The Mortgage Office
Review of The Mortgage Office Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About The Mortgage Office
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The Mortgage Office Features
The Mortgage Office Integrations
Customer Reviews
See why people love The Mortgage Office
Anisa L.
Verified UserFinancial Services
Long time user, first time reviewer. Stable, reliable tool. Strong support. Clean audits.
For what's out there, this tool works well. As far as I can see there is no holistic product that manages the lending side of a MIC, the capital side of a MIC, robust and standard accounting tasks (financial statement generation) and exempt market issuance. But this one works really well at getting me data that can be imported into the accounting system with minimal fuss and high accuracy. The more we use it and learn about it, the more time this tool creates for our MIC team.
- Really like the ability to save customize fields and save query views as spreadsheets
- Really like the ability to save reports and letters as spreadsheets (or
- pdfs through the platform vs
- via print to
- pdf menus)
- Good audit trails for reports, changes, statements, etc
- We're now learning how to better manage dates to result in reports that balance to our accounting program -- pretty good
- Would have loved to have known that sooner
- Support team are on site with the company and are well informed as to how the platform works -- pretty decent turnaround time for a company on the other side of the continent
- I have a healthy respect for the support team's skills and knowledge
- Would love to have a hosted customer wiki or bulletin board where users could share tips and tricks
- Would love to receive an email weekly with tips and tricks, did-you-know, or other implementation hints
- Would love more information about stuff like how custom fields are added to the merge field list in custom letters -- using for years and just learned this
- Tell us more about the nuances for customization and let us talk to each other and I think you'll have users for life
Michelle O.
Verified UserReal Estate · 11-50 employees
Improve Loan Servicing and Processing
I am still in the beginning stages of using TMO. - The in-person training offered overall and close up (hands on) views of what the software can help us accomplish. Based on what I have experienced so far, I believe once fully implemented, TMO will be a key factor in improving our company's operations in the areas of loan processing and servicing.
- TMO's ability to organize data, create templates, and store documents all in one platform is very appealing (and important) to me
- This will be a time saver and help produce smoother loan and servicing processes
- I am still in the beginning stages and have not fully implemented the TMO software
- - At first, the extensive "menus" are a bit difficult to navigate, and it's easy to lose my place
- I feel it would be helpful to have menu headings in "bold" (or stand out in another way) rather than just being accompanied by a drop down carrot
Switched From
We are still in the process of switching. We've found that having data on one platform and documents stored in another, is not the most efficient way to get the job done.
Marisol R.
Verified UserReal Estate · 2-10 employees
TMO, all in one!!!
Very satisfied with the program regarding loan servicing, reports, payments and more. TMO has been a very useful program.
- TMO is super helpful with what we use it for, Loan Servicing
- We use the online version which is very fast
- If I ever get stuck in any way their customer support is always very helpful including the zoom video calls
- It gets better as time passes since they update the program with new features
- it will be helpful if there is way to automatically count how many times a loan has been late
- Also, the time on the reports is different as our central time, maybe there is a way of changing it
Robert B.
Verified UserFinancial Services · 2-10 employees
One Big Mistake
I purchased The Mortgage Office last year and abandoned it quite soon afterwards. Dealing with them was like pounding a square peg into a round hole. I found the system very inflexible and rather than tackle issues directly they devised wild work arounds. They claim to have been selling TMO for forty years, but I find this difficult to believe as some of their glitches were simple basic elementary mistakes. If you do engage with them, I strongly suggest that you base your contract on a trial basis and not prepurchase the entire year or get too deep into the transition. I purchased the full year and just wrote it off when I realized what I got myself into. I am lucky that I used my old system on a parallel basis. It is my experience that TMO gives no refunds no matter how badly they performed. TMO is a prime example of a business working around a program and not the other way around. They will make no small change for your personal needs unless it services the greater good of all their users. TMO also will control all your data, and you are then at their mercy. Better to have a program held on your server that you control and have desired custom work done.
- I can think of none
- What i though would be an exciting new venture turned into a nightmare
- To start with they are on the west coast, being three hours behind the east coast
- They do not appear to take this into account and when they do reply to an issue it was always after closing time on the east coast
- You then return their call, and they reply again after the close of business hours, etc
- The integration of historic data was a nightmare, and I found it easier to manually enter the historic than use their tools
- Their integration just did not work
- For the customer contact page, they have all sorts of unused spaces, but yet have no field to put in extension numbers and notes next to a phone number
- I was told to record this on another page and refer to this if need be
- There is no way to integrate returned payments
- When payments were returned NSF the program did strange things with the interest earned and could not balance
- When I asked for an explanation, I was told to “plug” the number
- No logical way to track critical dates
- If a customer wants a payment to be held or a different amount taken, the program will only work if the payment dates and amounts are changed for all future payments
- Then you must go through the whole process again to go back to the original dates and amounts
- It does not allow for one time changes
- I am the business owner and they were reluctant to deal with me for the onboarding, but instead requested that I hire someone to figure it out and teach me later
- I found then very arrogant and so proud of their program that they did not accept shortfalls pointed out to them
- They constantly alluded to the fact that they have been around for forty years
- Was told that I purchased multiple users, but then found out it was only one
- The cost for additional users was not cheap
- Luckily, I found out how bad TMO was before I got too deep into the transition, so managed to bail out with only the loss of the year I paid for upfront
Switched From
For ease and automation. Wanted something new.
Jacqueline A.
Verified UserFinancial Services · 11-50 employees
Capterra Review
The overall experience has been excellent. TMO goes above and beyond to assist their clients with any questions they have. In addition, the staff is immensely knowledgeable and friendly, and they are always available and willing to help.
- I was especially impressed with the quality of the product
- The Customer Service has been outstanding as they are extremely accommodating and helpful
- N/A - I can't say there are any Cons about TMO
- All of the
Switched From
We needed a system that was live on the web so we can do everything in real time. We were also looking for a system that allowed us to have the ability to be capable of adding more information into the software to track our loans once they are closed.
Nick B.
Verified UserOil & Energy · 51-200 employees
TMO is wonderful
It is a good company, and even more important (at least to me) the staff are friendly and easy to deal with.
- It is so robust, but yet once you learn it so easy
- We are in Indiana and TMO is in California, I do not like the 3 hour difference when dealing with the help Desk
- However, that being said TMO does a wonderful job getting back with me as soon as possible
- Sometimes they send corrective emails before I even get into the office
Switched From
The spreadsheets were getting way to lengthy and it was an extremely manual process
Lee B.
Verified UserBanking · 2-10 employees
The Mortage Office gets it done!
I went to their office in 2014 for training after working with the program for a few weeks, asking LOTS of questions. Everyone has been wonderful ever since. 90% of the time any questions are answered in less than 24 hours (TMO is west coast, I am east) and often in less time. When I put in subject line it's urgent, they get back to me even quicker. It was only an hour today!!
- It's a good program and works well for all we need from it
- It's not always intuitive
- but hey, that may just be me
- But once I know, I know
Kara S.
Verified UserBanking · 11-50 employees
Kara's Reveiw
During the seminar for LO I really got a great inside look at TMO's training and educational tutorials. It was great to meet all of the faces behind the software we use every day. My overall Experience with TMO has been quite good, and continues to become better as the staff creates a more user friendly experience for us.
- What I liked mostly about TMO is that it produces paperwork quickly for me to do disclosures
- It's easy to find accounts based on the search bar provided, and that we can create templates for data entry which make it quicker and more efficient to input
- The difficulties we have had at Val-Chris are more about TMO "thinking" a bit too long sometimes, and definitely the communication with staff in the beginning
- I think as time goes on overall it has improved tremendously
Angel A.
Verified UserReal Estate · 2-10 employees
TMO was a great addition to our Business
We have used TMO for several years now and love it. The support team is amazing also!! If they don't know the answer they will find out and get back to you!
- We love that we are able to upload our loan docs and use them with the software
- It has made our life so much easier on the front end of our loans
- Then we can move right into servicing them in the same system
- We are just moving to the online system from the desktop version
- I don't really have anything we don't like; we are just on a learning curve, and it's a little different in some ways
AMBER K.
Verified UserReal Estate · 2-10 employees
The Mortgage Office Review
I have been very pleased with the upgrade to TMO Pro. Wish we upgraded sooner! It's so much faster!
- TMO is easy to use and easy to understand
- I like that you can create your own customized documents
- If you run into an issue, you can simply email the support team who is always quick to respond and solve your problems
- The TMO support team is amazing, they are very professional and are always available to help
- I don't have any cons about this software
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