicemail could also be forwarded or shared by email with other employees
- Spoke allowed our company to have professional and easy to use communications
- All of these features along with the knowledgeable and helpful and professional staff at Spoke Phone makes this service, in my opinion, the best out there
- I would recommend Spoke Phone to anyone looking for a way to organize communications within their company both in the office and in the field
- I can honestly say that I did not have any negative experiences with Spoke Phone
- I love their service
Dan S.
Verified UserComputer Software · 2-10 employees
Awesome Telephone Solution
Verified reviewer
- Easy to setup, use and integrate with and great support when or if you need it
- Like any VOIP system, you are reliant on the quality internet connection
- Nothing Spoke Phone can do about that thought
Why they chose it
"We wanted a VOIP system so that our distributed team can all be contactable as though they were in the main office."
Gabriele B.
Verified UserCosmetics · 11-50 employees
Good piece of software!
Verified reviewer
- It's a simple solution that works for twilio
- I did not use it enough yet to know what is not to my liking
Portia J.
Verified UserHospitality · 11-50 employees
Great software for calls
Verified reviewer
- Helpful support team, easy to understand the systems and implement
- Great notifications system and cheap way to call international numbers
- Occasionally has issues with the wifi making receiving calls difficult
- Would love a feature to select regular unavailability, at the moment restricted to normal weekends, but hospitality staff usually have weekdays off so would be nice to set that up instead of each week having to mark ourselves as on holiday
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