Telzio
Review of Telzio Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Telzio
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Telzio Features
Customer Reviews
See why people love Telzio
Nathan L.
Verified UserReal Estate · 51-200 employees
Give Telzio a Try. You won't regret it.
Telzio has been rock-solid from the ease of use on the administrator side, to the ease of use for our users, to the support we've received. Very happy with Telzio as our VoIP vendor. I have no plans to make any changes any time soon.
- I like the pricing structure
- Pricing by the minute instead of by the user or line saves us so much in telephony costs
- It's not for everyone; but for us, it was integral over other options we looked at that charged by the user or line
I thought the mobile app was the weak point at first but it's been steadily improved over time and is very solid now
Switched From
Pricing Structure, Ease of administration and call flow creation
Sarah B.
Verified UserMental Health Care · 2-10 employees
meets my small business needs
Smooth; good customer service, very helpful and informative.
- the flexibility in creating a unique business profile
- Allows my small business to have a footprint in making connections with our community without it being expensive
- service is glitchy at times, with dropped calls and inability to hear people
Why they chose it
"Cheaper for the amount of numbers I would need in my business"
Ashley R.
Verified UserMental Health Care · Self-Employed
Unfamiliar with case use text
Verified reviewer
I like how everything is organized on the website and quick responses in the chat with [sensitive content hidden] I also like the voicemail to text
- I am not to happy with having to do the branding and the use case
- I understand why it is happening, but it is just more work for me, since I am the only employee as a therapist
- I understand that it was suggested that I have my own website, so clients can consent to the use case
- I believe it is direct-to-direct communication
- Well, just another thing to do, and it is slowing me down from texting clients
- Not to mention, it seems a bit confusing
- On another note, can I suggest a separate file to store all of my clients number's, with an additional code to get into
- Currently, I have client's and friends together on my contact list
Warren S.
Verified UserEducation Management · 51-200 employees
Best phone service for Schools
Service is great. Easy to speak to a real person, and the few issues we had were solved immediately
- Great price for a place with lots of internal calls and limited outside
- Not paying per line is THE BEST
- Limited to the number of phone numbers you buy, so each line does not have its own number
- Not an issue for us with classroom phones
Switched From
Cost was much less. We did not need full features on all phones.
Harvey S.
Verified UserHealth, Wellness and Fitness · 51-200 employees
TELZIO - [sensitive content hidden] are the prime example of Client Support and Management
Wonderful, the best money can buy. [sensitive content hidden] from accounts and [sensitive content hidden] from support, have been very helpful in solving and assisting us. they even offered us cost-effective alternative options to lower our costs. that says it all.
- [sensitive content hidden] from support and [sensitive content hidden] from accounts have been very helpful and replied instantly and I do mean instantly
- Their replies are so fast, they make your ex’s texts look like they’re coming by carrier pigeon
- They have the best Visual Call Flow Feature in the market IMHO
- I mean it really simplifies everything, from incoming to outgoing
- the suggestion feature is kinda slow
- i mean if you want to get some features added, you need to have a majority number of votes in and this could take years or sometimes never
Why they chose it
"I could not talk to anybody from google regarding google voice"
Andrew K.
Verified UserReligious Institutions · 2-10 employees
Best Phone System Our Church Has Used
Fantastic, if I had to outfit a small office or start-up, this is where I'd begin
- I love that I could just jump headfirst into Telzio without an unneeded sales call telling me what I needed
- I knew what we needed, a basic phone system - nothing with video calls and everything else
- We have been through a couple providers and it always seemed like the feature we needed was behind a more expensive plan
- With Telzio, everything is included and you just choose what you need for minutes, which in case you're wondering - you probably do less minutes than you think - I was shocked at how low our usage was
- Telzio is extremely easy to use and compatible with so many different office phones that nearly everything from our old system flawlessly transferred to our new one
- I can't say enough good things
The only thing I'd nitpick is setup of caller ID name and e911 have an initial fee - I didn't mind paying them but it would've been nice knowing that going in those were not included in the initial startup cost
Switched From
Horrible experience - billing was consistently incorrect and never actually equalled the bill we were promised when the contract was signed. Had to get out under a clause in our contract of not fulfilling the contract. It was just an overall headache from start to finish and we are glad to be away from them.
Why they chose it
"Pricing - Per account price instead of per seat. Full feature set without different levels of plans. It also worked with 80% of our equipment already in the building."
Christopher M.
Verified UserMental Health Care · 11-50 employees
Telzio is great!
We have no plans to transition away from Telzio in the foreseeable future. The reliability of the service is commendable, as we have yet to experience an outage or any issues in the 2 years we have been using it!
- Telzio offers a user-friendly experience with its straightforward setup and easy configuration
- Should you require physical phones, they conveniently ship them to you, requiring nothing more than a WiFi password on your part
- The phones arrive preconfigured to your account, making the process hassle-free and efficient
- Telzio demonstrates promise and I am hopeful for its expansion to integrate with other third-party applications
- There's room for enhancement in its security features for administrators, notably the absence of Google Single Sign-On (SSO), though it's heartening to hear that a substantial update in 2024 aims to address these aspects
Switched From
Opting for Telzio over alternatives like Google Voice has proven to be cost-effective due to its pricing structure. Unlike the per license fee model, which can get expensive, Telzio provides a more flexible approach. It seemingly allows for an unlimited number of users, charging instead on a per-minute basis or through tailored plans/packages. This setup aligns more fittingly with varying needs, ensuring you only pay for what you use, which ultimately contributes to better cost management for your communications solution. When not every employee would not be a heavy phone user it just didn’t make sense to pay google $20 a user for 35 users.
Why they chose it
"The license cost per user just didn’t make sense for our business."
Mitchell L.
Verified UserWholesale · 51-200 employees
Telzio Telephone System
Overall Telzio is a wonderful VOIP system. Our team uses it globally, with many DID in many countries. The setup was slick and straightforward. IOS & Android APP and web browser access. The support team is very helpful and reply quickly via the live chat. BIG FAN of TELZIO!!
- Telzio Voip is a wonderful, feature rich, solid and affordable system
- Everything works and works well
- The cost to add a DID is very inexpensive
- The support team is knowledgeable and friendly
- Telzio VOIP System is all good
- The one thing I can think of is that when you have all your users entered, if you delete a user (if they have left the business) they are gone so I just remove the extension number from the user instead and keep the user
- endless number of users
Switched From
Telzio takes care of the system updates and backend fixes. Plus the cost to use Telzio is less expensive.
Why they chose it
"Telzio offers unlimited users and not on a pay per user basis where as the competition charges per user."
Clarelle V.
Verified UserBuilding Materials · 11-50 employees
Simple to use VoIP solution
We use Telzio daily to monitor phone calls for internal quality assurance and to easily update call flows or recorded messages—such as changes to store hours. We've also had a great experience with their customer service, which has been consistently responsive and helpful.
- Very easy to use web dashboard and mobile app
- The company uses this on both their work computers and mobile
- Customer support is always responsive
- Any issue you have with Telzio can easily be troubleshoot if you look at their FAQ page
- Setup is straightforward, and managing users, numbers, and call flows is seamless
- Honestly, we have no complaints so far
- As I mentioned, customer support is always responsive if there is an issue
Jim J.
Verified UserElectrical/ Electronic Manufacturing · 11-50 employees
Cost effective & reliable
It has been a perfect fit for our small business. Cost effective, reliable, features we need. Because we have many users but few lines and only basic calling needs, Telzio has kept us from breaking the bank on our phone system.
- Easy to set up cloud hosted VOIP system
- Plenty of features
- Excellent value
Integration with Grandstream phones doesn't always work well, that may be a problem with the phones
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